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"Wonderful stay! 10/10, location was walking distance from Ocean Drive and all the other happening spots in the area. We loved our stay"

"The hotel is beautiful but unfortunately there were repeated issues with misinformation and poor communication throughout our stay. At check-in, we were told Pilates was offered daily at 9:30 AM. I even called the front desk the morning of to confirm and was told it was happening on the 6th floor, only to arrive and find out there was no class. The Pilates instructor informed us classes are only offered Friday–Sunday, not daily or weather permitting as we were later told by management. It became frustrating constantly receiving conflicting information depending on who we spoke with. There were several other disappointments during our stay: * The rooftop bar/music directly above our room created constant noise and banging late into the night. * Elevator wait times were extremely difficult, especially being on the 25th floor. * No ice machine on our floor. * The spa attempted to charge us more than the price we originally booked due to “dynamic pricing,” which was never disclosed until after our massage, completely ruining the relaxing experience. * We were also incorrectly charged at the bar and had an additional $423 in addition to the $750 security deposit hold placed on our account that we were never informed of during check in.  To their credit, the staff members themselves were generally kind and polite, the beds were very comfortable, and management did eventually remove two nights of resort fees and correct the extra account hold. However, for the price point of thi"

"Rooftop pool was really nice!"

"This hotel was so cute and different. Staff was amazing and great amenities. The rooms were decorated very cute and fun. We loved our stay here"

"Room was reasonably clean for a budget hotel, the housekeeper did a nice job every day. On point for the price."

"We arrived during a power outage that affected the building we were staying in. After waiting two hours we requested a room in a building that had power. We reserved an ocean front balcony and moved to beach view no balcony. They told us we would lose the balcony but I did not know they would charge us for a balcony room. Not fair!"

"Great place to stay. The staff were accommodating and genuinely focused on the customer experience. The hotel is beautiful with everything in close proximity. The airport and port shuttle were a nice extra. Will stay here moving forward when leaving out of Miami."

"Nice place to stay for a few days"

"Staff was very helpful with all our needs. I would only recommend that the hot tub had hot water. It was cold and the jets were weak. Otherwise it was a perfect spot for us. We will be back."