“Friendly staff and welcoming however only downside was the noise from the corridor when other guests were shutting doors and walking up and down. Doors slammed and awoke me in a panic a few times as well hearing people outside very clearly. Maybe the door seals need looking at?”
“Worst place with the worst attitude manager. Stayed here before we flew the next day. Spa wasn't open as work was going on. That was fine, however I ran a bath and the water was brown with lots of dirt in. Ran the shower. Exactly the same. Went to reception to be told nothing they could so.
Requested a refund as this was unacceptable to be put in a room with no working water.
Got £50 pound back. I wasn't happy with this so spoke to the manager the next morning who was very defensive and said……
“Stayed for 3 nights, no room cleaning service. I check in late and there’s no one at reception. Had to wait and when staff finally came, they are rude.”
"Very nice and well appointed hotel. Conveniently located in between the old town and train station. We stayed at York one night for transfer. It would be better to stay 2 nights to enjoy the hotel as well."
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