Rating Details:
The property manager was very unhelpful.
The vacation rental was very dirty.
I was more than happy with the location.
I was very dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This home is disgusting. There is mold growing on the vents. Every dish, cooking utensil and pot or pan we pulled out was filthy and we had to wash it first. The tub didnt't plug up. The ice maker in the refrigerator was broken and the ice maker on the counter top was also not working. The ceiling fans on both the upper deck and lower patio are grossly rusted and squeaking, 2 of which don't work at all. The patio furniture is unusable as I fell out of a chair twice due to instability of the wicker. The dryer won't dry. I have severe asthma that was in a flare the whole time we were there. When I contacted the property manager to address the issues, I was given kind of a brush off as she showed up the day before, unannounced mind you, and talked to our kids who told her everything was great. We didn't talk to our kids about the issues with the home...why would we? So I was asked why nobody said anything about it the day before. Fast forward, we were told someone could come to clean the vent and repair the other items or we could leave in the morning by 10 a.m. with a refund for the remaining 3 nights since we would have had to stay 1 more night. Trying to move 5 adults and 5 children on a whim was not something we were prepared for so we stayed. I requested for air purifiers which they complied with. But the other items were NOT fixed. The vent was wiped off with a rag. A rubber plug was bought for the tub which still drained. 3 fans were replaced after I left. We spent money for ice each day. Additionally, we couldn't use the yard at all. It is full of prickly stickers everywhere. Make sure to bring water shoes or always where shoes when walking in the yard. I would never ever recommend this property or property management company again. It RUINED my vacation and I just wanted the company to move us to another property or fix the issues. I'm heartbroken. This was to celebrate my brother after he took his life. He was a surfer and this place is special to us.