6/10 一般
Toby
伴侶同遊
2026 年 2 月 19 日
讚好：整潔度和住宿狀況
不滿：設施服務
Pros-
Check in was easy/fast.
Room was clean, spacious and comfortable.
Resort was beautiful and clean.
Restaurants had good food and coffee shop was also a convenience store/gift shop, it was well stocked.
All male staff members of every department were very friendly, professional and went out of their way to be pleasant and helpful.
Cons-
The resort was clearly understaffed.
Service was extremely slow throughout the entire week we spent there. Tried calling for room service and they kept telling us to call back bc no one was there.
We called 3x for body wash, as it was empty, and it took a day and a half to get some.
The room was done by housekeeping but they only made the bed and didn’t replace sheets w clean ones. It wasn’t wiped down either.
There were never any clean beach towels. For our entire week there, we were only able to get clean beach towels ONCE. We had to reuse them over and over.
There was absolutely no sense of urgency to provide any customer service in any department. Everything took an extremely long time, much of our time at the resort was wasted waiting.
ALL FEMALE STAFF, w the exception of a few at the lobby bar and adult pool bar, were clearly unhappy to be working there, unfriendly, stared at you w irritated looks and ignored you. Many other ppl we spoke w mentioned it as well.
There are many cats living on the property, if they allow them to live there, they should feed them. They were all very malnourished and some injured. So sad.
Toby
於 2026 年 2 月住了 6 晚
