Springfield Family Hotel

"The staff was very friendly, and accommodating to requests. The property, although clean is dated. They should consider balancing the dated condition by at least updating the basics like towels and providing Kleenex. There were only 2 towels, and they were so thin from being washed so many times, I joked that they might have been there since the hotel was originally built. Overall it was fine as it was just a stop over for the night and it was very affordable. "

"Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future."

"The staff was EXTREMELY nice and helpful."

"Good stay."

"Very clean room! Bedding was white, clean and comfortable."

"NOT PREMIUM BEDDING OR EGYPTIAN COTTON Old old mattresses and furnishings"

"It was fine. Average. Could have been a bit more updated."

"All HIEX are about the same. I loved the spacious rooms & the bed was comfortable. The carpets were rather dirty—at least that’s what the bottom of y feet showed."

"Clean room and staff"