Brighton South Downs Way Hotels

"The lift was out of order on my second morning when I was leaving. I had four bags with me which in total were too heavy to take down four flights of stairs in one trip. (I'm 76 and was on my own). Surely, lift maintenance should take place after all guests leaving that day had left. Fortunately, after a short wait, a member of staff helped me with my luggage to the car park. Room 407. The en suite bathroom was up four steep steps from the bedroom. The bathroom door had a self-closing device so in the wee small hours I had to fight with the door as I stumbled into the bathroom. Fortunately, I am not incontinent but I can visualise that "accidents" could happen when a guest is caught short. The disabled person's handle on the side of the stairs which should have helped was too short. Not sure if the steepness of the steps leading up to the bathroom is legal. I parked my car in the hotel garage. I do not remember seeing a tariff for the car park on the hotel's website. It may have been there but it was definitely not obvious. The cost for two days' stay was unexpected. Because of the extra cost, I did not take meals in the hotel. Their loss. On the good side, a pleasant maintenance employee helped to direct my car to the hotel garage. The young lady manager who helped me to get my luggage to the garage was also very nice. The temperature of the room was perfect and the bed was comfortable."

"Lighting in bar needs dimming, bright lights lack atmosphere"

"Got in our room early which was very nice staff were very helpful and the room was small but comfortable"

"The hotel was in a perfect position on the seafront, the staff were so friendly and helpful, everything was really clean and well managed. As a single female travelling I would definitely stay there again."

"Great location"

"For the price you pay it’s not up to standard. You are better off going to the travel lodge over the road. Only good thing about the stay was breakfast and where the hotel is. Other than that, I wouldn’t stay here again. Had to be moved rooms due to the filth that was in the room. If you’re staying on the first floor all you can hear is people above. Cleaners and manager need a talking too. The head board was thick with dust and there’s only one thing splattered on that head board, it’s disgusting. I’ll be contacting head office. Not acceptable."

"Very comfortable and well-appointed hotel. The location is very convenient, positioned adjacent to the Lanes and the railway station. We booked an inland room and were upgraded to a sea view, which made it a very special stay."

"This hotel should be permanently closed for a complete refurbishment. The carpet is so old and in such poor condition throughout the entire hotel that it had duct tape holding areas together. The furniture in the public areas and the rooms is also extremely old and in such poor condition, that it should be put in a dumpster. It also appears that no areas have been painted in many years...peeling paint and dirty walls and trim every where. The shower in the room was not usable. The water was either ice cold or scalding hot and could not be adjusted. The fact that a standard room was $350 US dollars is shocking. DO NOT STAY HERE"

"Super helpful staff. Our room wasn’t ready so we were given a different better room at no extra cost"