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麗笙伊利諾州斯托克頓鄉村套房酒店的評價

2.5 out of 5
麗笙伊利諾州斯托克頓鄉村套房酒店
200 Dillon Ave, Stockton, IL

評價

8.6

優異

10 分評分，優異；480 則評價中有 270 則" "
8 分評分，不錯；480 則評價中有 138 則" "
6 分評分，一般；480 則評價中有 34 則" "
4 分評分，欠佳；480 則評價中有 22 則" "
2 分評分，很差；480 則評價中有 16 則" "

9.0/10 

整潔度

9.0/10 

職員與服務

7.8/10 

設施服務

8.6/10 

住宿狀況

8.2/10 

環保程度

評價

8/10 不錯

Roger

伴侶同遊
讚好：整潔度和職員與服務
Good rooms, only complaint was the hot tub didn't work.
於 2024 年 5 月住了 2 晚

4/10 欠佳

Brittany

讚好：整潔度
於 2024 年 5 月住了 1 晚

6/10 一般

Scott

於 2024 年 4 月住了 1 晚

2/10 很差

David

家人同遊
不滿：職員與服務、設施服務和住宿狀況
At check in I asked the clerk if there was a vending area that had toiletries in it. He sent me down the hall to and empty vending machine with an Out of Order sign on it. When we got to our room (202) the key wouldn't work so I went back to the front desk. Our sleeve said 202 on it and so he gave us two more keys. When we opened the door of 202 and walked in there was a couple in bed. I went back to the front desk and the clerk said "oops, you should have tried 204. Why would I think to do that when the sleeve had 202 written on it and he told me 202? Sal told me at that time he would make an adjustment on my bill before morning. After we finally got in 204, right next to the other occupied room and settled, we went to the pool, which was Out of Service for unknown reasons. When we went for breakfast in the morning, there were no eggs and the sausage wasn't fully cooked. The coffee (both) had grounds floating on the top and was undrinkable. When I stopped at the front desk to check out there was no adjustment made.The clerk told me he would have Sal do it later. The following day an additional charge of $20 was put on my card. I called and Sal told me they made an adjustment of $20. I explained that the charged my CC and didn't credit it. He said "ok, I'll fix it" and the next day it was taken off but another charge of $20 was put on again. I called again and got nowhere because Sal kept telling me they credited my CC $20, which they did but had also charged $20 twice
於 2024 年 4 月住了 1 晚

8/10 不錯

Joy

伴侶同遊
讚好：整潔度
Nice clean convenient. Person at front desk hard to understand. Advertised pool and hot tod and both close. Hot tub green Chose baymont this week . No hotub but nice pool
於 2024 年 4 月住了 1 晚

8/10 不錯

Tina

家人同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
It was good
於 2024 年 3 月住了 2 晚

4/10 欠佳

Stephen

商務旅客
不滿：設施服務和住宿狀況
Property needs work. Pool was out of commission. Breakfast was terrible. No eggs left at 8:00AM? Coffee undrinkable. People stomping around in room above us at 3:30 AM AND ALL NIGHT.

10/10 優異

Pedro

讚好：整潔度、職員與服務、設施服務和住宿狀況
Very Good
於 2024 年 3 月住了 1 晚

2/10 很差

Donald

伴侶同遊
不滿：整潔度、職員與服務、設施服務和住宿狀況
Hot tub wasn’t working pool wasn’t open no rooms with jetted tubs
於 2024 年 3 月住了 1 晚

2/10 很差

Akconda

讚好：住宿狀況
不滿：整潔度
於 2024 年 2 月住了 6 晚

6/10 一般

Dianna

Almost empty.
於 2024 年 2 月住了 1 晚

4/10 欠佳

Mark (Crystal Lake)

家人同遊
不滿：住宿狀況
Staff seemed friendly at first but, then found out that the pool and hot,tub were down for,part issues. Asked about refund or low rate and was told i was given a low rate when i my two night a month ago. Never once was informed about pool area. As I sat in the lounge area many people who, checked in were upset about not being informed of the pool conditions and asked why they were not notified in advance. Owner backed tracked and had no answers for anyone. Breakfast was a joke, the hot options were all gone and i had to go up front and ask if they were going to replenish the food as the young man was playing on his phone. He acted like I was bothering him as he stated yeah, he would be there. After some time he came over and looked and asked what the problem as and I had to go over and lift the tray to show him there was no eggs, potatoes and sausages. He said ok after he already lifted the tray before asking me. He then moved slower than a turtle crossing the street. The waffle mix was completely out as well and he acted like he did not understand why we were complaining. Reading the past reviews you will see these same issues have been going on for the past year. Amenities we’re awful.
於 2024 年 2 月住了 2 晚

4/10 欠佳

Martyna

於 2024 年 2 月住了 1 晚

10/10 優異

Rylie

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
5 stars
Our stay was great. Great customer service, clean rooms, good breakfast.
於 2024 年 2 月住了 1 晚

8/10 不錯

Allen

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
We arrived about 10 minutes before check in, and he checked us in. We were a little disappointed that the hot tub was down, but the room rate was good so it was alright. The room was clean and comfortable and breakfast was very delicious.
於 2024 年 1 月住了 1 晚

6/10 一般

真實旅客

多人同遊
不滿：整潔度、住宿狀況和客房舒適度
Nothing special here
Hotel pool haa been out of use for a while. Should let you know before booking with kids expecting to swim. Continental breakfast was cold and very slim picking. No JUICE. Just coffee and milk.
於 2024 年 1 月住了 2 晚

6/10 一般

Sabin

多人同遊
讚好：設施服務和住宿狀況
於 2024 年 1 月住了 1 晚

8/10 不錯

Steven

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good size room, clean hotel
Pool and hot tub were closed, but other than that everything was great. 2 queen room was spacious and had a mini fridge. Small warm breakfast in morning was nice. Easy check in and check out. Hotel was very clean
於 2024 年 1 月住了 1 晚

10/10 優異

Jodie

商務旅客
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Friendly, Updated, Clean Hotel
Extremely clean, updated and quiet hotel. Very friendly staff. Recommend a stay here if in the area!
於 2023 年 11 月住了 1 晚

10/10 優異

Rose

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 10 月住了 1 晚

4/10 欠佳

真實旅客

讚好：整潔度
不滿：住宿狀況
ok for the price.
於 2023 年 10 月住了 1 晚

10/10 優異

Mark

讚好：整潔度、職員與服務、設施服務和住宿狀況
I really like this hotel for pleasant environment, nice clean room, friendly staff, tasty breakfast, easy parking, country around with changing leaves, all together made my experience pleasant, calming . I found great rest there and feeling like at home. Warm, cozy, thank you
於 2023 年 10 月住了 1 晚

6/10 一般

Joanne

家人同遊
I have stayed there several times over the last year. The swimming pool hasn’t been fixed and it open for some time. Also the whirlpool tub in one of the rooms I booked and stayed didn’t work properly either.
於 2023 年 10 月住了 1 晚

8/10 不錯

Dixie

於 2023 年 9 月住了 2 晚

8/10 不錯

Patrick

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
A very nice stay with a good breakfast well worth the money.
於 2023 年 9 月住了 1 晚

10/10 優異

Blanca

讚好：整潔度、職員與服務和住宿狀況
於 2023 年 9 月住了 1 晚

4/10 欠佳

canice

家人同遊
不滿：住宿狀況
Arrived to find both pool and hot tub out of service. A major reason we chose this property. Was told by manager that pool would be fixed by evening. Still broken and locked this morning. A courtesy email should have been sent.
於 2023 年 9 月住了 1 晚

8/10 不錯

Peter

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Overall, a vert comfortable, clean place to stay.
於 2023 年 9 月住了 1 晚

8/10 不錯

JOHN

讚好：整潔度和職員與服務
於 2023 年 9 月住了 1 晚

6/10 一般

Mary

讚好：整潔度、職員與服務和住宿狀況
Thank you for being there when we need a place!
於 2023 年 9 月住了 1 晚

10/10 優異

Robert

家人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

Lisa-Beth

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

10/10 優異

Karen

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Manager was pleasant and helpful.
於 2023 年 9 月住了 1 晚

10/10 優異

Angelica

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
My husband and I were in town for a wedding and stayed at this hotel. It was pretty and charming. The staff was very kind. Our room was spacious, clean, and comfortable. It was also what I would consider inexpensive- I’ve paid double for rooms at other hotels not kept as clean and orderly. I really liked the aesthetics of the outside and the lobby. Breakfast was also delicious. We would definitely go back in the future.
於 2023 年 9 月住了 1 晚

8/10 不錯

Sam

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 9 月住了 1 晚

8/10 不錯

jason

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Pool status declaration
We were very displeased that the pool was out of service. We chose this hotel based on the pool and hot tub. One employee told us they were waiting on parts and a different employee told us the chlorine levels were too high and they couldn't get them reduced even with adding special reducer chemicals. Put a disclaimer on the web page for cryin out loud. Is it too hard to be honest? I'm not even sure that the pool was out of order but rather too lazy to maintain it since I didn't even get matching stories on why it was closed. Other that this the hotel was clean and staff pleasant and helpful.
於 2023 年 9 月住了 1 晚

10/10 優異

Monica

於 2023 年 8 月住了 2 晚

10/10 優異

Robert

家人同遊, 伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Owners are doing a great job of keeping the property as fresh and clean as possible. It is appreciated. Thank you!!!!
於 2023 年 8 月住了 2 晚

10/10 優異

Jami

伴侶同遊
讚好：設施服務
Very nice and quiet place in a rural area!
於 2023 年 8 月住了 1 晚

8/10 不錯

Kelli

多人同遊
讚好：整潔度、職員與服務、住宿狀況和客房舒適度
於 2023 年 8 月住了 1 晚

6/10 一般

Joe

讚好：住宿狀況和客房舒適度
不滿：整潔度
We got that room wasn't ready came back 30 minutes later room still not ready they had to put us up n a different room it's frustrating after driving for 4 hours to get to motel
於 2023 年 8 月住了 2 晚
Customer Care 於 2023年8月25日的回應
Thank you for posting a review. We are saddened to hear that your stay was less than satisfying due to the availability of the room and the service you received from the staff at that time. Certainly, this is not the kind of experience we would want you to have. Your feedback is highly appreciated and will be forwarded to the hotel management to ensure situations as this won't happen again. We hope for another opportunity to make a more favorable impression in the future.

8/10 不錯

Debra

讚好：職員與服務
不滿：設施服務
Very quiet and located near a number of tourist attractions. The hotel pool leaves a bit to be desired. Looked as though it hadn’t been cleaned all summer.
於 2023 年 8 月住了 1 晚

8/10 不錯

Leroy

家人同遊
讚好：設施服務
It was ok small but it did the job a little high priced for a small room
於 2023 年 8 月住了 1 晚

8/10 不錯

Deborah (Harwood Heights)

於 2023 年 7 月住了 2 晚

10/10 優異

Alan

於 2023 年 7 月住了 2 晚

10/10 優異

Kathryn

於 2023 年 7 月住了 2 晚

8/10 不錯

Y. Helen

於 2023 年 7 月住了 1 晚

8/10 不錯

Linda

讚好：整潔度、職員與服務、住宿狀況和客房舒適度
Good Job.
I really don't know what to tell you. Check in was easy,and quick. My room was very nice. Clean and comfortable. Town was small,but had everything I needed. Gas,restaurants,and a grocery store. If I every have a need to get back that way, that will be where I stay. Good job.
於 2023 年 6 月住了 2 晚

8/10 不錯

Diana

家人同遊
讚好：整潔度和職員與服務
No towel bars to hang the wet towels.
於 2023 年 6 月住了 2 晚

6/10 一般

Ann

So-So
We booked through an on-line company and it was advertised only 13 miles from Galena, IL which was our destination. However, it was more like 23 miles from Galena. The bathroom had a funky smell that we never could figure out. Other than that, it was fine. Just okay - not the best, not the worst.
於 2023 年 6 月住了 1 晚
Customer Care 於 2023年6月30日的回應
Thank you for writing a review. We are saddened to hear that your experience was anything less than satisfying due to the location and the smell of the bathroom at that time. Please know that we are concerned about the satisfaction of our guests and your feedback is greatly appreciated as it assists us in our continuous goal of improving our services. We hope for another opportunity to make a more favorable impression in the future.