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关于Casa Bella长住公寓酒店的点评

3 out of 5
Casa Bella长住公寓酒店
2850 Apalachee Pkwy, Tallahassee, FL

点评

5.8
10 分 - 超赞。46 条好评，共有 198 条点评" "
8 分 - 还可以。26 条好评，共有 198 条点评" "
6 分 - 一般。34 条好评，共有 198 条点评" "
4 分 - 很差。31 条好评，共有 198 条点评" "
2 分 - 糟糕。61 条好评，共有 198 条点评" "

5.4/10

清洁度

6.6/10

员工和服务

6.0/10

服务设施

5.4/10

住宿条件和设施

6.2/10

环保

点评

6/10 一般

Ramona

满意：服务设施，员工和服务
不满意：住宿条件和设施，清洁度
En la parte atrás no hay luz es una tiniebla no puede salir al pasillo ni al carro
2024 年 4 月入住 2 晚
General Manager 于 2024年04月16日 的回复
Dear Ramona,Thank you for your feedback. Ensuring our guests' safety and comfort is our top priority, and we are concerned about your observation regarding the lack of lighting. Rest assured, we'll address this issue promptly to enhance your experience. We look forward to your next visit, aiming to provide an even brighter and more enjoyable stay.SignedRapunzel McClinton,General Manager

2/10 糟糕

Sarah

不满意：清洁度、员工和服务、住宿条件和设施
There was no shower curtain in the bathroom, there’s spider webs on the inside of the window, the A/C unit is clogged and dirty. They also advertised pictures with food warmers for breakfast but they don’t serve any.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月15日 的回复
Dear Sarah,Thank you for taking a moment to leave a review. We regret to learn that your recent experience fell short of expectations. Your feedback will be shared with our team to ensure our high standards of cleanliness are being met and to seize any opportunity to improve. It was a pleasure having you here, and we hope you will give us another chance to deliver a seamless stay worthy of a perfect rating.SignedRapunzel McClinton,General Manager

6/10 一般

Norman

商务旅客
满意：员工和服务，清洁度
Not much of a stay but Ok.
2024 年 4 月入住 1 晚
General Manager 于 2024年04月11日 的回复
Dear Norman,Thank you for your recent stay and for taking the time to share your comments. While we're glad you had an enjoyable experience, we're disappointed to hear we may have fallen short of meeting all of your expectations. Our front desk team is always available and happy to help with any concerns that may arise during your time with us and to ensure you have a comfortable stay. We're grateful for your comments, and we hope to have the opportunity to impress you the next time you're in the area.SignedRapunzel McClinton,General Manager

2/10 糟糕

Alfredo

不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nothing to like about this hotel. It was filthy, there were roaches, and their key system was faulty. I actually came 11:45 pm back ; key didn’t work . Called and bang on door for about an hour; no response till police came and nothing could be done. Had to get another room during FATHER’s weekend for my daughters !!!. No rooms anywhere but one finally got at 2:00 am!!!. Cost me $475 plus tax!. Manager was suppose to call me and did not and Expedia informed me that they would not warrant a refund or any consideration for that nightmare weekend at that awful place !!!
2024 年 3 月入住 2 晚

2/10 糟糕

gerson

不满意：清洁度、员工和服务、住宿条件和设施
No good at all. Place really unhealthy. Dirt. Bedbugs. Bad smell Never go back again.
2024 年 3 月入住 2 晚

6/10 一般

Karen

2024 年 3 月入住 1 晚

10/10 超赞

Wilberg

2024 年 2 月入住 1 晚

8/10 还可以

Chris

满意：清洁度、员工和服务、住宿条件和设施
This was a very lovely hotel and staff very friendly. I would recommend this place
2024 年 2 月入住 1 晚
Darla 于 2024年02月13日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

6/10 一般

Charles

商务旅客
2024 年 1 月入住 3 晚
Darla 于 2024年01月30日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

10/10 超赞

Angel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Wonderful
Great hotel great staff
2024 年 1 月入住 3 晚
Darla 于 2024年01月28日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

4/10 很差

thu

满意：员工和服务
不满意：住宿条件和设施，清洁度
Mixed Review
When we arrived they told us they had no more rooms available. There was no phone call or email to address the concern until we arrived very late after a day of driving. They were nice enough to give us an option to stay in room without hot water or a room without key entry. We took the latter. The room was kind of dirty and only had one towel for us to share. We were still glad to have a place to stay but nothing was offered in compensation, even after reaching out the next day.
2024 年 1 月入住 1 晚
Darla 于 2024年01月26日 的回复
Thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

10/10 超赞

Angel

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
Excellent stay great staff
2024 年 1 月入住 2 晚
Darla 于 2024年01月26日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon!

2/10 糟糕

Preston

2024 年 1 月入住 2 晚
Darla 于 2024年01月23日 的回复
Preston, thank you for your feedback. We're so sorry to hear that your stay didn't quite live up to your expectations. We hope to have the chance to welcome you back and make a better impression soon.

6/10 一般

pablo alcides

商务旅客
满意：员工和服务
不满意：住宿条件和设施
2024 年 1 月入住 2 晚
Darla 于 2024年01月18日 的回复
Thank you for your kind review! Please be sure to stay with us again in the future!

8/10 还可以

Angela Rose，PENSACOLA

团体旅客
满意：服务设施
For what we paid, it was completely worth it, the staff were extremely friendly and very sweet. It was a convenient location and the property was maintained. Our individual room was safe, and the towels were very soft and fluffy. I would definitely stay there again, when looking for an affordable Weekend getaway
2024 年 1 月入住 2 晚
Darla 于 2024年01月10日 的回复
Thank you for your kind review! Please be sure to stay with us again in the future!

10/10 超赞

Craig

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Darla 于 2024年01月3日 的回复
Thank you for your kind review! Please be sure to stay with us again in the future!

2/10 糟糕

John

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worst hotel I ever stayed
I paid for two rooms but reservation was made for one room. The mattress is dirty and hard. The shower tub doesn’t drain
2023 年 12 月入住 1 晚
Darla 于 2024年01月31日 的回复
Thank you for taking the time to write your comments on your recent stay at the Casa Bella Inn and Suites. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 很差

Kenetra

与家人出行
满意：员工和服务
不满意：客房舒适度，清洁度
This hotel do not tell u in advance that they require a security deposit at check in, u have to request wash towels, no hair dryer in room or coffee pot….
2023 年 12 月入住 3 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 糟糕

Sheri

不满意：清洁度、住宿条件和设施、客房舒适度
Room was filthy
Key didn’t work so went back to office and 2nd key didn’t work so I asked for a different room and it was disgusting, visibly filthy floor and dust everywhere. Could see footprints on the tile floor. Also the smoke detector was beeping. Went back to front office and asked for another room this one was filthy too. The smoke detector wasn’t beeping because someone took it off the wall. Even had visible dried dirt, sticks and pine needles on the bathroom countertop and night stand was gross too. At this point an hour had gone by since we checked in and we just excepted another room change would not improve the conditions. I highly recommend never staying here especially if you have kids, it was just my husband and I. I seriously want a refund, I have seen nicer conditions in a campground shower house than the conditions of the rooms we saw. The ice machine and vending machine were not in operation. The elevator entrance was very dark at night. The one positive was they had an elevator since we were on the 3rd floor.
2023 年 12 月入住 1 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 糟糕

真实旅客

团体旅客
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Go to another hotel
Rude staff, hotel smelled. I left and stayed elsewhere
2023 年 12 月入住 1 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 还可以

Antonio

与家人出行
满意：员工和服务
Good location. Good hot breakfast.
2023 年 12 月入住 2 晚
Darla 于 2024年01月3日 的回复
Thank you for your review. Please be sure to stay with us again in the future!

6/10 一般

Sporty

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 糟糕

Satonja

2023 年 12 月入住 2 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

4/10 很差

Therese

2023 年 12 月入住 2 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

6/10 一般

真实旅客

与家人出行
不满意：清洁度
A Fair Stay but not the Greatest
The room had decent beds & floors but the tub, toilet, & sink was not clean. The floor in the bathroom was not clean either. There weren't any rags.
2023 年 12 月入住 1 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

8/10 还可以

Wilfredo

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 2 晚
Darla 于 2024年01月3日 的回复
Thank you for your review. Please be sure to stay with us again in the future!

10/10 超赞

Manish

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Good for price.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

10/10 超赞

Stephanie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 糟糕

Marilizzie

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty room
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

Gary

与家人出行
不满意：清洁度、服务设施、住宿条件和设施
It was not somewhere we would recommend. ever.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 很差

Todd

与家人出行
满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Dirty
Dirty and gross in every aspect.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 很差

Beth

商务旅客
满意：清洁度
不满意：住宿条件和设施，员工和服务
We arrived at 11:00 at night only to be told that there was no room for us. We were sent 20 minutes out of the way to stay at a sister hotel, Seven Hills Suites. The room was clean and the bed slept fine. Upon waking the in the morning the shower only had hot scalding water so we were unable to shower before heading out for work. We were not offered an apology let alone a discount. An apology would have been nice and a discount would have been even nicer.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 一般

Darsha

商务旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
My linens smelled of cigarette smoke and I was afraid to walk on the floor without shoes. I reserved a king/ business room but was downgraded because none were available.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

Tracy

满意：员工和服务
不满意：清洁度、住宿条件和设施、客房舒适度
Not clean! Pay to stay elsewhere!
The lady at the front desk was very nice. The room was not clean. There were shoe prints in the dirt on the bathroom floor. I don’t think the room has ever been mopped. I threw water on the floor and used a towel to just get the top layer of grime off. The AC unit was gross with things in the grates. The walls are super thin. We were limited with choices in hotels as we booked late. Definitely will not stay here again!
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 很差

Stacey

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
There’s nothing I can add to what others have said. There was mold on our ceiling, hair in the bathroom, and someone else’s toothpaste in my sink. Like my husband said “it served its purpose and we didn’t pay double for an adequate hotel!!!!
2023 年 11 月入住 2 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 超赞

Steve

2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 糟糕

Piper

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Not even worth the cheap price. We booked a king but were put in two doubles. The room was disgusting, dirty floor, sink had hair and toothpaste left in it, melted ice cream in the mini fridge. We went back to the front and told them about the condition and somehow they had a king room for us. We took the king but it was dirty too. YWe found chip crumbs beside the bed, dust in every corner, spider webs along baseboards. Worst stay we’ve probably ever had.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

Michael，tampa

2023 年 11 月入住 2 晚
Darla 于 2024年01月3日 的回复
I apologize for your experience, I will share your feedback with our staff so that we can improve in the future. Thank you for the review.

2/10 糟糕

Richard

不满意：清洁度
Give this Place a Pass
The room was not cleaned when I checked in. There was dirt on the counters and floors. There was a used bar of soap in the shower from the previous guest. The TV remote was sticky (yuck). I put a request on the door for maid service, but no one came. Breakfast was OK, waffles, eggs, bacon, etc. The front desk was friendly and helpful, and the maids gave me extra soap and shampoo on request, just never made it to the room for actual cleaning before or during my stay.
2023 年 11 月入住 4 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

Corey

团体旅客
不满意：员工和服务
They did not let me check in early and then they overbooked and didn’t let me stay in my room.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

Perry

团体旅客
不满意：员工和服务，清洁度
In all my years of traveling to Tallahassee for FSU football I've never had the experience of checking into a hotel where the front desk worker tells me my room won't be available until 3PM. I was able to get a room at 2PM and upon receiving my room keys the door wouldn't open after two attempts to recode the key. I told workers I had to leave for the game and would return to get my keys. The keys were ready and the lock was changed and fixed. I went out for dinner and drinks and returned to the hotel lobby to find no front desk worker. A guest told me he observed her grab her backpack and leave for the evening. I waited for approximately 15 minutes to hopefully get a towels and wash rags with no success. I wake up the next morning and return to the front desk to ask her for towels and rags. She informed me there were no towels and provided me with a damp rag. There were coffee packs in the room with no coffee maker. I've never left a hotel without leaving a generous gratuity for the house cleaning personnel. Today I left no gratuity. I want a refund for the terrible service as well as the poor condition of this hotel.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

Michael

与家人出行
不满意：员工和服务，清洁度
I wasn’t able to check in when I arrived at the hotel. And had to sleep in my car with my family because I couldn’t get in my room until the next morning. and then my room was still not ready for me so I had to wait until 3 pm to get in my room. No towels to shower. poor communication and service will not be recommending this place to anyone. Also I contacted hotel.com for a refund for not being able to check in on the first day.
2023 年 11 月入住 2 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 很差

Sally

与家人出行
不满意：清洁度、住宿条件和设施、客房舒适度
Rooms not clean and old
This place was very disappointing. Only two bath towels. No hand towels. Floor was completely dirty. No hairdryer will not stay here again.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 很差

Edward

满意：员工和服务
不满意：住宿条件和设施
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

2/10 糟糕

md S

与家人出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Dirty. Stain in the bed sheet. Bad smelling. Stay in this hotel if you like to have a sleepless night.
2023 年 11 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

4/10 很差

Sharon

与配偶出行, 商务旅客
满意：住宿条件和设施，员工和服务
不满意：清洁度
Price was very reasonable. However the room was not cleaned properly. The trash can hadn't been emptied. Something had been spilled on the cabinet and not wiped up. The floor hadn't been swept or mopped.
2023 年 10 月入住 1 晚
dm 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

6/10 一般

Gloria J.，Palmetto

与家人出行
满意：员工和服务
不满意：清洁度
Older property. Comfortable room. Not clean.
2023 年 10 月入住 2 晚
dm 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

8/10 还可以

Janice

满意：清洁度、员工和服务、住宿条件和设施
2023 年 10 月入住 3 晚
DM 于 2023年11月29日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack

2/10 糟糕

Brendan

商务旅客
不满意：员工和服务
2023 年 10 月入住 1 晚
DM 于 2023年11月29日 的回复
Sorry to hear you had an issue during your stay. I will address this with the staff at Casa Bella. Please provide us another opportunity to serve you better. Kind Regards, Darla Mack

10/10 超赞

Sandy

2023 年 10 月入住 1 晚
DM 于 2023年11月29日 的回复
Thank you for the rating. We are pleased you enjoyed your visit at Casa Bella. Would love to see you again soon! Kind Regards, Darla Mack