Perth St Matthew's Anglican Church Hotels

"They offer shuttle service from airport by phoning on arrival. After very long and delayed flight, I phoned at about 8pm local time, but no-one to take call so I left my name and number for call back. I tried again 10 minutes later. Again, no-one available. I tried a third time but no-one available. Being in a strange country, extremely tired after long flight, we had no choice but to get taxi. Cost $65. On check-in, I told receptionist who confirmed I had used correct number. She asked me to speak to manager next morning to arrange reimbursement. Apartment was OK and after a good night’s sleep, I spoke to manager. He checked my phone and confirmed that I had used the correct number 3 times. He even used my phone to dial the number and it rang on his desk. He apologised and promised to investigate, contact me by email and refund me with my out-of-pocket costs [which would be $55]. After a week, I emailed the company and the response really shocked me. He claimed there was no record of me contacting them [basically calling me a liar] even after seeing the calls on my phone. He said that he would “meet me half way” and credit me with 30 dollars. I replied that I did not accept this offer as we were $55 out-of-pocket. I got no response. After a few days I got a credit of 19p [30 cents] to my account. I contacted him again [very annoyed] and a further £15.81 [so total of about 30 dollars] was added to my account. I contacted manager again but no response. I would not recommend."

"We were staying for family bereavement. We had people / cars coming and going staff were great and very understanding. "

"Unfortunately the stay was absolutely terrible and the worst place I have ever stayed at. The accommodation was in a state of disrepair, dirty, stained bed sheets, broken aircon units in 40° heat The first cabin we stayed in had a broken aircon and after an horrendous First night we went to the office To complain about the fact that It was dirty and that the air conditioning wasn't working. We also advised the lady at reception that we tried to report it the night before but the office was closed for the night. She then called the manager for the caravan site and advised him the aircon wasn’t working (he was on loud speaker) and he said there’s no aircon in the unit and it is evap When he came to the office he stated that the evap was broken as there is no water running to if and that it had been broken for a while My husband asked why we were booked into a unit that had no air con when it was 40° heat outside, fully knowing that we would be hot and sweaty in the room. Needless to say he didn’t have an answer, he went on further to say he had no other cabins we could move to and we should look for alternative accommodation on a busy perth weekend My husband stood his ground and insisted we be moved to another cabin and that it was their fault that we were in this situation. The manager finally moved a few bookings around and told us we could go into the cabin which was next to the one we were originally booked to. He insisted it was fully ducted aircon and this would allev"

"Great location, property is tired, wallpaper peeling off the walls, stained carpet. The bed is great though."

"AC worked well, room was spacious, room service really quick. "

"Filthy rooms and outdated amenities. Only recommend if it's a last place to stay."

"good"

"It was quite and good ppl next to food shops and railway"

"Yes"