Detroit Suburban Collection Showplace Hotels

"The windows were did not have good shades I could see the lights as i was sleeping outside "

"👍"

"Excellent hospitality. Easy check in/out. Comfortable bed and nice breakfast. "

"everything was great "

"House keeping does not do a good job "

"worst customer service that I’ve ever encountered. Misleading information between staff caused great The customer is put in the middle without regard to circumstances. Needless to say, I will no longer be using this hotel in the future. Due to extreme weather conditions and tornadoes in Michigan, flights were canceled and travel plans had to be adjusted. They were inflexible and charged me for one night when it wasn’t used. Hotels.com made the original reservation and reached out to the administrative staff at the Kingsley Inn, who still stood firm and did not offer a room credit for a future use. I was not looking for my money back. I was simply trying to rebook the room in the future. I’m sure that there are other hotels that would appreciate my business."

"Buffet breakfast was very good "

"No AC working: no toilet paper in bathroom, room had broken drawers, tv was hard to use; front desk didnt ask me janitor , could go in my room to check tv:; i had left to dinner, staff , vold not friendly; the seating was gross and black; mattresses were over 25 years old broken & warn out; room smelled gross like dog; their was a man next roo. With dog. Humidity, in room bad, i was too n exhausted to get out my room i paid 80 for extra day. The 2 previous days i paid150.00( not worth 30.00 stay.) Motel 6 is better and more worth it. I have in my previous stays i stay i red roof in different states and michigan and this was the worst i give -1 star only sheets were clean sheets."

"I absolutely was disappointed about what i received compared to what i thought i reserved and for the money that was spent the facility wasnt worth it. The toilet in my room did not work properly. The television in my room stopped working and i was not able to get it taken care of cause there was no maintenance person available. Television was visibly broken. Overall i was not pleased with what i received as a patron and i will absolutely never stay at another Marriott location if i can help it "