Dear guest, I would like to apologise for the number of issues you experienced on your stay at View Sydney. These issues will be followed up internally as it is far below the standards we have come to provide at View Sydney. Kind regards,Robert MineoReservations Manager

Dear Wu,Thank you very much for leaving this feedback. We hope to welcome you back for another nice stay at View Sydney.Kind regards,Robert MineoReservations Manager

Dear Weiwei,Thank you for your feedback. I am disappointed to hear that an otherwise pleasant stay was negatively affected by the service you received. I will ensure that your comments are passed on to the team so that we may identify further training opportunities - thank you for bringing this to my attention. We hope that we may have the opportunity to welcome you again in the future so that we may truly showcase the View Sydney experience. Sincerely,Hannah KennishRooms Division Manager

Dear Guest, Thank you your ratings! We look forward to welcome you back soon. Warm regards Bhupesh

Dear Aaron, We are delighted to receive your positive feedback and would like to thank you for taking the time to review your stay at North Sydney Harbourview Hotel. We appreciate your valuable insights and look forward to the opportunity to welcome you back again in the near future. Warm regards Bhupesh Sanan Rooms Division Manager

Dear Guest, We are delighted to receive your positive feedback and would like to thank you for taking the time to review your stay at North Sydney Harbourview Hotel. We appreciate your valuable insights and look forward to the opportunity to welcome you back again in the near future. Warm regards Bhupesh Sanan Rooms Division Manager

Dear Hinano, Thank you very much for taking the time to leave this feedback. Kind regards,Robert MineoReservations Manager

Dear Cheryl, Thank you very much for taking the time to leave this feedback. We are so pleased that you were able to enjoy the amazing views on offer. Kind regards,Robert MineoReservations Manager

Dear Ben,Thank you for sharing your feedback with us. We truly appreciate your positive rating and are thrilled to hear that your experience at View Sydney was enjoyable.We're committed to elevating your experience from great to exceptional! What would it take to make your stay perfect? Please reach out to let us know, and we will tailor our services to your preferences!Thank you for choosing to stay with us. We look forward to welcoming you back!

Dear Angela,Thank you for taking the time to share your feedback with us.We sincerely apologize for the inconvenience caused by the issues with the television during your stay. It's regrettable that this unforeseen issue occurred, and we understand the frustration it may have caused. Please rest assured that we are taking proactive steps to address this matter promptly, ensuring a more seamless experience for our valued guests in the future.Despite this setback, we trust that you were able to find enjoyment in the other aspects of your stay with us. We sincerely hope to welcome you back soon so that you can fully immerse yourself in all the amenities and comforts our hotel has to offer.Should you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

Dear Munehiro, Thank you very much for taking the time to leave this feedback. Kind regards,Robert MineoReservations Manager

Dear Kate,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience caused by the issues with the television during your stay. It's regrettable that this unforeseen issue occurred, and we understand the frustration it may have caused. Please rest assured that we are taking steps to address this issue to ensure a more seamless experience for our guests in the future.Despite this setback, we are delighted to hear that you found our hotel to be nice, with an unbeatable view, clean rooms, and comfortable beds. Your kind words are truly appreciated, and we are glad that you were able to enjoy other aspects of your stay with us.If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to contact us directly.

Dear Mark,Thank you for sharing your experience with us, and we genuinely apologize for the disturbance caused by the train line during your recent stay. We are happy to see, though, that you enjoyed our great service and rooms.To ensure a more tranquil stay in the future, we recommend exploring our Superior Harbour Bridge King room. These rooms are located on the top floors between 11 and 14, offering a heightened experience with added luxuries such as Nespresso machines and Dyson hairdryers. We believe this option will enhance your overall comfort and provide a serene environment, which is a great fit for light sleepers!However, we have taken note of your preference for a room on a higher floor, so please don't hesitate to contact us directly next time, and we will allocate you accordingly.Thank you for taking the time to share these comments with us, and we hope to welcome you back soon!

Dear Grace,Thank you for choosing to stay with us and for taking the time to share your feedback. We're pleased to hear that our hotel's proximity to North Sydney Station was convenient for you. However, we apologize for any inconvenience caused by the steep steps leading to the hotel entrance, especially considering your knee condition. Your comfort and safety are of utmost importance to us.We're glad to hear that our staff was able to assist you and that you enjoyed the upgrade to a view room. It's wonderful to know that you found the view to be a sight to behold. We're grateful for your understanding and patience, and we look forward to welcoming you back when you need to consult Royal North Shore Hospital at St. Leonards again.If there's anything specific we can do to enhance your future stays with us, please don't hesitate to let us know. We appreciate your feedback and value your loyalty.

Dear Helen,Thank you so much for your wonderful review! It's fantastic to hear that you enjoyed the awesome views of Sydney Harbour during your stay with us. We greatly appreciate your recognition of our dedicated staff.We absolutely agree that our location is perfect for exploring the city while enjoying the tranquility of our charming neighborhood next to Lavender Bay. Being right by the train station certainly adds to the convenience without compromising on peace and quiet.Thank you again for your kind words. We hope to have the pleasure of welcoming you back soon for another memorable stay!

Dear Lynda,Thank you so much for your continued loyalty to View Hotel and for taking the time to share your experience with us!We're thrilled to hear that View Hotel has become your go-to choice when visiting Sydney. It's wonderful to know that you appreciate our great location and find it convenient for all public transport options. And of course, we're delighted that you enjoy the stunning views that our hotel has to offer.We can't wait to welcome you back on your next visit to Sydney. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.

Dear Nicole, Thank you for sharing your feedback with us. We truly value your insights and apologize for the shortcomings you experienced during your recent stay. Your concerns regarding stained sheets, open milk, and the malfunctioning TV are certainly not indicative of our usual standards, and we're addressing these matters with our housekeeping and maintenance teams to ensure such lapses are rectified promptly.Additionally, we're sorry to hear about the difficulties you encountered when trying to reach our staff for assistance. Providing efficient and attentive service is a top priority for us, and we're reviewing our communication protocols to prevent such instances from occurring in the future.Regarding the matter of bottled water, we appreciate your understanding of our commitment to sustainability. While complimentary bottled water is no longer provided in our rooms to minimize environmental impact, we do offer it for purchase in the minibar, as outlined in our price list. The Australian Government has strict guidelines for water purity and testing, and we are fortunate in Sydney to enjoy 100% safe potable water. Each guest room is equipped with glassware, and tap water is available under request.We understand your disappointment and frustration, and we're truly sorry for the negative impression this experience has left you with. We assure you that we're taking proactive steps to address the issues raised to prevent recurrence and uphold the high standards we strive for.Should you reconsider staying with us again in the future, we would welcome the opportunity to restore your faith in our services and provide you with the exceptional experience you rightfully expect and deserve. Please don't hesitate to reach out to us directly if there's anything further we can assist you with or if you'd like to discuss your concerns in more detail.Thank you once again for bringing these matters to our attention. We appreciate your patronage and hope to have the chance to regain your trust in the future.

Dear Chris, Thank you for taking the time to rate your experience with us. We're delighted to see that you've awarded us a perfect score! Your satisfaction is our top priority, and we're thrilled to know that you had an excellent stay. If there's anything specific that you particularly enjoyed or if you have any suggestions for improvement, please feel free to share. We hope to have the pleasure of welcoming you back for another outstanding stay in the future!

Dear Imelda,Thank you for sharing your feedback with us. We're delighted you enjoyed your stay overall. We understand the importance of a clear view, and we apologize for any inconvenience caused by the window's condition. Please note that we've scheduled window cleaning for this week, completed on Thursday. We undertake these cleanings regularly, approximately 3-4 times a year, considering various factors. We appreciate your understanding and hope to welcome you back soon for an even more memorable experience.

Dear Janice,We are thrilled to hear that you enjoyed your stay at View Sydney and appreciated our unique location! We feel fortunate to be in close proximity to various transportation options, the beautiful Lavender Bay, and to still offer stunning views. Thank you for sharing your feedback. We hope to welcome you back soon!

Thank you, Deanna, for sharing your experience with us. We're thrilled to hear that you found the view from our hotel truly stunning!Regarding your concern about grabbing a coffee in the morning and the overpriced parking, we're happy to inform you that you can conveniently order a takeaway coffee from our breakfast service area and charge it back to your room. It's a simple and hassle-free option to enjoy your morning coffee.Additionally, we understand your concern about parking prices, especially in Sydney. We're pleased to offer secure undercover parking for 40 overnight, covering your entire stay from check-in to check-out. We believe this provides excellent value considering the convenience and security it offers.We hope these options enhance your future stays with us, and we look forward to welcoming you back soon!

Dear Dennie, We greatly appreciate your kind words regarding our outstanding staff and the convenience of our facilities' proximity to the train station. Providing exceptional service and convenience to our guests is our utmost priority, and we're delighted that you had a positive experience during your stay. We look forward to welcoming you back in the future!

Thank you, Sunil, for your 5-star review! We're delighted to hear that you found our hotel safe, clean, and conveniently located near the train station, with good views.Ensuring our guests' comfort and satisfaction is our top priority, and we're thrilled that you had a pleasant stay with us. We hope to have the pleasure of welcoming you back soon!

Dear Eva, thank you for your glowing review. We're thrilled to hear that you found our staff truly amazing! Providing exceptional service to our guests is at the core of what we do, and we're delighted that our team's efforts made a positive impression on you. We look forward to the opportunity to welcome you back for another memorable stay.

Dear Amanda,Thank you so much for your glowing review! We're thrilled to hear that you thoroughly enjoyed your stay with us at View Sydney. It's wonderful to know that you appreciated our exquisite views, comfortable beds, and beautiful suite room. Our team takes great pride in providing friendly and attentive service, so we're delighted to hear that you found our staff to be welcoming.We're also pleased that your check-in and check-out process was smooth and hassle-free. And we're thrilled that you enjoyed our delicious food and 5-star breakfast experience.Your satisfaction is our top priority, and we're so glad to hear that your experience was worth it. We can't wait to welcome you back for another fantastic stay!

Dear Brent,Thank you for taking the time to share your feedback with us. We truly appreciate your positive rating and are delighted to learn that your experience at View Sydney was enjoyable.If you have any specific comments or suggestions, you'd like to share to enhance your future visits, please feel free to reach out.We look forward to the pleasure of hosting you again and providing another wonderful experience.

Dear Keita,Thank you for sharing your experience with us – we love hearing from guests like you!Absolutely, Harbour Bridge rooms are the epitome of jaw-dropping views! And if you're all about that extra touch of luxury, let me introduce you to our Superior Harbour Bridge King rooms. Nestled on the upper floors between 11 and 14, these gems are equipped with Nespresso machines and Dyson hairdryers. It's those little details that really make your stay feel like a pampering escape.We're already looking forward to having you back for another unforgettable stay!

Dear Priti,Thank you for taking the time to share your feedback with us. We sincerely appreciate the opportunity to address your concerns and provide clarification regarding the deposit process.We are delighted to hear that you enjoyed the prime location of our hotel and the breathtaking views it offers of the Harbour Bridge. Providing our guests with convenience and picturesque surroundings is a top priority for us, and we are pleased that this aspect of your stay was enjoyable.However, we deeply regret that your overall experience fell short of expectations due to concerns about the condition of the hotel and maintenance standards. Please accept our sincerest apologies for any inconvenience or dissatisfaction caused during your stay. Rest assured, we take your feedback seriously and are fully committed to making improvements in these areas to ensure a more pleasant experience for all our guests.Regarding the authorization issue upon arrival, we appreciate your understanding and would like to offer further clarification. Upon checkout, authorizations are automatically released on our end. However, the timeline for the release of these authorizations may vary depending on your bank's processing times. Please note that this will not be reflected as a refund but rather as the disappearance of a pending transaction from your account.Your feedback is invaluable to us as it helps us to identify areas for improvement and enhance the overall guest experience. Rest assured that your comments have been shared with the relevant teams for further review and action.Once again, we sincerely apologize for any shortcomings during your stay and truly appreciate your patience and understanding. Should you have any further concerns or require assistance, please do not hesitate to contact us directly.

Dear Hui,Thank you for taking the time to share your feedback with us. We truly appreciate your positive rating and are delighted to learn that your experience at View Sydney was enjoyable.If you have any specific comments or suggestions, you'd like to share to enhance your future visits, please feel free to reach out.We look forward to the pleasure of hosting you again and providing another wonderful experience.

Dear Janet,Thank you for taking the time to share your feedback with us. We truly appreciate your positive rating and are delighted to learn that your experience at View Sydney was enjoyable.If you have any specific comments or suggestions, you'd like to share to enhance your future visits, please feel free to reach out.We look forward to the pleasure of hosting you again and providing another wonderful experience.

Dear Mona,Thank you so much for your kind words. I'm grateful I could be there for you during this unexpected situation. Who hasn't found themselves stranded longer than expected far away from home, right? But fortunately, it happened at View Sydney, where we take immense pride in caring for our guests like family!If life brings you back to Sydney in the future, know that you'll always have a home away from home with us. Please don't hesitate to reach out if there's anything else I can do to make your stay more enjoyable.

Dear Choi Ying,Thank you for sharing your experience with us. We're thrilled that you enjoyed our clean rooms, excellent views, and convenient location near the train station. Your compliments about our customer service mean a lot to us.Regarding the pillows, we do offer various options upon request to ensure your comfort. Additionally, we've noted your feedback about the exhaust fans in rooms, and our engineering team is working on a project to address this.We're delighted that you still recommend our hotel and look forward to welcoming you back on your next trip. If you need any further assistance, please don't hesitate to reach out. Cheers!

Dear Leeanne,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the tranquility and ease of access during your stay with us. It's wonderful to know that you appreciated the excellent views as well.Should you plan another visit, don't hesitate to reach out. We'd love to welcome you back for another peaceful and enjoyable stay.

Dear Louise,Thank you for taking the time to share your review with us. We're thrilled to hear that you had a wonderful stay at our hotel.We always recommend booking our Superior Harbour Bridge rooms for an elevated experience. Not only do these rooms come equipped with Nespresso and Dyson amenities, but they also guarantee a high-floor location, offering the best views of the Sydney Harbour Bridge.We look forward to welcoming you back for another memorable stay. If you have any questions or need assistance with your next reservation, please don't hesitate to reach out.

Dear Kam Fai,Thank you for taking the time to rate your recent stay with us. We truly appreciate your feedback.We're delighted to see that you had a positive experience overall. If you have any additional comments or suggestions for how we can further enhance our services, please don't hesitate to reach out. We always value the input of our guests as we continuously strive to improve.We look forward to welcoming you back for another enjoyable stay in the future!

Dear Danial, Thank you for taking the time to rate your recent stay with us. We truly appreciate your feedback.We're delighted to see that you had a positive experience overall. If you have any additional comments or suggestions for how we can further enhance our services, please don't hesitate to reach out. We always value the input of our guests as we continuously strive to improve.We look forward to welcoming you back for another enjoyable stay in the future!

Dear Jean,Thank you for taking the time to share your feedback with us. We sincerely apologize for any miscommunication regarding our laundry services. We understand your frustration, especially if our staff conveyed incorrect information. While we do not have laundry facilities on-site, we do offer a cleaning service through our off-site partners to accommodate our guests' needs. We apologize if this option was not adequately communicated to you during your visit.If there's anything else we can do to make amends for the inconvenience you experienced, please don't hesitate to reach out to us directly.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back for a more pleasant experience in the future.

Dear Jaron,Thank you for your fantastic review! We're thrilled to hear that you thoroughly enjoyed the breathtaking view from our harbor view rooms. As you mentioned, this experience is truly worth every penny!We strive to provide our guests with unforgettable moments, and we're delighted that we succeeded in creating a memorable experience for you. We look forward to welcoming you back for another amazing stay in the future!

Dear Dale,Thank you for sharing your feedback with us. We're pleased to know that you appreciated the stunning views and the friendly service provided by our staff.We understand that the potential noise from planes or trains may have been disruptive to your stay. While some guests find the urban ambiance charming, we recognize that it may not be suitable for everyone. We're continuously exploring ways to mitigate any disturbances and ensure a peaceful environment for all our guests.We apologize for the inconvenience caused by the cleanliness in the bathroom. Maintaining a high standard of cleanliness is paramount to us, and we will address this matter promptly with our housekeeping team to prevent any recurrence.Your feedback is invaluable to us, Dale, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

Dear Joseph,Thank you for your glowing review! We're thrilled to hear that you enjoyed your stay, from our amazing team to our mind-blowing views, and the delicious breakfast!Cheers for letting us know about your anniversary - we're thrilled we could add a little extra sparkle to your special day with that bottle of wine. We're already counting down the days until you come back! If you've got any other awesome plans in mind for your next visit, just give us a shout. We're all about making your stay as special as possible.

Dear Rochelle,Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel with its excellent views, and that you found our restaurant amazing. We can't wait to welcome you back for another fantastic stay. If there's anything special you'd like to experience on your next visit, just let us know. We're here to make your stay even more memorable!

Dear Sally,Thank you so much for taking the time to rate your recent stay with us at View Sydney. We're thrilled to see that you gave us a perfect 5 out of 5!We're delighted that we were able to provide you with such a fantastic experience. If there's anything specific you loved about your stay or any suggestions you have for improvement, please feel free to let us know.We truly appreciate your support and hope to welcome you back for another exceptional stay in the future!

Dear April,Thank you so much for sharing your experience with us! We're thrilled to hear that you found our location excellent and that you were able to explore the beautiful Sydney Harbor and Opera House with such ease.Enjoying a scenic ferry ride to the Opera House is a must and one of the perks of staying on this side of the bridge! We're all about making it convenient for our guests to experience the best that Sydney has to offer.Should you ever find yourself back in Sydney, we'd love to welcome you again for another unforgettable stay. Until then, safe travels and best wishes from all of us here at View Sydney!

Dear Leslie,I trust this message finds you well and still basking in the glow of your fabulous girls' trip to Sydney!We wanted to extend a heartfelt thank you for choosing to stay with us at View Sydney. It was an absolute pleasure hosting you and your group, and we're thrilled to have been part of your unforgettable Sydney experience.Our location it's nothing short of perfect indeed! Nestled in the heart of North Sydney, we're just steps away from the train station, Greenwood food court, and those cozy coffee shops with a serene atmosphere. Plus, our quick 10-minute train ride to Circular Quay makes exploring the city a breeze. We like to think of ourselves as the ultimate headquarters for Sydney adventures!Your feedback about our affordability compared to other accommodations warms our hearts. We strive to offer exceptional value without compromising on quality, ensuring you get the most out of your stay with us.We are thrilled to know our team helped ensure your stay exceeds expectations. Knowing that they contributed to making your stay special fills us with pride and gratitude.On the topic of comfort, we appreciate your feedback regarding the pillows. We're committed to providing a restful experience for all our guests, and we offer a variety of pillows upon request to cater to individual preferences. Rest assured, we'll certainly take your comments on board as we continue to enhance our offerings.We can't wait to welcome you back for another sensational stay with us. Rest assured, we'll be pulling out all the stops to ensure your next visit is even more memorable.Should you have any further feedback or inquiries, please don't hesitate to reach out directly. We're here to make every moment of your stay extraordinary!

Dear Tom,Thank you for the fantastic review!We're thrilled that you enjoyed our spot-on location, top-notch cleanliness, and our super-friendly staff. It's wonderful to hear that everything hit the mark for you!We appreciate your recommendation and can't wait to welcome you back soon for another fantastic stay!

Dear Laura, We apologise that you were not aware of the parking fee. This is advertised in our property description and is also sent out in pre-arrival information. Kind regards,Robert MineoReservations Manager

Dear Mel,Thank you for taking the time to share your feedback with us.We sincerely apologize for any inconvenience you experienced with our breakfast options for guests with dietary restrictions. We understand the importance of catering to all dietary needs, and we will certainly review our breakfast offerings to ensure a wider range of options that accommodate various requirements, including those who are celiac or gluten intolerant.Regarding the issue with the TVs, we apologize for any frustration caused. Our engineering team has resolved the unusual issue with the TV function to ensure a seamless viewing experience for our guests.While we currently don't have a pool on-site, Prue's Beach is just a short 10-minute walk away, offering a wonderful alternative for a relaxing swim. Additionally, the North Sydney Olympic Pool is expected to reopen soon this year after renovations, providing another great option for aquatic activities.We are pleased to hear that despite encountering some downsides, you will consider coming back. Your satisfaction is important to us, and we look forward to the opportunity to welcome you back for another enjoyable stay. If you have any further comments or suggestions, please don't hesitate to reach out to us directly.

Dear Dena, Thank you for sharing your feedback with us!We're delighted to hear that you found our location perfect! Whether it's a ferry ride, a bus journey, hopping on the train, or a leisurely walk across the bridge, you have a delightful array of choices for each day of your stay!We strive to provide our guests with a seamless experience, and we're thrilled that our location contributed to your overall enjoyment.Thank you for choosing to stay with us, and we look forward to welcoming you back for another great experience in the future!

Dear Jesse,Thank you for sharing your experience with us!We're thrilled to hear that you had a blast at View Sydney! That fantastic view of the harbour really is something special, isn't it? And having all those restaurants nearby and easy access to the harbour walk is just the cherry on top! Sounds like you made the most of your trip!We are indeed just a stone's throw away from the train and other public transportation. Who needs a car when you've got all that right at your doorstep? We're stoked that you were able to explore all the tourist hotspots without breaking a sweat.Thanks again for choosing View Sydney! We can't wait to welcome you back for more fun times!