I've used the hotel several times for work in the past year and my company use this for staff staying in Southend.
When you check in they ask for a swipe of a credit card. 6 weeks after my stay I was checking my credit card statement and noticed a £50 charge from Seven. I called them to query this I was told a coffee tray was missing after my stay and they charged me £50 and accused me of stealing it.
How dare they, I never even touched the thing.
I received no communication regarding the charge and now taking the matter further. Never stay at this hotel unless you want to be accused of being a thief.
Paul
4/10 很差
Dadirai
2024年03月3日
满意:员工和服务
不满意:清洁度
Window blind was broken, toilet had poo stain in it,carpet had crumbs, toilet constantly running. Tv no APPS, BED was small for double bed. We paid £115 and no breakfast.
Staff were very polite
Dadirai
2024 年 3 月入住 1 晚
6/10 一般
Suzanna
与配偶出行
2024年02月9日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our room over looked the outside air conditioning system and was very nosy.we had to change rooms. The staff were very helpful.
Suzanna
2024 年 2 月入住 1 晚
8/10 还可以
Danny
与配偶出行
2024年02月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Brilliant place to stay
Danny
2024 年 2 月入住 1 晚
10/10 超赞
Inderpal
商务旅客
2024年01月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel, clean/spacy rooms, great service. Great location too.