St. Augustine Beach Hotel

"Absolutely unacceptable experience. The bed was literally held together with a ratchet strap, and the toilet was propped up using a PVC pipe—completely unsafe and unsanitary. We found a cockroach in the room, and the sheets were clearly dirty and had not been changed. We asked to see other rooms, but after looking at three different options, each one was worse than the last. On top of that, the employee (Chrissy) we dealt with was extremely unprofessional and rude, making the situation even more frustrating. I would not recommend staying here under any circumstances."

"The hotel is clean and the rooms are comfortable. The hotel staff is absolutely amazing and friendly. This is the only place I stay when I come to Saint Augustine."

"Staff were friendly and room was clean"

"Good coffee."

"Room was clean, beds comfortable "

"Booked on Hotels.com they are not willing to help me nor was the property willing to help me. I booked it for an ocean view with a balcony. I did get aBooked on Hotels.com they are not willing to help me nor was the property willing to help me. I booked it for a ocean view with a balcony. I did get a balcony, but the lady informed me it was not an ocean view room and that it was Hotels.com’s problem. No one was willing to resolve the issue for what I paid very very dissatisfied in the hotel and Hotels.com."

"Excellent Hampton Inn. Good location. Friendly & helpful staff. Spotless clean in lobby and rooms."

"Location is great. Accommodations okay. Hidden fees surprising. "

"The pictures are deceiving and nothing like what the actual place looks like. The rooms are dirty, run down and uncomfortable. There is mold and rust. Hair in the bed that was not ours. Only good thing was the location, which is probably why nothing gets done to make it better. So disappointed. My husband never complains and he noticed and was upset about the condition of the place."