8/10 不錯
YIP (Te Anau)
2020年2月3日
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was our family holiday to travel around New Zealand from overseas. We booked two bedrooms in Marakura Deluxe Motel, Te Anau for 1 night so as to take Milford Sound cruise next day. It was a nice spacious ground floor 2 bed room with beautiful lake view, the kitchen is fully equipped, the parking space is just next to the building. However, after we Checked-out, we received an email telling us the bucket inside the rubbish bin was missing, asked us where the bucket was. Otherwise, the hotel would charge us for rubbish bin. We felt upset and surprised for receiving this email from hotel, as we kept the room tidy and threw the rubbish away, there’s only a plastic rubbish bag inside bucket originally, so there’s no bin inside the bucket at all , we also felt strange when threw rubbish away upon check-out in the morning, there’s only rubbish bag inside of the bucket, we thought it was their hotel rubbish bin style. We didn’t expect the hotel would ask us where the bin inside the bucket was. It’s no use for us to keep or take the bin away. We were on the way to travel around New Zealand so we have no time to argue about this matter, anyway, the motel should not charge the guest for this case. Please investigate.
YIP
於 2019 年 11 月住了 2 晚