2/10 糟糕
Alan D.
与家人出行
2024年04月19日
不满意:服务设施,员工和服务
This was a horrible experience - in fact my wife and I did not complete our stay here. First of all, my wife has a disability and the only entrance to the facility has at least 7 stairs to the main door. This was not clearly stated in the Expedia description of this facility nor on the facility's website. To top it off, the host was extremely rude and indicated that I blamed him for this issue. He and his partner were very defensive, brazen and rude. They even indicated that they did not want my wife and I to stay at their facility, so we didn't even complete the check-in process. I will be pursuing Expedia for a complete refund (I did have trip insurance for this reservation). This was one of the most horrendous and bizarre hotel experiences I have encountered. Prospective renters please take note!
Alan D.
2024 年 4 月入住 2 晚