Very pretty views, very good quality for the price.
Sarah
2024 年 3 月入住 2 晚
10/10 超赞
Fiona
2024年03月15日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fiona
2024 年 3 月入住 1 晚
2/10 糟糕
Gez
与配偶出行
2024年01月22日
满意:服务设施,清洁度
不满意:员工和服务
After driving 7 hours for my birthday weekend I could not have envisaged the catalogue of incompetence I was about to experience. Reception couldn’t find my booking despite me showing them the booking number on my phone. The girl on reception handed the hotel phone at me and told me to deal with it. I couldn’t use my own phone as the hotel wi-if was not working. Finally they gave me a room. When we got there the door was ajar and all the furniture had been pushed to the middle of the room. I went back to reception where I was told by a it was being decorated. Tried sending me to another room that was also being decorated, before putting us into a disabled room with the heating off. The temperature outside was 3 degrees. We had to go downstairs to warm up. We finally got to our room after 9pm when the room was a little warmer. When I asked to speak to a Manager I was informed he went home at 3pm but he’d contact me next day. No contact was made. Throughout this ordeal I was treated like this was my fault. There were no apologies and no attempts to compensate us. Their main focus on checking out was making sure they had my Expedia booking details so they could get their money. A beautiful hotel which should have offered an amazing experience. The hotel was not cheap but the service from the reception and management was not befitting such a lovely place. I hope all Macdonald hotels aren’t run the same. On a positive note, the bar and restaurant staff were first class.
Gez
2024 年 1 月入住 2 晚
6/10 一般
Hannah
2024年01月18日
满意:清洁度、员工和服务、客房舒适度
Very average
The hotel is very average and in need of modernisation. The facilities (pool, gym) are equally dated and some of the gym equipment did not work.
The bar meal we had was ok - but expensive for what it is. The avocado on the nachos had seen better days and was on the turn but the pizza was nice.
The breakfast is insanely expensive for what it is and you even had to paid an additional supplement of £7 for eggs Benedict. The buffet breakfast, which you order to your table, was horrible. The the food was not hot at all and it was if the food had been cooked first thing in the morning and left under a hot plate for some considerable time. The food was not fresh at all. I’ve actually never had scrambled eggs like it! They were like rubber and totally inedible.
The staff were pleasant enough.
The rooms were again dated but clean, comfortable and fairly large.
The grounds are beautiful, but it’s a shame the hotel does not live up to the its surroundings.
Would I return? No.
Would I recommend? No.
Was it value for money. Questionable.