6/10 一般
Nicholas
与配偶出行
2024年05月7日
满意:住宿条件和设施,清洁度
不满意:员工和服务
While this property is certainly picturesque and the restaurant is very good, the attention to customer service could do with some improving. When we arrived before checkin time (after a 25hr round the world trip), rather than inviting us to take a seat or have some refreshments we were told to go away and come back later. The room was lovely but there was no guest book, no instructions for ammenities or wifi and no information about breakfast/meal options or how to check out. We couldn’t phone reception from our room and lastly the bath jacoozy randomly turned on at night waking us multiple times. It wouldn’t take much to address these few issues and then I would definitely consider coming back.
Nicholas
2024 年 5 月入住 3 晚