Surrey Heath的公寓

“When we arrived, we were given a studio room instead of the one-bedroom apartment I had booked. The receptionist told us to contact the booking platform. I reached out to the online customer service, and Mary Ann M. was assigned to assist me. However, she couldn’t reach the local property. It took forever to sort out the problem. I asked for a phone number to call because the online chat was too inefficient. She gave me a U.S. number, so I made an international call — but it turned out to be……

“The listing of the room seemed to have changed after I made the booking. Pictures of the higher tier "apartment" were listed under the lower tier "studio" and the room I ended up with was a complete mismatch of what I booked, and was in poor condition. I contacted the property and they did not acknowledge my comments and refused to offer a better room. They kept repeating the same response like a robot: They don't have other rooms in the same category. Period. I had to leave the property and……

“Helpful reception team”

“近くにスーパー、カフェがあり便利でした。駅も2駅使えてロンドン中心へのアクセスも良かったです”

“房間浴室都很乾淨～ 小廚房非常棒，附近下樓右轉走3分鐘就有超商非常方便，離地鐵站也很近。”

“The property is located within short walking distance from Earls Court station and Gloucester Road. I loved how spacious this hotel was including all the amenities we needed. The staff were all lovely and accommodating - we requested an extra blanket, mirror to do our makeup, and late checkout and they were super lovely and helpful.”

“Upgraded to a two room apartment with two bathrooms and well furnished kitchen on third floor. The heater and guest bathroom had problems the first night of our stay. The 24hr reception was able to fix it the second day. The kitchen was well equipped with 4pots and knives were actually sharp! 5min walk to Gloucester station. Two nearby supermarkets to stock up! ”

“Was not able to check into the property as there was no one there. I wasn’t given the access codes to the property before arrival and when I tried to contact the company over a few hours no one responded. They eventually did but by that time I had already booked another property and didn’t go back.”

“Very friendly and helpful staff, top of the range facilities and cozy, spacious rooms”