外观
查看供应情况

关于泗水水地雅诗阁酒店的点评

4.5 out of 5
泗水水地雅诗阁酒店
Tower D1 Jalan Pakuwon Indah, Lontar Timur Kav 3-5, Surabaya, East Java

点评

8.6

超赞

10 分 - 超赞。46 条好评，共有 92 条点评" "
8 分 - 还可以。31 条好评，共有 92 条点评" "
6 分 - 一般。8 条好评，共有 92 条点评" "
4 分 - 很差。4 条好评，共有 92 条点评" "
2 分 - 糟糕。3 条好评，共有 92 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

7.6/10

服务设施

8.6/10

住宿条件和设施

2.0/10

环保

点评

10/10 超赞

CHANG TAO

与家人出行
满意：客房舒适度，清洁度
2023 年 3 月入住 5 晚
Monica.S 于 2023年03月27日 的回复
Dear Chang Tao,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst.GSM

6/10 一般

George Yee Lee

2022 年 12 月入住 2 晚
Monica.S 于 2023年01月17日 的回复
Dear George Yee Lee,Warmest greetings from Ascott Waterplace SurabayaHighly appreciated for your feedback for us to improve. We look forward to welcoming you again to our Serviced Residence.Best Regards,Monica/Asst. Guest Service Manager

8/10 还可以

WEIDONG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
位置很好，离mall很近，设施非常好，干净，早餐尚可。 唯一不满的是热水，电热水器，浴缸泡澡后再淋浴水也不热了。
2019 年 3 月入住 1 晚
Nany S 于 2019年04月5日 的回复
Posted Mar 18, 2019 Dear WEIDONG, Thank you for taking your time to share your stay experience and also your kind support to Ascott Waterplace Surabaya. Your feedback had been share with the entire team for our further improvement. We apologize for the inconvenience caused and we look forward to welcome you again at our serviced residence to serve you better. Best regards,

10/10 超赞

Yu Chan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Good
well down.
2019 年 1 月入住 3 晚
Nany S 于 2019年01月22日 的回复
Dear Yu Chan, Thank you for staying with us. We appreciated on your feedback. Best regards,

10/10 超赞

Shenghsi

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 12 月入住 1 晚
Nany S 于 2018年12月26日 的回复
Dear Shenghsi, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for the excellent rating. Highly appreciated on your feedback, we look forward to welcome you again at our serviced residence. Best regards,

8/10 还可以

Manwong，Hong kong

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
很好 環境很整潔 很大房間 近大型購物廣場 方便購物 早餐很好 前台人員很好 會幫忙翻譯 很好 環境很整潔 很大房間 近大型購物廣場 方便購物 早餐很好 前台人員很好 會幫忙翻譯 很好 環境很整潔 很大房間 近大型購物廣場 方便購物 早餐很好 前台人員很好 會幫忙翻譯
2018 年 10 月入住 3 晚
Nany S 于 2018年11月2日 的回复
Dear Manwong, Warmest Greetings from Ascott Waterplace Surabaya! Thank you for taking your time to share your stay experience with us. Highly appreciated for your feedback and we look forward to welcome you again at our serviced residence. Best regards,

8/10 还可以

Wai Sang

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Hotel experience
Nice hotel, near shopping mall that convenient
2018 年 8 月入住 3 晚
Nany S 于 2018年08月21日 的回复
Dear Wai Sang, Thank you for your kind support to Ascott Waterplace Surabaya. We look forward to welcome you again at our serviced residence. Best regards, Nany S, Manager

8/10 还可以

CHI YUN

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 7 月入住 6 晚
Nany S 于 2018年08月9日 的回复
Dear CHI YUN, Thank you for your kind support to Ascott Waterplace Surabaya. We look forward to welcome you again at our Serviced Residence and serve you better. Best regards, Nany S, Manager.

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 2 月入住 8 晚
Nany S 于 2018年03月8日 的回复
Dear Anonymous, Thank you very much for your kind support to Ascott Waterplace Surabaya. We will continue in our improvement to provide an excellent quality of product and services for all our valuable customer. We look forward to welcome you again at our property and serve you better. Best regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度

8/10 还可以

真实旅客

满意：员工和服务，清洁度
YY
只為搭早機方便，因酒店提供4:30a.m.出發往機場的免費穿梭巴士；因逗留時間太短，未能體驗酒店設施，可惜酒店附近沒有任何食店及購物地方，只能依賴免費穿梭巴士實為不便，建議回酒店後便不要再外出。

10/10 超赞

Ryo

满意：住宿条件和设施，清洁度
2024 年 3 月入住 4 晚
Monica.S 于 2024年04月3日 的回复
Dear Mr. Ryo,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager

10/10 超赞

真实旅客

满意：客房舒适度，清洁度
2024 年 1 月入住 24 晚
Monica.S 于 2024年01月27日 的回复
Dear Valued Guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica SihombingAsst Guest Service Manager

2/10 糟糕

Esther

与家人出行, 商务旅客
不满意：清洁度、服务设施、住宿条件和设施
Experienced misinformation regarding resident-related matters ///// Mengalami penyebarluasan informasi yang tidak akurat terkait dengan hal-hal yang berhubungan dengan penghuni
Monica.S 于 2023年12月14日 的回复
Dear Ms. Esther,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. Your valuable feedback is highly appreciated as we always strive to do better on improving our guest's stay experience. Please accept our sincere apology that we have fallen short of your expectations. Kindly inform us your contact number for us to contact you directly to get more details of what had happened. We look forward to welcoming you back at Ascott Waterplace Surabaya to give us another opportunity to serve you better.Your Sincerely,Monica SihombingAsst. Guest Service Manager

8/10 还可以

真实旅客

与家人出行
满意：客房舒适度，清洁度
직원분들이 친절하고 몰도 옆에있고 에어컨도 좋았습니다.
2023 年 10 月入住 2 晚
Monica.S 于 2023年10月30日 的回复
Dear valuable guest,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,MonicaAsst Guest Servica Manager

8/10 还可以

Jackie Wai Yip

满意：住宿条件和设施，清洁度
2023 年 8 月入住 4 晚
Monica.S 于 2023年10月1日 的回复
Dear Mr. Jackie Wai Yip,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica S/ Asst Guest Service Manager

8/10 还可以

John

满意：住宿条件和设施，清洁度
2023 年 9 月入住 2 晚
Monica.S 于 2023年09月6日 的回复
Dear John,Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya. It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from home. We look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,

10/10 超赞

Nicholas

满意：住宿条件和设施，清洁度
2023 年 8 月入住 4 晚
Monica.S 于 2023年08月9日 的回复
Dear Mr.Nicholas,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.SIncerely yours,Monica/AGSM

10/10 超赞

Juliana Commers

与家人出行
满意：客房舒适度，清洁度
2023 年 7 月入住 4 晚
Monica.S 于 2023年07月30日 的回复
Dear Mrs. Juliana Commers,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for taking the time to share your stay experience at Ascott Waterplace Surabaya!It is very encouraging for us to know that you had several delightful moments during your stay and most importantly, that you felt home-away-from-home!We are happy to have met your expectations in service and quality standards and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service.We thank you again for your valued patronage and look forward to welcoming you back at Ascott Waterplace Surabaya.Yours sincerely,Monica/Asst Guest Service Manager

10/10 超赞

Ade

与家人出行
满意：客房舒适度，清洁度
Very well set out accommodation.
2022 年 12 月入住 3 晚
Monica.S 于 2023年01月3日 的回复
Dear Ade,Highly appreciated for your feedback. Look forward to welcoming you again at our serviced residence and hope to serve you better. Best regards, Monica S, Asst. Guest Service Manager.

10/10 超赞

HYUNWOO

商务旅客
满意：清洁度
2022 年 12 月入住 1 晚
Monica.S 于 2023年01月3日 的回复
Dear Hyunwoo.Highly appreciated for your feedback. Look forward to welcoming you again at our serviced residence and hope to serve you better. Best regards, Monica S, Asst. Guest Service Manager.

8/10 还可以

Panji

与家人及幼儿出行, 与家人出行
满意：清洁度、服务设施、住宿条件和设施
Very good location and walking distance to the Pakuwon Mall. We stayed at the Executive Room 2 Bedroom Apartment and it was spacious and very comfortable. I think the only downside was that the second room did not have a TV inside, as kids should be able to enjoy some entertainment at the room if they like to relax. Everything else is convenient. Will stay here again sometime for sure.
2022 年 9 月入住 1 晚
Monica.S 于 2022年10月18日 的回复
Dear Mr. Panji, Warmest greetings from Ascott Waterplace Surabaya. Thank you for your support to Ascott Waterplace Surabaya and highly appreciated for your feedback. We look forward to welcoming you back again at our serviced residence. Best regards.

10/10 超赞

真实旅客

商务旅客
满意：客房舒适度，清洁度
2022 年 8 月入住 2 晚
Christina Mia 于 2022年09月13日 的回复
Dear Anonymous,Warmest Greetings from Ascott Waterplace Surabaya!Thank you for staying with us and share your recent stay experience at Ascott Waterplace Surabaya.It is very encouraging for us to know that you had delightful moments during your stay and most importantly that you felt home-away-from-home. Stay safe and we look forward to welcoming you back at Ascott Waterplace Surabaya.

8/10 还可以

stephanie

商务旅客
满意：客房舒适度
2022 年 5 月入住 3 晚

4/10 很差

TOMONORI

不满意：住宿条件和设施
2022 年 2 月入住 1 晚

10/10 超赞

真实旅客

商务旅客
满意：客房舒适度，清洁度
Everything is amazing, staffs are super helpful
2021 年 10 月入住 2 晚
Nany S 于 2021年11月19日 的回复
Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your feedback. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

YUSUKE

商务旅客
满意：客房舒适度，清洁度
2021 年 9 月入住 7 晚
Nany S 于 2021年11月19日 的回复
Dear Mr. Yusuke, Thank you for your support to Ascott Waterplace Surabaya! Highly appreciated for your feedback. We look forward to welcome you again at our serviced residence. Best regards.

10/10 超赞

真实旅客

商务旅客
满意：客房舒适度，清洁度
出張で利用
立地、内装、設備、清潔さ全て非常に良い。 朝食も美味しい
2020 年 3 月入住 1 晚
Nany S - Manager 于 2020年04月28日 的回复
Thank you for your kind support to Ascott Waterplace Surabaya. Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

eunho

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
굿~~~~~~~~~~~~~~~
깨끗하고 조용하고 좋았습니다
2020 年 1 月入住 4 晚
Nany S 于 2020年03月12日 的回复
Dear Mr. eunho, Thank you for taking your time to share your stay experience. Highly appreciated for your feedback. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great Hotel
Excellent Hotel stay at Ascott, great location near to mega shopping centre, limited choice of breakfast buffet spread.
2019 年 12 月入住 3 晚
Nany S - Manager 于 2020年04月28日 的回复
Thank you for your support to Ascott Waterplace Surabaya. Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence. Best regards,

8/10 还可以

ANNIE

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 11 月入住 2 晚
Nany S - Manager 于 2020年04月28日 的回复
Thank you for your support to Ascott Waterplace Surabaya. Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Each room is a complete suite with Kitchen, and clothes washer dryer. The living room is comfortable.
2019 年 11 月入住 3 晚
Nany S - Manager 于 2020年04月28日 的回复
Thank you for your kind support to Ascott Waterplace Surabaya. Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence. Best regards,

4/10 很差

真实旅客

2019 年 8 月入住 3 晚
Nany S - Manager 于 2020年04月28日 的回复
Highly appreciated on your feedback. We apologized for any inconvenience caused. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

JUNGGWON

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 5 月入住 2 晚
Nany S - Manager 于 2020年04月28日 的回复
Thank you for your support to Ascott Waterplace Surabaya. Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

NG PENG

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 8 月入住 2 晚
Nany S - Manager 于 2020年04月28日 的回复
Thank you for your support to Ascott Waterplace Surabaya. Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

Serene，Singapore

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The location is superb convenient. Quick check-in. The apartment is clean and beautiful. Friendly staffs, Good continental breakfast. Downside - Kitchen does not provide kitchen towel so we have to use hand towel from bathroom. Lack of body lotion, did not replenish bath lotion & shampoo
2019 年 8 月入住 2 晚
Nany S 于 2019年08月7日 的回复
Dear Serene, Thank you for taking your time to share your stay experience. Your feedback had been shared with our General Manager and his team for our further improvement. Highly appreciated for your kind feedback and we look forward to welcoming you again at Ascott Waterplace Surabaya. Best regards,

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
다음에 또 이용할께요
슈퍼몰이 가까워서 쇼핑이나 식사하기에 좋았고 편안한 휴가 잘 보내고 갑니다
2019 年 7 月入住 6 晚
Nany S 于 2019年08月7日 的回复
Dear Anonymous, Thank you for taking your time to share your stay experience. Your feedback had been shared with our General Manager and his team for our further improvement. Highly appreciated for your kind feedback and we look forward to welcoming you again at Ascott Waterplace Surabaya. Best regards,

8/10 还可以

DianaFoo

与配偶出行, 团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff at the reception are all very friendly and efficient. This is probably the 4th time that we have stayed at Ascott Waterplace Surabaya, it never failed to please us. Our friends are also very happy with the size of their apartment. Thanks.
2019 年 7 月入住 3 晚
Nany S 于 2019年08月7日 的回复
Dear DianaFoo, Thank you for taking your time to share your stay experience. Highly appreciated for your kind feedback and we look forward to welcoming you again at Ascott Waterplace Surabaya. Best regards,

8/10 还可以

真实旅客

团体旅客, 商务旅客
满意：清洁度、服务设施、住宿条件和设施
Ok nice big new and clean. A bit inconvenient Some additional services would be nice Example 24 house restaurant in house
2019 年 5 月入住 1 晚
Nany S 于 2019年05月17日 的回复
Dear Anonymous, Thank you for sharing your feedback. We look forward to welcome you again at our serviced residence. Best regards.

10/10 超赞

RHawks，Orlando, FL USA

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is directly across the street from a world class mall which has 30-40 restaurants. Thus the hotel does not have its own. Suites are available for a modest upgrade price. My only complaint was that the glass shower door needed adjustment. Other than that, my stay was delightful. The facility is not 5 star new. But it is well kept with high end finishes and amenities.
2019 年 5 月入住 3 晚
Nany S 于 2019年05月17日 的回复
Dear RHawks, Thank you for sharing your feedback. We look forward to welcome you again at our serviced residence. Best regards.

8/10 还可以

Joan，Australia

满意：清洁度、员工和服务、服务设施、住宿条件和设施
It’s opposite of a big mall where you can shop and eat. The room is suitable for long term stay as it’s a serviced apartment with great facilities. Check-in and check-out were easy.
2019 年 3 月入住 2 晚
Nany S 于 2019年04月5日 的回复
Dear Joan, Thank you for taking your time to share your stay experience and also kind support to Ascott Waterplace Surabaya. Your feedback will be share with the entire team and we look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

真实旅客

团体旅客, 商务旅客
满意：住宿条件和设施，清洁度
広くて使いやすかった
2019 年 2 月入住 3 晚
Nany S 于 2019年02月13日 的回复
Dear Anonymous, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya. We look forward to welcome you again. Best regards,

8/10 还可以

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Cozy place to stay in and the mall is just right opposite. But kindly improve on the WiFi connectivity as it’s very poor and losses connections.
2019 年 1 月入住 1 晚
Nany S 于 2019年02月8日 的回复
Dear Anonymous, Thank you for taking your time to share your stay experience at Ascott Waterplace Surabaya. Highly appreciated on your feedback and we look forward to welcome you again at our serviced residence. Best regards,

2/10 糟糕

A.RKIN

商务旅客
Worse "continental" breakfast in a hotel, some of the front desk staffs not so friendly and helpful.
2019 年 1 月入住 4 晚
Nany S 于 2019年01月30日 的回复
Dear A.RKIN, Thank you for taking your time to share your stay experience with us. Highly appreciated on your feedback, for our further improvement. Best regards,

10/10 超赞

Tan

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Overall satisfied.
This is our 2nd time staying in this hotel. Love the location as its close to Pakuwon Mall. The lobby was grand, spacious and welcoming. Front desk service is great, speaks quite good English. However, we booked 2 smoking rooms but it was not available upon check in. Breakfast was simple, not much variety. Basically ate the same food for 2 days. Overall will choose to stay again when we visit Surabaya again.
2019 年 1 月入住 2 晚
Nany S 于 2019年01月30日 的回复
Dear Mr. Tan, Thank you for taking your time to share your stay experience with us. Highly appreciated on your feedback, for our further improvement. Best regards,

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good value for money, excellent location right in front the mall (PTC and Pakuwon Mall)
2018 年 12 月入住 13 晚
Nany S 于 2019年01月3日 的回复
Dear Anonymous, Warmest Greetings from Ascott Waterplace Surabaya! We look forward to welcome you again at our serviced residence. Best regards,

10/10 超赞

Vincent Bernard

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
First choice in Surabaya
When in Surabaya, this is my first choice due to its proximity to a very big mall. The Pakuwon mall has everything you need. Complete with a kitchen and sala, I can easily hold meetings anytime.
2018 年 12 月入住 1 晚
Nany S 于 2018年12月24日 的回复
Dear Vincent Bernard, Highly appreciated on your feedback! We look forward to welcome you again at Ascott Waterplace Surabaya. Best regards,

6/10 一般

Louis

满意：清洁度
2018 年 12 月入住 4 晚
Nany S 于 2018年12月24日 的回复
Dear Louis, Highly appreciated on your feedback. We look forward to welcome you again at Ascott Waterplace Surabaya. Best regards,

8/10 还可以

JT

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice service apartment. Close to shopping mall and quite new building.
2018 年 12 月入住 2 晚
Nany S 于 2018年12月12日 的回复
Dear JT, Thank you for taking your time to share your stay experience. Highly appreciated on your feedback, we look forward to welcome you again at our serviced residence. Best regards,

8/10 还可以

Kooi cheng

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2018 年 10 月入住 2 晚
Nany S 于 2018年11月8日 的回复
Dear Kooi cheng, Warmest Greetings from Ascott Waterplace Surabaya! Highly appreciated on your feedback. We look forward to welcome you again at our serviced residence and serve you better. Best regards,