萨莫维尔酒店点评

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关于萨莫维尔酒店的点评

萨莫维尔酒店

Mont du Boulevard, St. Brelade, Jersey

9.2

非常棒

9.4/10

清洁度

9.4/10

员工和服务

8.8/10

服务设施

9.0/10

住宿条件和设施

8.6/10

环保

8/10 还可以

David

与配偶出行

2024年05月20日

满意：清洁度、服务设施、住宿条件和设施

Great hotel, good location, very friendly evening bar staff and head receptionist was also very nice. Service in breakfast room was variable, felt rushed, often asked to choose tea or coffee etc before even seated. Asked about cooked breakfast options before even starting cereal. Cooked breakfast options could have been served hotter. Ran out of coffee cups & pastries on two occasions.

2024 年 5 月入住 5 晚

Steve 于 2024年05月21日的回复

Good morning David,Thank you for your review. I'm pleased that you enjoyed your holiday. Res assured I will be paying more attention to the breakfast service and will address your points.Kind regards

10/10 超赞

MIchael

2024年05月17日

满意：清洁度、员工和服务、住宿条件和设施

2024 年 5 月入住 4 晚

Steve 于 2024年05月18日的回复

Thank you for your feedback Michael, I'm really pleased that you enjoyed your stay and I look forward to welcoming you back soon.Kind regards

10/10 超赞

Jan

与配偶出行

2024年05月11日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Traumhafter Blick auf St. Aubin

2024 年 5 月入住 7 晚

Steve 于 2024年05月14日的回复

Vielen Dank für Ihre Bewertung. Ich freue mich, Sie bald wieder bei uns begrüßen zu dürfen.

10/10 超赞

Steven

与配偶出行

2024年05月6日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Fabulous position over st aubins harbour restaurants bars etc

2024 年 5 月入住 2 晚

Steve 于 2024年05月14日的回复

Thanks Steven. See you again soon.

10/10 超赞

Martin，Hudson

2024年04月21日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Excellent customer service with friendly staff. Excellent restaurant in-house with others within 5min walk. Would stay again.

2024 年 4 月入住 4 晚

Steve 于 2024年05月14日的回复

Thanks for the excellent review Martin, it's really appreciated. I look forward to welcoming you back soon.Kind regards

10/10 超赞

colin

与配偶出行

2024年04月16日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Fantastic location and almost silent during the night. Very relaxing place to spend the week

2024 年 4 月入住 5 晚

Steve 于 2024年04月17日的回复

Dear Colin,Thanks for the review. It's really appreciated and I look forward to welcoming you back soon.Kind regards

10/10 超赞

Racheal

与配偶出行

2024年04月15日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Friendly helpful staff. We had an early flight and arrived early expecting to leave bags at reception but our room was ready and able to check in which after an early morning start was very much appreciated.

2024 年 4 月入住 2 晚

Steve 于 2024年04月16日的回复

Thanks for the review Racheal, I'm really pleased that you enjoyed your stay with us and I look forward to welcoming you back during warmer weather.Kind regards

10/10 超赞

Stephen

2024年04月11日

满意：住宿条件和设施，清洁度

2024 年 4 月入住 3 晚

Steve 于 2024年04月12日的回复

Thanks for the review Stephen. I hope to welcome you back in the future.Kind regards

10/10 超赞

Susan

与配偶出行

2024年03月3日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

This is the second time we have stayed at this hotel and we've really enjoyed it. Friendly, helpful staff, clean and smart, in a great location. I would definitely recommend it.

2024 年 3 月入住 2 晚

Steve 于 2024年04月12日的回复

Thank you for the review Susan, it's really appreciated.I look forward to welcoming you back soon.Kind regards

10/10 超赞

Brian

2024年02月26日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Fantasticly furnished rooms and exquisite dining

2024 年 2 月入住 1 晚

Steve 于 2024年02月27日的回复

Thanks for the review Brian. I'm pleased that you enjoyed your stay with us and look forward to welcoming you back soon.

10/10 超赞

Susan

与家人出行

2024年02月25日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2024 年 2 月入住 1 晚

Steve 于 2024年02月27日的回复

Thanks for the review Susan, I'm really pleased that you enjoyed your stay and I look forward to welcoming you back.Kind regards

10/10 超赞

真实旅客

2024年02月10日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2024 年 2 月入住 2 晚

Steve 于 2024年02月27日的回复

Thanks for the review

10/10 超赞

Anja

2023年12月30日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Lovely hotel with a personal touch

Lovely hotel with friendly staff that make you feel welcome. More personal approach than in the bigger chain hotel which was really nice over the Christmas period. Great breakfast, continental as a buffet and hot breakfast to order with a good selection. The room was comfortable and homely and additional needs are met with a smile. The back bedrooms (others will be seaview) look over trees and a quiet lane that runs behind and above the hotel, but could have some noise from the kitchen/extractor fan’s below when in use, but it didn’t bother us. If you prefer to be away from that and enjoy the stunning sea view towards St Helier be sure to book a sea view room. Free parking for hotel guests and there was always a space even though it’s not a huge carpark. The up-hill walk up to the hotel from St Aubin’s is a bit of a climb, but doable even for those that don’t class themselves as fit, but for someone with poor mobility it will be better to take the car. Restaurant serves good quality food in a nice environment especially when able to take in that sea view with a great service. In the summer there is a nice outside pool, but a short walk downhill leads to the beach on either side of the harbour depending on the tide. We will stay here again

2023 年 12 月入住 4 晚

Steve 于 2023年12月31日的回复

Thanks for the positive and informative review Anja, it's really appreciated by the team and I'm sure will also be appreciated by our future guests.I'm so pleased that you enjoyed your stay and I look forward to welcoming you back in the future.Kind regards

10/10 超赞

Naveen

2023年11月29日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Superb!

2023 年 11 月入住 5 晚

Steve 于 2023年11月29日的回复

Thanks for the reveiw Naveen.

10/10 超赞

James E K

2023年10月29日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Excellent hotel in a magnificent location.

The hotel has been very stylishly updated and the public reception rooms are smart and comfortable. Beautiful bedroom overlooking St Aubin's Bay. The room would suit a double rather than a king-sized bed as that slightly fouls entrance to the room. Excellent lighting. The bedroom windows are not a snug fit so that the room was chilly. This was as much my fault in not adjusting the radiator's thermostatic valve ! Light and well equipped bathroom. It lacked a hand held shower and when bathing, the soap dispenser was inaccessible. A traditional bar of soap would solve the problem. Fortunately, even when staying in 4 or 5star hotels, I always pack soap but it's always disappointing when a hotel of this quality doesn't quite think things through. Good quality linen and towels. Staff professional and helpful. Breakfast and bar food excellent and very good value. I've stayed before and will stay again !

2023 年 10 月入住 4 晚

Steve 于 2023年11月29日的回复

Thank you for your lovely review James E K,I'm really pleased that you returned to the Somerville and I look forward to welcoming you back.All points noted and acted upon. We usually provide bars of soap in every room for the reasons you mention. I'll bring it up with HK and remind them to ensure this happens. We're in the process of replaceing all window hinges on the windows as and when we can get into the bedrooms due to high occupancy. A work in progress.I look forward to welcoming you back.Kind regards

8/10 还可以

Debra

与配偶出行

2023年10月21日

满意：住宿条件和设施，员工和服务

We loved the location and character of the property. Most of the staff were lovely can we mention the man whose name starts with O on reception is exceptional who genuinely goes out of his way to help. When we left on very early Saturday morning a lovely man on reception whose name we didn’t get again went out of his way to call a cab and whilst waiting made us coffee. The breakfasts were also really good. The rooms were very quirky but to warm.

2023 年 10 月入住 4 晚

Steve 于 2023年11月29日的回复

Thanks for your lovely review Debra, it's really appreciated and I look forward to welcoming you back in the future.Kind regardsSteve

2/10 糟糕

Lorraine

2023年10月10日

2023 年 10 月入住 1 晚

Steve 于 2023年10月11日的回复

Thank you for your review. I'm sorry you did not enjoy your stay. Did you reach out to the management team during your stay to address your issues?

10/10 超赞

Martin

2023年09月26日

满意：清洁度、员工和服务、住宿条件和设施

All the Staff were excellent and we had a wonderful stay at this fabulous Hotel

2023 年 9 月入住 4 晚

Steve 于 2023年10月11日的回复

Thanks for the lovely review Martin.I look forward to welcoming you back soon.Kind regardsSteve

8/10 还可以

D

团体旅客

2023年09月8日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

lovely location and hotel

2023 年 9 月入住 3 晚

Steve 于 2023年10月11日的回复

Thanks for the great review. I'm pleased that you enjoyed your time with us.Kind regards

10/10 超赞

Tyler

2023年09月2日

2023 年 8 月入住 2 晚

Steve 于 2023年10月11日的回复

Thank you for the review Tyler. I look forward to welcoming you back.

2/10 糟糕

Rob

2023年09月1日

满意：清洁度

不满意：员工和服务

Very poor experience for us. Food was appalling.

Very poor experience for us. A last minute booking due to the travel chaos. The first room we were presented with was above the kitchens and noisy fans. My partner is 8 months pregnant and I was very unwell for the whole stay. We were relocated to a ground floor room where deliveries and maintenance men were parking, coming and going, leaving engines on. I had to knock on the window at 12.45am to break up a loud conversation between two hotel employees. We did think the hotel had been tastefully updated in the common areas. The views from the lounge area were beautiful. The outside pool is also a big plus. The food was an absolute car crash. My partner had room service which was £44 for a sirloin steak half a mushroom and half a tomato and a side or two. I didn’t make breakfast on the first day due to ill health but on the second day, wow. Smoked salmon and scrambled eggs on sourdough was tragic. The salmon was pumped full of water and I’m convinced the egg out of a plastic carton. It was anaemic and the texture was very strange. I couldn’t even stomach a bite. I overheard they only schedule one chef on for morning service. The laundry woman was very pleasant and Krzysztof the receptionist was very kind sorting out a late check out. We had a better experience at the Royal Jersey. I would definitely give this place a miss if you want value for money and quality food.

2023 年 8 月入住 2 晚

Steve 于 2023年09月1日的回复

Dear Rob,Thank you for taking the time to post your review although I would have been happy to discuss these points with you in person when I spoke to you yesterday but I know you weren't feeling well.I'm very surprised the your comments relating to the food as the vast majority of our feedback is extremely positive. I can confirm that the smoked salmon is from a reputable supplier and is of good quality and the eggs are fresh, not from a plastic carton. We roster two chefs on for breakfast everyday.I'm sorry that you didn't enjoy your stay with us and sincerely hope you feel better soon.Congratulations to you and your partner, exciting times.Kind regards

6/10 一般

annemiek

与配偶出行

2023年08月29日

满意：清洁度、员工和服务、服务设施

Vriendelijk gastvrij en schoon, badkamer verdiend wat onderhoud en daarom wat duur voor wat je krijgt

Steve 于 2023年09月1日的回复

Thank you for your review annemiek, it's appreciated.Kind regards

10/10 超赞

Wolfram

与配偶出行

2023年08月26日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

Es war sehr erholsam!

2023 年 8 月入住 7 晚

Steve 于 2023年09月1日的回复

Thnaks for the review Wolfram, I'm pleased that you had a relaxing stay.Kind regards

8/10 还可以

Susan

与家人出行

2023年08月18日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Enjoyable stay.

Good breakfast, nicely updated decor, comfortable furnishings, beautiful views. Some of the rooms only have smaller double beds, so we recommend booking a twin/king room.

2023 年 8 月入住 2 晚

Steve 于 2023年09月1日的回复

Dear Susan,Thank you for your review. I look forward to welcoming you back in the future.Kind regards

10/10 超赞

真实旅客

2023年07月31日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Lovely stay

Overall the stay was excellent. The room was clean and relatively spacious. One small negative related to the bathroom - the fixed head shower was difficult to manipulate due to high position on the wall and as such must prove awkward for some guests to adjust. Food was excellent but some of the staff at breakfast were too quick to remove plates from the table when not everyone had finished eating. The location provided a stunning view across the bay both during the day and also at night when it was lit up. For a quiet stay in St Aubin, I would recommend this hotel.

2023 年 7 月入住 7 晚

Steve 于 2023年09月1日的回复

Thank you so much for taking the time to post your review. Your comments are appreciated and will be shared with the team.I look forward to welcoming you back in the future.Kind regards

10/10 超赞

Graham

2023年07月22日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Ticks all the boxes

It is a hotel I would definitely return too. It ticks all the right boxes for us.

2023 年 7 月入住 4 晚

Steve 于 2023年07月22日的回复

Thanks for the review Graham, It's really appreciated.Please visit again soon

8/10 还可以

Michael

与配偶出行

2023年07月6日

满意：清洁度、员工和服务、住宿条件和设施

We stayed at The Somerville for a short break away and would definitely return. We had dinner at Tides restaurant on our first evening and it was superb. Breakfast was also lovely each morning. We enjoyed several drinks in the hotel’s Voyager bar which also didn’t disappoint. The staff we interacted with were all extremely professional and efficient. We enjoyed the outdoor pool area during our stay. Sunloungers were very comfortable. The pool was very cold (not sure if it is heated) but I enjoyed a refreshing swim. Perhaps the area around the pool could be a little tidier in terms of clearing the patio areas of accumulated fallen leaves etc. Worth noting also is that the rooms do not have air conditioning and ours was extremely warm. A fan is provided in the room however. We had booked a standard double room on this occasion which was too small/cramped. Next time we would definitely book a larger room.

2023 年 7 月入住 3 晚

Steve 于 2023年07月6日的回复

Dear Michael,Thank you for taking the time to post such a positive and informative review for future guests. The swimming pool is heated between May and September.I look forward to welcoming you back in the future.Kind regards

10/10 超赞

Malcolm

2023年07月3日

满意：清洁度、员工和服务、住宿条件和设施

2023 年 6 月入住 6 晚

Steve 于 2023年07月4日的回复

Thank you for the review Malcolm, it's really appreciated.We all look forward to welcoming you back in the near future.Kind regards

10/10 超赞

Graham

团体旅客

2023年06月27日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 6 月入住 4 晚

Steve 于 2023年07月4日的回复

Thank you for the review Graham.We look forward to welcoming you back soon.Kind regards

8/10 还可以

Kathryn

2023年06月14日

满意：清洁度、员工和服务、住宿条件和设施

We had a nice stay. The staff was very nice and helpful and made us feel welcome.

2023 年 6 月入住 2 晚

Steve 于 2023年06月14日的回复

Thanks for taking the time to post your review Kathryn. I'm really pleased that you enjoyed your stay with us.Kind regards

8/10 还可以

Angela

2023年06月2日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 5 月入住 5 晚

Steve 于 2023年06月14日的回复

Thanks Angela. Your review is appreciated and I look forward to welcoming you back soon.Kind regards

10/10 超赞

Mark

2023年05月14日

满意：清洁度、员工和服务、住宿条件和设施

2023 年 5 月入住 6 晚

Steve 于 2023年06月14日的回复

Thank you for the review Mark.Kind regards

10/10 超赞

Andrew

2023年05月13日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 5 月入住 2 晚

Steve 于 2023年06月14日的回复

Thanks for the review Andrew.I look forward to welcoming you back.Kind regards

8/10 还可以

john

团体旅客

2023年05月11日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Great stay

Great stay again, this time bought some friends who really enjoyed the hotel and island

2023 年 5 月入住 4 晚

Steve 于 2023年05月11日的回复

Thank you for the review John. I'm pleased that you enjoyed your stay and look forward to welcoming you back soon.

6/10 一般

Matthew

2023年05月2日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2023 年 4 月入住 4 晚

Steve 于 2023年06月14日的回复

Thank you for your review Matthew, it's appreciated.Kind regards

10/10 超赞

Colin

商务旅客

2023年04月30日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2023 年 4 月入住 5 晚

Steve 于 2023年05月9日的回复

Thank you for your review Colin. I look forward to welcoming you back soon

8/10 还可以

Jutta

2023年04月27日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

2023 年 4 月入住 4 晚

Steve 于 2023年05月9日的回复

Thanks for the review Jutta.Kind regards

10/10 超赞

Ian T

与配偶出行

2023年04月14日

满意：清洁度、员工和服务、住宿条件和设施

A wonderful hotel. We stayed for 5 nights and everything was superb. The staff are attentive and friendly. Our room was clean and what we expected. All in all a lovely hotel

2023 年 4 月入住 5 晚

Steve 于 2023年05月9日的回复

Thank you for taking the time to post such a lovely review Ian.Kind regards

10/10 超赞

Peter

2023年04月2日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Great views!

A lovely place to stay with friendly, caring staff. Rooms are spacious and tastefully decorated.

2023 年 3 月入住 3 晚

Steve 于 2023年05月9日的回复

Thanks for the great review Peter, it's really appreciated.Kind regards

10/10 超赞

Neil

2023年02月19日

2023 年 2 月入住 2 晚

10/10 超赞

peter

团体旅客

2023年02月6日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Don't hesitate

2023 年 2 月入住 3 晚

10/10 超赞

Helen

2022年12月15日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

A lovely place to stay!

Lovely comfortable room with a fabulous view, excellent food and good service. Definitely a hotel I will return too.

2022 年 12 月入住 5 晚

10/10 超赞

ROBIN

商务旅客

2022年12月14日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2022 年 12 月入住 2 晚

10/10 超赞

John

2022年12月6日

满意：清洁度、员工和服务、服务设施、住宿条件和设施

After living in st aubin for over 20 years, this hotel has the best location in the island with many dining options at the hotel and village. The hill is a little steep. Somerville staff were very welcoming and it has an old world charm of an English country hotel. The rooms need a little modernizing but I would not hesitate to stay here again on my next visit to jersey.

10/10 超赞

真实旅客

2022年12月4日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2022 年 12 月入住 1 晚

8/10 还可以

Angela

2022年12月3日

满意：清洁度、员工和服务、住宿条件和设施

2022 年 11 月入住 5 晚

10/10 超赞

Andy

2022年11月21日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

Good service and food. A good place to relax

2022 年 11 月入住 4 晚

8/10 还可以

David

2022年11月18日

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

2022 年 11 月入住 3 晚

10/10 超赞

Neil

2022年11月14日

2022 年 11 月入住 3 晚

10/10 超赞

Christine

与配偶出行

2022年10月17日

满意：清洁度、员工和服务、住宿条件和设施

The hotel, staf and food was lovely. The hill was very steep.

2022 年 10 月入住 4 晚

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关于萨莫维尔酒店的点评

点评

非常棒

9.4/10

9.4/10

8.8/10

9.0/10

8.6/10

点评

8/10 还可以

David

David

10/10 超赞

MIchael

MIchael

10/10 超赞

Jan

Jan

10/10 超赞

Steven

Steven

10/10 超赞

Martin，Hudson

Martin

10/10 超赞

colin

colin

10/10 超赞

Racheal

Racheal

10/10 超赞

Stephen

Stephen

10/10 超赞

Susan

Susan

10/10 超赞

Brian

Brian

10/10 超赞

Susan

Susan

10/10 超赞

真实旅客

真实旅客

10/10 超赞

Anja

Lovely hotel with a personal touch

Anja

10/10 超赞

Naveen

Naveen

10/10 超赞

James E K

Excellent hotel in a magnificent location.

James E K

8/10 还可以

Debra

Debra

2/10 糟糕

Lorraine

Lorraine

10/10 超赞

Martin

Martin

8/10 还可以

D

lovely location and hotel

D

10/10 超赞

Tyler

Tyler

2/10 糟糕

Rob

Very poor experience for us. Food was appalling.

Rob

6/10 一般

annemiek

annemiek