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关于圣艾夫斯海逸酒店的点评

4 out of 5
圣艾夫斯海逸酒店
The Terrace, St Ives, England

点评

8.6

超赞

10 分 - 超赞。267 条好评，共有 531 条点评" "
8 分 - 还可以。174 条好评，共有 531 条点评" "
6 分 - 一般。50 条好评，共有 531 条点评" "
4 分 - 很差。32 条好评，共有 531 条点评" "
2 分 - 糟糕。8 条好评，共有 531 条点评" "

9.0/10

清洁度

8.6/10

员工和服务

8.8/10

服务设施

8.6/10

住宿条件和设施

8.4/10

环保

点评

8/10 还可以

Nick

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good hotel. Great views of sea from room and restaurant. Comfortable bed. Food In restaurant was excellent. Convenient for beaches, harbour and other restaurants (but quite steep climb if not of average fitness) Room gets hot overnight (? Because of the fridge in the room) and there is no air conditioning. Nonetheless, I would go again.
2024 年 4 月入住 6 晚
Mollie Pilkerton 于 2024年04月24日 的回复
Dear Nick,Thank you for your review.I am very pleased to read you would come and stay with us again, we look forward to booking you in!Best WishesMollie Pilkerton, Reception Manager

10/10 超赞

Anay

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The amenities and services are of high quality. The staff is very cooperative and polite. A very pleasant experience. I would love to book again.
2024 年 4 月入住 2 晚
Mollie Pilkerton 于 2024年04月15日 的回复
Dear Anay,Thank you very much for your lovely review and feedback.We hope to see you again soon.Kind RegardsMollie Pilkerton, Reception Manager

10/10 超赞

Jacqui

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Amazing view of the beach
2024 年 3 月入住 2 晚
Mollie Pilkerton 于 2024年04月1日 的回复
Dear Jacqui,Thank you for your 5 /5 score!We are happy you enjoyed your visit.Kind RegardsMollie Pilkerton, Reception Manager

8/10 还可以

Cameron

与配偶出行
满意：清洁度
Our hotel room was fabulous. We had a comfortable two room suite with a balcony and sweeping views of Saint Ives and the bay. However, we found the staff to be generally disinterested, and at times unhelpful. They would only do or say the bare minimum to address your requests. While one was directed to call the front desk to request various services, I had great difficulty getting anyone to ever answer that phone. I usually departed to just going and taking care of whatever the issue was myself. Love the hotel room, and the view, but the staff experience was enough that I would not likely return again.
2024 年 3 月入住 2 晚
Mollie Pilkerton 于 2024年03月28日 的回复
Dear Cameron,Thank you for your review.I am very sorry if the service from the team let down your stay, this is not our normal standard here at Harbour Hotel St Ives.I hope in the future you may consider a return visit to us, please get in touch for any future dates.Kind RegardsMollie Pilkerton, Reception Manager

10/10 超赞

Cheryl

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚
Mollie Pilkerton 于 2024年04月15日 的回复
Hi Cheryl,Thank you for your high scores!We hope to see you again in the future.Best Wishes Mollie Pilkerton, Reception Manager

10/10 超赞

Mrs Melanie

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
What a lovely hotel. Polite and friendly staff, amazing views and so close to town.
2024 年 3 月入住 2 晚
Mollie Pilkerton 于 2024年03月7日 的回复
Hi Melanie,Thank you so much for your 5/5 score!We very much hope to see you soon.Kind Regards Mollie Pilkerton, Reception Manager

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施
2024 年 2 月入住 1 晚
Mollie Pilkerton 于 2024年02月15日 的回复
Hi Michelle,Thank you so much for your score!Kind RegardsMollie

10/10 超赞

Jess

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 2 晚
Mollie Pilkerton 于 2024年01月25日 的回复
Dear Jess,Thank you for your review.We hope to welcome you backBest WishesMollie Pilkerton

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Delightful
We had a wonderful stay. The spa facilities were amazing and the breakfast was varied and tasty. Our room was very warm and the window open was too noisy so would pay for sea view room next time. Staff were very attentive and offered fans and checked heating for us. We would stay again.
2024 年 1 月入住 2 晚
Mollie Pilkerton 于 2024年01月25日 的回复
Dear Guest,Thank you very much for your 10/10 review! We are so pleased you enjoyed your stay and we hope to see you again.Kind RegardsMollie Pilkerton, Reception Manager

10/10 超赞

Alexander

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Spacious room. Great service. Wonderful view of the beach. St Ives is in short walking distance.
2023 年 12 月入住 1 晚
Mollie Pilkerton 于 2024年01月3日 的回复
Hi ALexander,Thank you so much for your 5/5 review!I hope to welcome you back in the future.Best Wishes Mollie Pilkerton, Reception Manager

10/10 超赞

Kim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing service from check in to departure, simply beautiful
2023 年 12 月入住 2 晚
SHH Crew 于 2023年12月18日 的回复
Dear Kim, Thank you for taking the time to leave us a lovely review! We are so pleased to read you truly enjoyed your stay with us and we look forward to welcome you again soon through our doors. Kind Regards,

10/10 超赞

Carl

商务旅客
满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 2 晚
SHH Crew 于 2023年12月18日 的回复
Dear Carl, Thank you for taking the time to leave us a lovely review! We are so pleased to read you truly enjoyed your stay with us and we look forward to welcome you again soon through our doors. Kind Regards,

10/10 超赞

Marc

满意：清洁度、员工和服务、住宿条件和设施
Faultless
2023 年 11 月入住 2 晚
SHH Crew 于 2023年11月18日 的回复
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 还可以

Roy

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚
SHH Crew 于 2023年11月18日 的回复
Hi there!Thank you so much for leaving us your feedback! We look forward to welcome you again soon!Kind Regards,

10/10 超赞

Mike

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property very clean, staff polite, very good Breakfast with poached eggs cooked perfectly. One recommendation I would make is to have a light on the dressing table mirror for when applying make up or drying my hair.
2023 年 11 月入住 2 晚
Mollie Pilkerton 于 2023年11月9日 的回复
Hi Mike,Thank you for your review,We are pleased to read you enjoyed your stay and will ensure your comments about a mirror are passed on to see if we are able to do this.Best WishesMollie PilkertonReception Manager

8/10 还可以

Briony

与配偶出行
满意：清洁度、员工和服务、住宿条件和设施
Beautiful St Ives. Lovely hotel and great staff. Not very impressed with the spa this time. Hoards of children took over facilities although not actually allowed. No supervision and steam room didn’t work on 2 occasions as staff do not carry out checks. Spas are for adults to relax. Leisure Centres are for children to let off steam
2023 年 10 月入住 3 晚
Mollie Pilkerton 于 2023年11月9日 的回复
Hi Briony,Thank you for your review.As a family friendly hotel we do permit children to use the pool area for a short time each day, we apologise if this impacted on your enjoyment of the spa.We do hope to see you again soon.Kind RegardsMollie PilkertonReception Manager

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
One minor concern for room 308. The floodlight illuminating the hotel signage outside beamed brightly into the room in the evening, even with shutters fully closed. On the plus side the complimentary decanter of gin was a beautiful touch as was the valet parking. Gorgeous views of the beach and region. Staff service could not be faulted...
2023 年 10 月入住 2 晚
Mollie Pilkerton 于 2023年11月9日 的回复
Hi Mark,Thank you so much for your 5 out of 5 review!I have passed your comments about the light onto our maintenance team to investigate and see if this is something we can change for future guests.We hope to see you again in the future.Kind RegardsMollie PilkertonReception Manager

10/10 超赞

Matthew

2023 年 10 月入住 3 晚
Mollie Pilkerton 于 2023年11月9日 的回复
Dear Matthew,Thank you for your 10/10 review.We very much hope to see you again.Kind RegardsMollie PilkertonReception Manager

10/10 超赞

Pauline

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel with amazing views. Great staff and loved spa facilities. Nice walk down to harbour with all that has to offer. Highly recommend.
2023 年 10 月入住 4 晚
Mollie Pilkerton 于 2023年11月9日 的回复
Hi Pauline,Thank you for your 5 out of 5 review!I am very pleased you enjoyed your time in St Ives.We hope to welcome you back in the future.Kind RegardsMollie Pilkerton

6/10 一般

Heather

满意：住宿条件和设施，清洁度
2023 年 10 月入住 3 晚
SHH Crew 于 2023年11月18日 的回复
Dear Heather, Thank you so much for taking the time to leave us your feedback. Should you wish to share more about your experience please do get in touch. Kind Regards,

10/10 超赞

Daniel

2023 年 10 月入住 2 晚
SHH Crew 于 2023年11月18日 的回复
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 还可以

David

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
SHH Crew 于 2023年11月18日 的回复
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

10/10 超赞

Lance

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 2 晚
SHH Crew 于 2023年11月18日 的回复
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 还可以

David，Northville

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice stay. Rooms were clean although rather small. Parking is challenging around St. Ives so valet parking was helpful. Cost is 10#/day.
2023 年 10 月入住 1 晚
Mollie Pilkerton 于 2023年10月25日 的回复
Hi David,Thank you for your review.We are pleased you enjoyed your stay with us, and we hope to welcome you back.Kind RegardsMollie PilkertonReception Manager

10/10 超赞

Mark

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall clean tidy and staff were polite and respectful
2023 年 10 月入住 3 晚
St Ives Harbour Crew 于 2023年10月23日 的回复
Dear Mark,thank you for taking the time to leave us your feedback. We are so pleased to read you fully enjoyed your stay with us! We look forward to welcome you again soon!

10/10 超赞

Nathan

2023 年 10 月入住 1 晚
St Ives Harbour Crew 于 2023年10月23日 的回复
Dear Nathan,thank you for taking the time to leave us your feedback. We are so pleased to read you fully enjoyed your stay with us! We look forward to welcome you again soon!

8/10 还可以

Nick

与配偶出行
Great location and views although it’s a bit of a walk back up the hill from the harbour front. We are in our 50’s and was fine. Room was excellent. I liked the staff. Bit of a wait for food at breakfast when it gets busy. I would go again.
2023 年 10 月入住 6 晚
St Ives Harbour Crew 于 2023年10月13日 的回复
Dear Nick, Thank you for taking the time to leave us your lovely feedback. We look forward to welcome you again.Kind Regards,

8/10 还可以

annalisa

满意：员工和服务，清洁度
2023 年 10 月入住 2 晚
St Ives Harbour Crew 于 2023年10月13日 的回复
Dear Annalisa, Thank you for taking the time to leave us your lovely feedback. We look forward to welcome you again.Kind Regards,

10/10 超赞

Mudassar

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
excellent location lovely views
2023 年 9 月入住 3 晚
SHH Crew 于 2023年10月1日 的回复
Dear Mudassar, Thank you so much for taking the time to leave us your amazing feedback! We are so pleased to read you fully enjoyed your stay with us. We very much look forward to welcome you again soon through our doors. Kind Regards, St Ives Harbour Hotel

10/10 超赞

hywel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 9 月入住 1 晚
SHH Crew 于 2023年09月30日 的回复
Dear Hywel, Thank you so much for taking the time to leave us your amazing feedback! We are so pleased to read you fully enjoyed your stay with us. We very much look forward to welcome you again soon through our doors. Kind Regards,

8/10 还可以

Gary

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Weekend Away
Overall our stay was very good, room with a sea view was amazing - small but fine and the bathroom was spacious, clean and shower excellent. Great location with only a 10 minute walk into St Ives and parking was very useful and no hassle with the drop off area adjacent to the hotel entrance. Our only disappointment was the cooked breakfast on our first morning which was lukewarm and it looked like they were short staffed with only one taking orders and serving and there was a large wedding party to attend to?. Other than that we would highly recommend.
2023 年 9 月入住 2 晚
SHH Crew 于 2023年09月27日 的回复
Dear Gary, Thank you for taking the time to leave us your feedback!We are very pleased to read you enjoyed your stay with us and we look forward to welcome you back soon!Kind Regards,

6/10 一般

Jon，Fargo

满意：住宿条件和设施，清洁度
2023 年 9 月入住 1 晚
Sofia CG (Operations Manager) 于 2023年09月27日 的回复
Dear Jon, Thank you for taking the time to leave us your feedback.Should you wish to share more about your experience do not hesitate to get in touch. Kind Regards,

8/10 还可以

Jacqueline

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Lovely hotel with friendly staff. Very convenient for beach and town
2023 年 9 月入住 3 晚
SHH Crew 于 2023年09月14日 的回复
Dear Jacqueline,Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! We look forward to welcome you back again soon! Kind Regards,

10/10 超赞

Bev

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Loved all aspects of the hotel staff very helpful The breakfast could me better my husband spotted mouldy bread by the toaster and the full English breakfast was not the best
2023 年 9 月入住 2 晚
SHH Crew 于 2023年09月14日 的回复
Dear Bev, Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! Pleas know we have passed on your comments to our head chef for further review. We look forward to welcome you back again soon! Kind Regards,

10/10 超赞

James

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
With exception of a messed up reservation I would give this hotel 5 stars
2023 年 9 月入住 2 晚
SHH Crew 于 2023年09月14日 的回复
Dear James, Thank you for taking the time to leave us your feedback!We are so pleased to read you enjoyed your stay with us! We look forward to welcome you back again soon! Kind Regards,

10/10 超赞

Terence

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Value for money .. Helpful staff at reception and restaurant .
2023 年 8 月入住 4 晚
SHH Crew 于 2023年09月6日 的回复
Dear Terence, Thank you so much for taking the time to leave us a lovely review. We are so pleased to read you had a great stay with us and we very much look forward to welcome you again soon! Kind Regards,

8/10 还可以

Alan

满意：清洁度、住宿条件和设施、客房舒适度
Great but…
To be fair the hotel is quite nice. It’s in a great location. I have a bit of a gripe about the car parking valet service. Firstly I wasn’t aware it was £10 per night. They take your car and put it on a bit of private land down by the station and we could see it from our sea view room. I spoke to reception on Saturday evening asking that our car can be brought up so we could leave at 7am Sunday morning. I was assured this would be done but come the morning it was still there. I spoke to the night manager about it and he said he couldn’t leave the hotel so basically I had to go down and get it myself. Not in itself a hardship but I didn’t get the service I expected and it was annoying. Then we found the radio and media centre wasn’t working. I can’t blame them but it was fine when we arrived. I found the food quite expensive too with an ‘optional service charge’ which was nearly an extra £10 per night. You can’t really take it off without looking mean but it sure racks up the bill! Otherwise it wasn’t too bad but we prefer Salcombe.
2023 年 8 月入住 4 晚
Sofia CG (Operations Manager) 于 2023年09月6日 的回复
Dear Alan, Thank you for taking the time to leave us your feedback. We are pleased to read you enjoyed different aspects of your stay and please know all your comments have been passed through the relevant heads of department for further review and improvement. Thank you once again. Kind Regards,

8/10 还可以

Richard

满意：员工和服务，清洁度
2023 年 8 月入住 4 晚
SHH Crew 于 2023年11月18日 的回复
Hi there!Thank you so much for leaving us an amazing feedback! We look forward to welcome you again soon!Kind Regards,

8/10 还可以

真实旅客

满意：员工和服务、住宿条件和设施、客房舒适度
Overall good.
We recently stayed here for August bank holiday weekend. We have been here a couple of times before as it’s in an excellent location - walking distance into all the shops & restaurants of St Ives and includes valet car parking which is perfect. We were first put into a room which was a spacious bedroom size, however the bath shower and toilet were squeezed into a tiny space. Hardly any room to move. The staff were very friendly and helpful and we were able to move to a different room on the second night which was much bigger and more comfortable. Slightly disappointed in the cleanliness of both the rooms though, the fans in the rooms were thick with dust. The bath plug and doorstop were broken. One of the fans in the first room was broke.
2023 年 8 月入住 3 晚
Mollie Pilkerton 于 2023年09月5日 的回复
Good afternoon,Thank you for your review.I am pleased we were able to move you to a better sized room, but saddened to read there were housekeeping issues with both rooms, we will address this with the team.We hope to welcome you back to Harbour Hotel, St Ives in the future.Kind RegardsMollie PilkertonReception Manager

8/10 还可以

真实旅客

与配偶出行
满意：服务设施
Excellent location and great view!! I wanted to rate it 5* but we had some problems with the parking. The parking was a nightmare, it took us quite a lot of time when we arrived. And we waited for 45 minutes after check-out but we still couldn’t get our car back:( We almost missed our lunch booking. We came back again after lunch and it still took ages to get our car back. And it took ages to pay at check-out. The breakfast was lovely but we waited for 30 minutes to get our food. Short staffed?
SHH Crew 于 2023年08月28日 的回复
Dear Wong Lee, Thank you for taking the time to leave us your feedback. We are pleased to read you enjoyed your overall stay with us and we do look forward to welcome you back again soon! Kind Regards,

4/10 很差

Sadie

不满意：清洁度、员工和服务、住宿条件和设施
I’ve stayed at this hotel before and things have always been fine, a decent mid hotel. However, this trip has been awful. I booked a double room as I needed a desk to work from. The double room I was given was half the size of the one I had stayed in previously, which was a bit odd. I had booked an extra night due to a train strike which was a single room. When I was moved to this room it was exactly the same size as the double! So don’t waste your money. The hotel has old sash windows as it’s so noisy. Either street side or bar side, you can listen to people scream and yell, play music etc constantly. Not great for relaxing or for working. The staff are all very nice but it doesn’t seem like there’s any authority and it’s luck of the drawer whether you get a room that’s quiet and spacious or tiny and loud. I will be making a complaint as you can’t charge people for a room that is supposedly bigger when it’s the same size, it’s doesn’t make sense. I also think guests would have an overall better experience if staff were able to handle some of the antisocial behaviour that went on, rather than just being passive to it.
2023 年 8 月入住 3 晚
Sofia CG (Operations Manager) 于 2023年08月28日 的回复
Dear Sadie, Thank you for taking the time to leave us your feedback. Due to the layout of our Victorian building not all rooms have exactly the same size but we can guarantee that Single rooms are smaller than our doubles. We do not normally receive noise complaints from any of our rooms but please rest assured we will look further into it. If there is anything I can help with please do not hesitate to get in touch. Kind Regards,

10/10 超赞

paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
SHH Crew 于 2023年08月28日 的回复
Dear Paul, Thank you so much for taking the time to leave us your feedback! We are pleased to read you enjoyed your stay with us and we look forward to welcome you back again soon! Kind Regards,

8/10 还可以

Amanda

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice stay
We stayed for a wedding (Thursday to : Sunday). We had a room on 3rd floor over the main road. It was a nice room but hot so needed the window open but the noise of the road was too much! Nice room but needs safety rail for exiting the shower. Also the shower pressure was terrible so much that I went to use the gym showers instead to wash my hair!!
2023 年 8 月入住 3 晚
Mollie Pilkerton 于 2023年08月26日 的回复
Hi Amanda,Thank you for taking the time to leave us a review.We are very sorry for the issues with the noise and the shower, we would love for you to stay again and we will ensure an alternative room is allocated.Best WishesMollie PilkertonReception Manager

6/10 一般

John

满意：客房舒适度
Two night trip
A very nice modern room overlooking the beach. Bed was super comfortable. No walk in shower and lots of steps to the beach. Generally I would say this hotel is not ideal for elderly as a bath shower is dangerous for those impaired or of nature years. Own car park for which you have to pay and it’s across the road and you do not have easy independent access to get your car out. We attended a wedding which was well run and the food supplied was pretty decent. If you like a full English breakfast, sausages are very salty and so is the bacon.
2023 年 8 月入住 3 晚
SHH Crew 于 2023年09月9日 的回复
Dear John, Thank you for taking the time to leave us your feedback. On your next stay please do not hesitate to enquire to our Customer Service team for a step free room and bathroom. Looking forward to welcome you again. Kind Regards, SHH Crew

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazing view. Wonderful staff especially Molly in reception and our hostess Daisy who were so cheerful and helpful with any request. Beautiful rooms and excellent breakfast, if there were to be a slight downfall it is a bit away from everything being on top of the hill
2023 年 8 月入住 2 晚
Mollie Pilkerton 于 2023年08月26日 的回复
Dear Guest,Thank you so much for your 10/10 review! We are so pleased you enjoyed your stay and we look forward to seeing you again.Kind RegardsMollie PilkertonReception Manager

10/10 超赞

Murray

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 1 晚
Mollie Pilkerton 于 2023年08月14日 的回复
Hi Murray,Thank you for your 10/10 score, we hope you join us again at Harbour Hotel, St Ives.Best WishesMollie PilkertonReception Manager

8/10 还可以

Giuseppe

满意：清洁度、员工和服务、住宿条件和设施
2023 年 8 月入住 1 晚
Mollie Pilkerton 于 2023年08月25日 的回复
Hi Giuseppe,Thank you for your score, We hope you made the most of the Cornish sunshine and we hope to see you again.Kind RegardsMollie PilkertonReception Manager

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 8 月入住 2 晚
Mollie Pilkerton 于 2023年08月14日 的回复
Thank you for your 10/10 score, We are very pleased you enjoyed your stay.

8/10 还可以

Isabella

2023 年 8 月入住 1 晚
Mollie Pilkerton 于 2023年08月14日 的回复
Hi Isabella,Thank you for your score, We hope to see you again soon.Best Wishes

6/10 一般

Markelijana

与家人出行, 与配偶出行
满意：清洁度
I was expecting better breakfast locally and good quality food
2023 年 7 月入住 3 晚
Mollie Pilkerton 于 2023年08月14日 的回复
Good morning Markelijana,Thank you for your feedback, I am very sorry to read you were let down by our food offering. We hope to see you again soon.Kind RegardsMollie PilkertonReception Manager