6/10 一般
Cynthia
与配偶出行, 团体旅客
2025 年 10 月 30 日
不满意：服务设施，清洁度
When we arrived, we booked a beachfront bungalow. From the pictures on their website, we thought we were getting a room on the beach. You know, the ones where you literally walk out the door and your feet are in the sand and the ocean is steps away. Not the case. We were facing the ocean and had a full view of the ocean, but it was not the room we booked. With that said, the room was decent, rustic would be the best word to explain the room. The major issue with the room was the bugs and the cleaning staff never cleaned them up. We purposefully left the dead ants and mosquitos on the bathroom sink to see if they would get cleaned up but they never did. Staff literally swept the floors (inside and on the patio) and made the bed; thats it. We had a fridge but never received and drinks for said fridge. The couple we went with requested a few cokes and Ginger Ales and was told they could not take them from the bar and would have to purchase soft drinks from the gift shop. Now come on, this is an all inclusuve resort and we have to purchase non alcoholic sodas from the gift shop???? First time for this girl!
Now, lets chat about the staff.....I was so disappointed. We had to get a majority of our drinks ourselves. Only 1 guy getting drinks for the people at the pool, the beach and people sitting in the chairs outside the beach front rooms, which by the way is a HIKE so if you see him, be ready to wait.
Cynthia
2025 年 10 月入住 5 晚
