The hotel was fine but the booking that was advertised and purchased was not what the hotel provided. The hotel personnel tried to accommodate the issues the third party booking advertised..
Reggie
2024 年 3 月入住 2 晚
10/10 超赞
Pamela
2024年03月15日
满意:清洁度、员工和服务、住宿条件和设施
Pamela
2024 年 3 月入住 1 晚
6/10 一般
Tony,De Pere
与家人出行, 带宠物出行
2024年03月3日
满意:服务设施,员工和服务
I am a hhonors club member. I had spaced on registering as such. I am usually quite pleased with Hilton properties. Perhaps I am used to staying in their Club level rooms? We had a pet with us. The pet fee was $50. Twice what we paid at a different chain the nite before. The room had a strong smell of whatever cleaning agent they used. Our pet sleeps in a portable kennel. I assume they needed to clean the room for some issue. The plumbing fixtures were loose in the shower and the tub did not drain at a rate fast enough to keep up with the water from shower. They need to flip their mattresses in the room. The elevator door closes very quickly and hit my wife as she was entering. Quick so ok once you know what to expect. The hardest part of the stay was the fire alarm in the wee hours that startled us awake. The good side is it is amazingly effective for waking you up. Bad side is it is difficult to sleep when your heart is racing. It was a false alarm caused by an automatic environment monitor. I assume it has been rectified. This stay just wasn’t up to the standards I would expect from Hilton or Hampton. I have stayed with their brands many times and see this asa one off bad experience. I would stay there again as the other things I saw made me think what we were experiencing was unusual. The staff were great ,friendly ,pleasant,helpful even in the middle of the night. The morning coffee and breakfast area was well done. The grounds.lobby and parking were very good.
Tony
2024 年 3 月入住 1 晚
4/10 很差
sherry
2024年02月28日
不满意:员工和服务
I have never given a poor review of any hotel. This one is old, dirty, needs new beds, had no WiFi, noisy, we could hear people talking outside, and had to wait forever for the water to get hot in the morning.
This place is extremely over priced.