St Albans St Albans Organ Theatre Hotels

"Room clean if alittle cramped staff friendly barwell stocked shops all around hotel"

"the hotel was lovely from the moment we arrived. Smelt beautiful. the bar area is cute. Very good area, lots of bars, shops and food places near by. the room was lovely, would stay again 100%"

"The rooms were very large, the ensuite was clean and toiletries were provided. The only suggestion would be for the floorboards in the room above Sopwell (ground floor) to be screwed down as these were squeaky when the occupant in the room above was moving around which woke us up as the squeaks were quite loud. The free parking was great and the system was easy to use, the instructions sent prior to arrival were clear for the check-in and checkout process. "

"Comfortable, good sized (for Europe) room, excellent location in city center. Only thing we weren’t happy with was our check in experience, but that was a system design issue, not the on-site staff’s fault. They should ditch their self check-in kiosks, which weren’t able to work for any guests when we arrived, and just put a proper registration desk back in and staff it full time. They’re clearly trying to save on labor costs, but it started off the otherwise pleasant stay on a negative. "

"All's good"

"I didn’t receive entry instructions until the day after my rental started. The owner blamed the management company and they blamed the owner. On arrival the studio was not clean, The floor and sofa had crumbs on them, the grill pan had food scraps in it and the only tea towel had food scraps on it. The shower wouldn’t turn off on the first use so Chris, the owner had to come over to fix it. The living area was cold and a notice said ‘do not touch the heating temps’. The TV didn’t work. There was no dish soap, no toiletries in the bathroom.I requested a days refund but both parties claim the other should make the decision even though neither sent me ‘check in’ instructions until the second day of the rental."

"The property is small and cozy as described, facilities are tidy and clean. We couldn’t receive the check-in instructions until we call at check-in time, the problem is solved quickly. A reminder that the toilet door is a reused old front door, that means when you lock it, you should lift the handle up first and then turn the button. The shower door needs a bit hard push to lock and avoid water came out. Overall is satisfactory! If a mirror added inside door the wardrobe, it would be great. "

"Great location. Clean. Comfortable beds. Modern. Only negative is the internet connection/speed isn’t anywhere near the high standards of this flat. "

"The host was very helpful, we had clean sheets and towels. They also had a baby cot for us. "