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关于卡萨莫尼卡酒店 - 奥特格拉菲系列的点评

4 out of 5
卡萨莫尼卡酒店 - 奥特格拉菲系列
95 Cordova St, St. Augustine, FL

点评

8.8

超赞

10 分 - 超赞。631 条好评，共有 1002 条点评" "
8 分 - 还可以。201 条好评，共有 1002 条点评" "
6 分 - 一般。97 条好评，共有 1002 条点评" "
4 分 - 很差。40 条好评，共有 1002 条点评" "
2 分 - 糟糕。33 条好评，共有 1002 条点评" "

9.2/10

清洁度

9.0/10

员工和服务

8.4/10

服务设施

8.8/10

住宿条件和设施

8.6/10

环保

点评

8/10 还可以

Jean

We enjoyed the large room and bathroom space. The bed was comfortable too. We were disappointed in the valet service because we missed an event due to not getting our car on time - possibly understaffed.
2024 年 5 月入住 3 晚

10/10 超赞

john

与配偶出行
满意：住宿条件和设施，员工和服务
Beautiful property, clean, quiet and comfortable. The staff was friendly and helpful.
2024 年 5 月入住 2 晚

6/10 一般

William

与配偶出行
满意：住宿条件和设施
不满意：员工和服务
Room was not cleaned daily, requested fresh towels and they were never delivered. Everything else was okay but not happy due to lack of service and ignoring our request for fresh towels.
2024 年 5 月入住 2 晚

10/10 超赞

Dwight，Gulfport

Great hotel
2024 年 5 月入住 1 晚
Lori- Front Desk Manager 于 2024年05月17日 的回复
Thank you, Dwight, for staying with us and sharing your feedback. We look forward to welcoming you back again soon!

10/10 超赞

TRAVIS

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful staff. The hotel is unique and in the best spot for shopping and historic downtown sightseeing. We did not realize there was a beach club a 10 minute ride away, which was a big plus. Would come back to this property.
2024 年 5 月入住 2 晚
Lori- Front Desk Manager 于 2024年05月11日 的回复
Hello Travis! Thank you for staying with us at Casa Monica Resort and Spa and taking the time to share your 5 out of 5 review of your experience! I will be sure to share your positive feedback with our wonderful team. We look forward to the opportunity to welcome you back again soon!

10/10 超赞

Ashley

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This is a stunning hotel. We spent hours at the pool and it was so amazing. The bar and restaurant are awesome too
2024 年 4 月入住 1 晚
Aniya S- Front Office Supervisor 于 2024年05月9日 的回复
We truly appreciate your kind feedback and hope to see you again soon!

10/10 超赞

Raymond

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Aniya S- Front Office Supervisor 于 2024年05月9日 的回复
Thank you for sharing your feedback!

10/10 超赞

George and Linda

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property! In the heart of the Historic district. Could walk to attractions, restaurants, historical sites.
2024 年 4 月入住 5 晚
Lori- Front Desk Manager 于 2024年04月20日 的回复
Thank you for staying with us George and Linda! We look forward to the opportunity to welcome you back again soon.

10/10 超赞

Stylianos

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Hotel is beautiful and the staff makes it so easy to check in and relax. They made you feel special and at ease. The valet staff was excellent. The room was beautiful and has a castle feel.
2024 年 3 月入住 1 晚
Lori- Front Desk Manager 于 2024年04月14日 的回复
Thank you Stylianos for this wonderful 5 out of 5 review of your stay with us at Casa Monica Resort and Spa! I am thrilled you felt relaxed, special and at ease! We are eager to welcome you back!

10/10 超赞

melinda

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚
Lori- Front Desk Manager 于 2024年04月6日 的回复
Thank you Melinda! We are thrilled you enjoyed your stay with us!

10/10 超赞

Virginia，Oldsmar

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
A step back in time! This historical, luxury hotel is a wonderful place to journey back in to the past. The architecture, design, and artwork make it a special place. Rooms are a very generous size! The Starbucks off the lobby was a bonus!
2024 年 3 月入住 2 晚
Lori- Front Desk Manager 于 2024年04月6日 的回复
Thank you for staying with us Virginia and we appreciate you taking the time to provide us with your feedback. We are thrilled you enjoyed your stay with us!

6/10 一般

Christopher

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful property and really hard to say anything bad; but it was very expensive for the room.
2024 年 3 月入住 1 晚
Lori- Front Desk Manager 于 2024年04月6日 的回复
Thank you for staying with us Christoper. We appreciate your feedback and look forward to an opportunity to welcome you back again soon!

10/10 超赞

Joe

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful, historic property Convenient to most attractions Courtesy transportation to their beach club
2024 年 3 月入住 2 晚
Lori- Front Desk Manager 于 2024年04月1日 的回复
Hello Joe! Thank you so much for choosing to stay with us at Casa Monica Resort and Spa. We are delighted you enjoyed your stay with us and look forward to the opportunity to welcome you back again.

10/10 超赞

Alison

2024 年 3 月入住 3 晚
Lori- Front Desk Manager 于 2024年04月20日 的回复
Dear Alison! Thank you for choosing to stay with us at Casa Monica Resort and Spa. We are thrilled you had a 5 out of 5 experience with us!

10/10 超赞

Lauren

满意：清洁度、员工和服务、住宿条件和设施
2024 年 1 月入住 3 晚
Lori Morita 于 2024年03月24日 的回复
Thank you Lauren! We are delighted you enjoyed your stay at Casa Monica Resort and Spa and we look forward to seeing you again soon.

6/10 一般

Viktoria

与家人出行
They advertised a beautiful swimming pool with a ocean view which is why we booked with them. Turns out the pool and view pictured was NOT from the hotel rather from a beach club that belongs to the hotel which is 2 miles away. This is misleading advertisement, I don’t think it’s a good business practice and I don’t know how they get away with that.
2024 年 3 月入住 1 晚
Lori Morita 于 2024年03月24日 的回复
Hello Viktoria! Thank you for staying with us and letting us know your feedback. We appreciate your time in doing so and would like to apologize if you felt misled with the pool offerings. The Seranata Beach Club offers our guests the opportunity to be at the beach at a private club as we are located in the heart of downtown St. Augustine. We offer this in addition to our pool and jacuzzi on the rooftop of the second floor here on property. Thank you again for your feedback. Please do let me know if your travels bring you back to Casa Monica. Kind Regards,

10/10 超赞

Maria

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property is beautiful. Rooms are clean, the bedding is perfect for a restful nigHT
2024 年 3 月入住 1 晚
Lori- Front Desk Manager 于 2024年03月15日 的回复
Thank you, Maria! We are so happy to hear you enjoyed your stay with us and had a restful night. We look forward to welcoming you back again soon.

10/10 超赞

Hans

2024 年 2 月入住 1 晚
Lori Morita 于 2024年03月24日 的回复
Thank you, Hans! We are thrilled to hear you loved your experience with us at Casa Monica Resort and Spa.

10/10 超赞

Rosanne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Lori- Front Desk Manager 于 2024年02月25日 的回复
Thank you Rosanne, We look forward to welcoming you back again soon.

6/10 一般

Mark

与配偶出行
满意：员工和服务
My wife and I could not wait to stay at this historic hotel. Although it was $700 a night, we wanted to treat ourselves. We stayed two nights with a noisy air conditioner that made you wonder if that was mold or just dirt hanging on it. We went out for the day anticipating maid service with fresh white towels only to discover that we did not receive room service. We hurried to find a maid to get fresh towels, etc. She was helpful and kind. The bed alone had a red velvet headboard with two intimidating body mark impressions left from prior guests. The room definitely could use remodeling. Remember, we paid $700 a night for what we would describe as a three star rated hotel. It was immensely disappointing! One plus for the hotel was that the staff was very helpful and nice.
2024 年 2 月入住 2 晚
Lori- Front Desk Manager 于 2024年02月25日 的回复
Thank you for staying with us Mark and we appreciate you taking the time to share your feedback. I would like to apologize for the air conditioner noise in your room and your lack of housekeeping services during your stay. I am happy to hear the housekeeper and team here were helpful and kind. I will be sure to share your positive comments as well. Thank you again for sharing your experience with us so that we can make the necessary improvements. If your travels do bring you back, please let me know so that I can ensure a wonderful stay with us. Kind Regards,

10/10 超赞

KEVIN

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 3 晚
Lori- Front Desk Manager 于 2024年02月26日 的回复
Thank you Kevin! We look forward to welcoming you back to Casa Monica Resort and Spa again soon!

8/10 还可以

William

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚
Lori- Front Desk Manager 于 2024年02月25日 的回复
Thank you, William! We look forward to the opportunity to welcome you back again soon.

10/10 超赞

Lisa

2024 年 2 月入住 3 晚
Lori- Front Desk Manager 于 2024年02月25日 的回复
Thank you Lisa for this 10 out of 10 review! We are delighted you enjoyed your stay.

6/10 一般

Sondra

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 2 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Sondra! Hope we see you again soon!

10/10 超赞

Judith

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Check in easy and inviting. Lovely all around. Pool exceptional and continental breakfast perfect.
2024 年 2 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Judith! It is wonderful to hear that you enjoyed your stay.

10/10 超赞

Amanda，Palm Coast

带宠物出行, 与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The lobby area is captivating with beautifully eclectic art. We were greeted quickly and offered a welcome cup of champagne. All of the staff we encountered were friendly, from valet to the front desk to the bartender. We only stayed one night and it was a splurge for us, but well worth it since you're centrally located to all that St. Augustine has to offer - good restaurants, fun bars, museums, boutique shops, the fort, and more - also we were traveling with our pup and the Casa Monica is pet friendly! We had a wonderful stay in a clean room with a comfortable bed. We ordered a couple desserts in the evening and both were delicious! If we come through St. Augustine again, we will definitely consider this place again for our stay.
2023 年 12 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Amanda! We are delighted you enjoyed your stay at Casa Monica Resort and Spa. We look forward to the opportunity to welcome you back again soon.

8/10 还可以

Marc

与配偶出行, 团体旅客
满意：员工和服务，清洁度
We stayed 3 nights. The hotel is perfectly located and near the old town, Flagler University, shopping, dining, etc. Very convenient for sure. The restaurant in the hotel was surprisingly VERY good (spoiler alert - save room for the bread pudding desert!). Bar was equally good and welcoming, lobby was comfortable and inviting. The hotel itself is nice - not great but not bad either. Kind of almost what you would expect for an Autograph level Marriot. Could use updating though. Pool and hottub worked well and while in need of tile and coping repair, nothing major. The staff were courteous and helpful for the most part (though the car~valet stood there watching me empty the car and didn't do anything) but otherwise all staff were great. Check in was a breeze as was checkout. Our only complaint was the room decor. I get that the 'theme' is old world Spain, but - well - ugh. Our room itself was spacious though the settee had an odd stain (actually 2) that still haunts me, and the crushed red velvet headboard was dusty (and dare I say, passe). The bedside lamp cords were strung in a way that exposed them to the mattress surface and could not be tucked away, the sheets were meh and the bathroom in need of a plumber (sink clogged, slow drains, lousy pressure). They need updating. No microwave, but at least a drip coffee maker for the first cup of the day. Walls were thin and one night we did hear immense amounts of loud noises from next door until almost midnight.
2024 年 1 月入住 3 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for staying with us Marc, we appreciate your feedback. So happy to hear you enjoyed your stay, the restaurant and the location. I will share your feedback with the Valet Manager so that we can address the experience you had at check in. Thank you again for taking the time to complete a review. We look forward to an opportunity to welcome you back again one day soon.

10/10 超赞

William

2024 年 1 月入住 2 晚
Lori Morita 于 2024年03月24日 的回复
Thank you for your 5 out of 5 rating! I hope we have the opportunity to welcome you back again soon.

10/10 超赞

FRANCIS

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Have stayed here before. On this trip I liked everything except for the height of the toilet in the bathroom. It was designed for a very short person or a very small child. This did not occur on previous visit.
2024 年 1 月入住 3 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for staying us Francis! We appreciate your feedback and hope to have an opportunity to see you again.

8/10 还可以

sandra

满意：住宿条件和设施，员工和服务
great location, lovely staff, bar man Rona is terrific knows his wines and made this solo traveler feel very welcome. Hotel room needs updating and bathroom, too ( a few loose hairs in "clean tub", needs a closer white glove touch)
2024 年 1 月入住 4 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for staying with us Sandra! We will be sure to share your positive feedback with Rona.

10/10 超赞

Farah，HOMESTEAD

满意：清洁度、员工和服务、住宿条件和设施
This hotel is in the historic district's center, making it very convenient to walk to many of the city's attractions. It's a beautiful hotel and the most courteous staff. It is a little expensive, but you pay for the commodity, location, and first-star service.
2024 年 1 月入住 2 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for your 5 out of 5 review. We appreciate your feedback and are thrilled you enjoyed your stay and first class service.

10/10 超赞

Marlene

与配偶出行
Beautiful hotel!! Greeted with a glass of Champaign upon arrival. Class act!
2024 年 1 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for your review Marlene. We are delighted you enjoyed your time at Casa Monica Resort and Spa and we look forward to your return. We will have the champagne chilled for you.

10/10 超赞

Kristen

2024 年 1 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for your 5 out of 5 review Kristen! Hope to welcome you back again soon.

10/10 超赞

Gary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Gary, we look forward to the opportunity to welcome you back again soon.

10/10 超赞

Timmy

满意：住宿条件和设施，员工和服务
2024 年 1 月入住 3 晚
Lori Morita 于 2024年02月13日 的回复
Thank you, Timmy, we look forward to the opportunity to welcome you back again soon.

10/10 超赞

Stephanie

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Stephanie, hope to see you again soon!

10/10 超赞

Carlos

2024 年 1 月入住 2 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Carlos, hope to welcome you back again soon.

10/10 超赞

Miguel

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 3 晚
Lori Morita 于 2024年02月13日 的回复
Thank you Miguel for your feedback! We are so happy you enjoyed your stay.

10/10 超赞

Thomas

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you, Thomas! We appreciate your feedback and look forward to seeing you again soon.

10/10 超赞

Armando

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Lori- Front Desk Manager 于 2024年02月13日 的回复
Thank you for the 10 out of 10 Armado! We are thrilled you loved Casa Monica Resort and Beach Club. We look forward to welcoming you back again soon.

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for the 10 out of 10!

6/10 一般

真实旅客

与家人出行
不满意：住宿条件和设施，员工和服务
2023 年 12 月入住 1 晚
Lori Morita 于 2024年02月13日 的回复
Thank you for staying with us. We hope to welcome you back again one day soon.

2/10 糟糕

Armando

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Did not meet my expectations at all! - never staying here again. Overrated and costly.
2023 年 12 月入住 3 晚
Lori Morita 于 2024年01月2日 的回复
Hello Armando, thank you for staying with us and taking the time to provide your feedback. I am sorry to hear that we fell short of meeting expectations. If your travels do bring you back, please reach out to me directly so that I can ensure you have a wonderful experience.

10/10 超赞

Lise

2023 年 12 月入住 3 晚
Lori Morita 于 2024年01月2日 的回复
Thank you Lise for this 5 out of 5 rating. We are thrilled you enjoyed your stay and we look forward to the opportunity to welcome you back again soon.

4/10 很差

Tom

与家人出行
不满意：住宿条件和设施，员工和服务
We checked in at 4:00 and our room wasn’t ready. They checked our luggage but left it by the side of the counter. It was very busy with not just guest but tourist. Anyone could have taken our luggage. So, my son sat with the luggage beside the counter(weird). I finally asked to be put in a room at 5:00. It was frustrating because we were tired. We got in around 5:30. The rooms are way out dated!! The smell was terrible and my eyes were itching. I have allergies and I love that they are pet friendly but I think they should have designated rooms for people that have allergies to animals. The bathroom was terrible. We took luke warm/cold showers daily. I also found white powder around the bathroom door our last day. It looked like they had pulled the carpet up and put pesticides down??? It was convenient but the price we paid due to the holidays…just wasn’t worth it. I’ve stayed at many Kessler properties and was really taken back by how terrible the rooms(we had 2) were. The restaurant was really pretty but food was mediocre(we had breakfast). It was disappointing but nothing we could do. Definitely, won’t be going back.
2023 年 12 月入住 2 晚
Lori Morita 于 2024年01月2日 的回复
Thank you for staying with us Tom and for taking the time to share your feedback. I apologize that we were not able to get you checked in quickly upon your arrival and that we did not immediately place your luggage in our bell storage. I would love to speak with you further if you would like to reach out to me. I would love an opportunity to provide you with a different and wonderful experience.

8/10 还可以

Monica

2023 年 12 月入住 1 晚
Lori Morita 于 2024年01月2日 的回复
Thank you Monica, hope to see you again soon!

10/10 超赞

Kristi

与家人出行
2023 年 12 月入住 1 晚
Lori Morita 于 2024年01月2日 的回复
Hello Kristi! Thank you for staying with us and sharing your positive review.

10/10 超赞

Monica

与家人及幼儿出行
满意：服务设施
2023 年 12 月入住 1 晚
Lori Morita 于 2023年12月24日 的回复
Thank you for staying with us Monica! We appreciate you and this 5 out of 5 review very much. Look foward to welcoming you back again soon!

10/10 超赞

Francisco

满意：员工和服务，清洁度
Beautiful place to stay
2023 年 12 月入住 2 晚
Lori Morita 于 2024年01月2日 的回复
Thank you Francisco, hope to see you again soon!

8/10 还可以

Otto

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 2 晚
Lori Morita 于 2023年12月24日 的回复
Thank you for staying with us Otto, hope we have an opportunity to welcome you back again soon.