Accor Hotels Southern Highlands hotels

"We paid extra for a "premium ensuite room" but were very disappointed with what we got. The room was tiny and didnt even have a chair or television. We didnt even stay the night and checked out not long after checking in."

"Room was fine lobby bathroom dirty"

"We booked an executive king room which we expected and we’re quite disappointed with the room being on level 4 which was the lowest level for this room with outlook directly into units opposite and only slither of ocean view and no views over the district so beware of this. We were advised to check when breakfast would not be busy to attend then, we got it off we got to breakfast around 7:15an and was pretty quite with heaps of tables available. Unfortunately the buffet breakfast was the icing on the cake as we found a thick dark black hair which looked like pubic hair in the mushrooms, which was very much a turn off. They took out room number and offered a free coffee which we accepted. Upon checkout we advised the front desk manager Bushra of our experience who we feel was not empathetic and said she can’t do anything as we paid through Expedia and breakfast was free as an Autumn promotion. We felt like we were being blamed rather than the hotel accepting any responsibility and apologising. She argued that the breakfast was included and we needed to ask for a better room. We had to reiterate it was not actually included and was a paid upgrade for through Expedia, after showing her the booking system she finally said she would refund the breakfast which was absolutely the least they could do and more acceptable than saying they can do nothing as we booked through Expedia which seemed like an excuse. Overall disappointing experience."

"Everything is lovely.."

"beautiful beach view and wonderful hotel"

"A pleasant surprise to find somewhere close to all of Wollongong and south to kiama (short drive either way), that was peaceful and quiet at a reasonable rate at Easter time. The on-site restaurant was very reasonably priced and the food was fantastic, as were our host. All staff were friendly and helpful at all times, my wife and I will be staying when in the area again, thanks for an enjoyable stay - we look forward to staying again in the future 👍👍"

"Rooms were spacious and clean, however there were stains on the couch, and there's no aircon in the bedroom which was not ideal with kids."

"good food and room is super clean"

"Well located, neat and tidy rooms across the road from the historic pub. Off street parking and everything seemed well maintained."