Hi there Cerys,We'd like to say thanks for taking some time to share your feedback.It's fantastic to hear that the pool was a hit for the kids and that the animation team kept everyone entertained - that's always our goal! I'm sorry to hear that some aspects didn't quite meet your expectations. We're always working on refreshing our spaces and keeping them up to date. Your feedback on the room furniture is valuable and will be considered as we continue to improve.We hope you'll pop by and stay with us another time.Take care,Palm Beach Tenerife

Hi there Marta,We'd like to say thanks for taking some time to share your feedback.We're stoked to hear you loved our prime spot, stellar team, and bang-up breakfast spread. Our location is indeed a hit with guests who love being close to Playa de Troya and all the action in Playa de las Américas. As for that pesky damp smell you mentioned, we're on it like white on rice! While our sunny Tenerife climate usually keeps things fresh as a daisy, sometimes the humidity sneaks in. Rest assured, we're always chasing down these little quirks to ensure our guests have a comfortable stay.Come back soon!Take care,Palm Beach Tenerife

Hello John! Thank you for this great review.It's fantastic to hear you enjoyed the breakfast and had a great long weekend with us! We're thrilled our room cleanliness and amenities made such a positive impact on your experience. Our team takes great pride in maintaining our hotel to the highest standard and ensuring our guests have everything they need for a comfortable stay.Thanks again; we look forward to welcoming you back soon.Take care,Palm Beach Tenerife

Hi there Asta! Thanks for the review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello Debbie, Your positive review really made our day We appreciate it!It's wonderful to hear that you enjoyed the spaciousness and cleanliness of your apartment, as well as the convenience of your ground floor patio. We're thrilled that our prime location added to the success of your stay.It's guests like you that make our day, and we're so grateful for your high marks on room amenities and overall hotel condition. We aim to provide a top-notch experience for all our guests, and it's rewarding to know when we've hit the mark.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello Michelle! Thanks for your feedback.It's fantastic to hear that you enjoyed the great weather during your stay! Our location right in front of Playa de Troya certainly makes it perfect for soaking up the sun. Regarding the noise from local entertainment, our vibrant location does come with a lively atmosphere, especially in the evenings. However, we're always looking for ways to ensure our guests have a restful night's sleep and will take your feedback into consideration. The safety and comfort of our guests are top priorities, and we're sorry to hear about your experience with your valuables. While we do provide secure luggage storage, we understand the importance of feeling completely at ease with personal belongings, and we'll be reassessing our procedures to improve our service.Come back soon!Take care,Palm Beach Tenerife

Dear Michael,Thanks for this awesome review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay is just around the corner.See you soon,Palm Beach Tenerife

¡Buenos días!Nos sentimos muy contentos de comprobar a través de tus comentarios que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.Gracias por tu confianza y esperamos verte pronto de regreso. ¡Hasta la próxima!Palm Beach Tenerife

Hi June,Thank you for taking the time to share your experience with us.We're thrilled to hear you enjoyed the omelette and the variety of our breakfast options! Our team strives to provide a delightful dining experience with a wide selection to suit all tastes. However, it's a pity our orange juice and coffee didn't meet your expectations. Your feedback is valuable and we’ll look into it. Regarding the check-in process, we aim to have rooms impeccably ready by 4 pm to ensure a smooth and comfortable start to your stay. We're sorry to hear that the noise was a bit much for you; our bustling location does come with a vibrant atmosphere. For future visits, let us know and we'll do our best to accommodate a room that suits your preferences for quiet. And yes, while we do charge for pool towels to maintain quality service, we hope the convenience added value to your time spent under the sun.We'd love to welcome you back for another stay, hopefully hitting all the right notes next time.Cheers!Palm Beach Tenerife

Hello Matthew! A million thanks for your thoughtful review.It's great to hear that our location was perfect for you and that our breakfast spread hit the spot. We're thrilled you found the pool area to your liking with plenty of sun beds for that all-important relaxation. While our rooms have a certain timeless charm, we're glad you appreciated their cleanliness. Rest assured, we're all about maintaining a spotless environment for our guests.We can't wait to welcome you back for another stay; maybe you'll even have time to explore more of the amenities we offer!Thanks again!Until next time,Palm Beach Tenerife

Hi Deborah! We're so grateful you took the time to share your thoughts with us.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.It would be great to welcome you back for an even better stay.All the best,Palm Beach Tenerife

Dear Patrick,Thank you for such a positive review.Thank you for letting us know that everything met your expectations; we appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.Thanks again.Take care,Palm Beach Tenerife

Hi there Claire,We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We're thrilled to hear that you found the apartment clean and suitable for you and your little one. Safety is a top priority, especially with adventurous toddlers around, so we'll definitely keep an eye on those balcony locks to ensure they're always up to standard. We apologize for the inconvenience with the toddler pool being closed during your stay; sometimes maintenance is necessary to keep everything in tip-top shape for our little swimmers. Rest assured, we always aim to minimize any disruption to our guests' enjoyment.We hope to see you again in the near future.Take care,Palm Beach Tenerife

Hello Jane! Thanks for your feedback.It's fantastic to hear that our location was just right for what you needed - being near Playa de Troya and all the excitement around Playa de las Américas is something we're really proud of! On the other hand, we're sorry to hear your thoughts on a renovation. While we always strive to maintain our hotel's condition to high standards, as noted in our last refresh in 2020, we realize that there's always room for improvement and your feedback is valuable to us.Thanks again!Until next time,Palm Beach Tenerife

Hello, Rodney!We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to see you again for an even better experience. Cheers,Palm Beach Tenerife

Hello, Rodney! A million thanks for your thoughtful review.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to welcome you back for another visit. See you soon,Palm Beach Tenerife

Hello Andrew, Unfortunately, it seems that we did not meet your expectations during your stay with us. We would certainly like to know more about where we fell short. Please do not hesitate to contact us if you have any suggestions on what we could do better next time.We hope to have you back for a much-improved stay. All the best,Palm Beach Tenerife

Hello Adrian,Thanks a lot for the time you've taken to share your feedback.Thank you for bringing your concerns to our attention. We appreciate your feedback and sincerely apologize for any inconvenience you experienced during your stay.We understand that you waited until the second day to raise the issue, and we regret any discomfort you may have felt. We took your complaint seriously and promptly inspected the room.Upon inspection, we recommended opening the windows to ventilate the room, as it had been closed for 24 hours. We understand your reluctance due to outside noise. To ensure your comfort, we arranged for a room change.We apologize for any inconvenience this may have caused and appreciate your understanding. Our goal is to provide a pleasant stay for all our guests, and we hope the new room met your expectations.We hope to have you back for a much-improved stay. All the best for 2024,Palm Beach Tenerife

Hi Pearl,Thanks for taking a minute to rate us.Unfortunately, it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We would love the opportunity to provide a better stay in the future.Take care,Palm Beach Tenerife

Hi there Melissa! It’s great to receive such positive feedback Thanks for taking the time to share.We're absolutely thrilled to hear that you found our room cleanliness and hotel condition to be top-notch, and that our room amenities met your expectations. It's great that our efforts to provide a comfortable and enjoyable stay are being noticed. Our team is always working hard to make sure everything is spotless and up to date for our guests.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

Hola Alexa,Nos alegra que te hayas sentido a gusto en nuestras instalaciones.Esperamos que vuelvas a visitarnos en un futuro cercano. ¡Hasta pronto!Palm Beach Tenerife

Hoi Gerardus,We vinden het fijn om te horen dat je eerder een goed verblijf bij ons hebt gehad. Jammer dat je deze keer niet dezelfde positieve ervaring had en dat de kamer niet voldeed aan je verwachtingen van een zonnig balkon en rust. We weten dat de levendige omgeving soms voor geluidsoverlast kan zorgen, vooral dicht bij de boulevard. Ons team doet altijd zijn best om kamers toe te wijzen die aansluiten bij de wensen van onze gasten, en het spijt ons dat we deze keer niet aan je specifieke verzoeken konden voldoen. We waarderen je feedback en nemen deze mee om onze service te blijven verbeteren.Tot de volgende! Palm Beach Tenerife

Hi there Zinaida! Your kind words are music to our ears. Thanks for the review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.See you again soon.Take care,Palm Beach Tenerife

Hi there Maja! It’s great to receive such positive feedback. Thanks for taking the time to share.It's fantastic to hear you found our location right in the heart of everything - perfect for exploring or just soaking up the beach vibes! We're also thrilled that you loved the amenities we offer in our rooms. Our team works hard to ensure guests have everything they need, from the ceramic hob in the kitchenette to the convenient socket near the bed for all your charging needs.We'd love to welcome you back for another great stay!Cheers,Palm Beach Tenerife

¡Hola! Nos sentimos muy contentos de comprobar a través de tu reseña que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.¡Esperamos verte pronto! Palm Beach Tenerife

Hey, Stephen! A million thanks for your thoughtful review.It's fantastic to hear that our selection of TV channels kept you entertained and that the kitchenette in your apartment had everything you needed. We're also thrilled that our location struck the perfect balance for you - close enough to the excitement but far enough for some peace! And while you didn't dive into the pool action this time, it's great to know it's a hit with our guests, especially the water aerobics.Thanks again!Until next time,Palm Beach Tenerife

Dear Aleksander,Thank you very much for this kind review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We look forward to welcoming you again.Best regards,Palm Beach Tenerife

Hi there, Alketa, We're really disappointed to hear that we didn't meet your expectations.Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We all hope to see you again for an improved stay.Until next time,Palm Beach Tenerife

¡Hola! Gracias por compartir tu experiencia con nosotros.Lamentamos sinceramente el inconveniente que has tenido con la reserva de la habitación a través de Expedia. Aunque en nuestro sistema no figuraba la solicitud de dos camas individuales, siempre nos esforzamos por cumplir con las preferencias de nuestros huéspedes y solucionar cualquier malentendido lo más rápido posible.Esperamos tener la oportunidad de darte la bienvenida nuevamente para ofrecerte una experiencia aún mejor. ¡Hasta pronto!Palm Beach Tenerife

Dear Keith,Please accept our sincere thanks for this kind feedback.We are satisfied to know that our location was suitable for your needs and that you appreciated the high-quality service our team members delivered.We really hope to see you again soon!Take care,Palm Beach Tenerife

Gentile ospite,Grazie per la tua recensione.Siamo felicissimi di sapere che il tuo soggiorno è stato all'altezza delle aspettative e che stai considerando di tornare a trovarci. È sempre il nostro obiettivo principale assicurare che i nostri ospiti abbiano un'esperienza memorabile grazie ai servizi che offriamo, dalla posizione ideale vicino alla Playa de Troya alla varietà delle nostre sistemazioni e ristorazione.Sarà un piacere per noi poterti accogliere di nuovo al Palm Beach Tenerife. Speriamo di rivederti presto!Palm Beach Tenerife

Hi Carla,Thank you for taking the time to share your thoughts about your stay with us.We are sorry to hear that your stay was not to your satisfaction. Our staff are usually known for their friendliness, can you tell us exactly what happened so that we can investigate further? Unfortunately we have no report of anyone the issues you raise but will review your feedback with our team to ensure they are dealt with.Best regards and happy travels, we hope to see you again soon.Season's Greetings!Palm Beach Tenerife

Hi John,A big thank you for your review. We truly appreciate it!We're thrilled to hear you enjoyed our prime location, with easy access to the local shops, vibrant bars, and the beautiful beach. It's great to know that you found your room to be clean and well-maintained. Our team is continuously working on updates to enhance our guest experience, and we appreciate your feedback as it helps us identify areas for improvement.We hope to welcome you back.Best wishes,Palm Beach Tenerife

Hi there Angela! We're over the moon with your brilliant review. Thanks for your kind words.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be great to welcome you back.All the best,Palm Beach Tenerife

Hi there,Thanks for this great rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.Come back soon!All the best,Palm Beach Tenerife

Hello Donald! Thanks for your feedback - we're all ears here We're thrilled to hear you enjoyed the comfort of our beds and the lovely sea view from your balcony – it's one of the perks of our prime location by Playa de Troya! We appreciate your candid feedback regarding the living room and bathroom. Our team is constantly working on updates to enhance our guest experience, and your input is invaluable in this process. While some areas are showing their age, we're committed to maintaining the cheerful and attractive style of our accommodations.Thanks again!Until next time,

Dear Ryan,Thank you for this great review.We are glad that our location was ideal for your needs and to know that we helped start your day off on the right foot with our tasty breakfast buffet.We would love to welcome you back on many more occasions. Best wishes,Palm Beach Tenerife

Hi Krystian,Thanks for taking the time to share your thoughts with us.We're sorry to hear that the variety of food didn't quite hit the mark for you. We pride ourselves on offering a wide selection of dishes to cater to different tastes, and we'll definitely take your feedback into consideration as we continually work to improve our dining options.We hope to welcome you back for an even better experience next time, Cheers,Palm Beach Tenerife

Hello, Steven! A million thanks for your thoughtful review We're thrilled to hear that you enjoyed our fantastic location and found our staff to be super friendly. We always strive to provide the best service possible to our guests.We appreciate your feedback regarding the hotel being slightly dated. We're continuously working on improvements and have undergone renovations in 2020. We hope that you'll consider staying with us again in the future to see the updates we've made.We hope to see you again for an even better experience. Cheers,Palm Beach Tenerife

Hi there Caroline,We'd like to say thanks for taking some time to share your feedback.We're thrilled to hear that you enjoyed our prime location, spacious apartment, and stunning sea view. Our staff truly appreciates your kind words! We acknowledge that there's always room for improvement, and we're working on updating our facilities. As for the hot tubs, we'll make sure to address the cleanliness issue with our maintenance team. We're glad that you found our pool area and amenities to be satisfactory overall.Thanks again!Until next time,Palm Beach Tenerife

Hei LauraKiitos palautteestasi ja mukava kuulla,että nautit hotellimme sijainnista ja ystävällisestä henkilökunnasta.Pahoittelemme, että huoneemme ja kylpyhuone eivät täyttäneet odotuksiasi. Huomioimme palautteesi ja pyrimme jatkuvasti parantamaan tilojemme kuntoa ja viihtyisyyttä. On hienoa kuulla, että pidit aamupalabuffetistamme ja allasalueen ohjelmasta!Toivomme, että tulet vieraaksemme uudelleen tulevaisuudessa. Mukavaa päivänjatkoa!Terveisin,Palm Beach Tenerife

Grüß dich Mauro,vielen Dank für deine Bewertung! Es freut uns, dass dir die traumhafte Meersicht und die Nähe zu Einkaufsmöglichkeiten gefallen haben.Wir bedauern jedoch, dass du mit der Reinigung und der Einrichtung nicht zufrieden warst. Wir nehmen dein Feedback ernst und werden es an unser Team weitergeben, um unsere Dienstleistungen zu verbessern. Wir hoffen, dass wir bei deinem nächsten Besuch eine noch bessere Erfahrung bieten können.Wir wünschen dir noch einen schönen Tag!

Hola Koniba, Sentimos si tu estancia en nuestras instalaciones no fue del todo satisfactoria. No obstante, nos habría gustado saber qué aspectos no estuvieron a la altura de tus expectativas para saber cómo mejorar nuestros servicios. Las opiniones de los huéspedes son de suma importancia para nosotros en tanto que nos ayudan a prosperar.Nos gustará volver a verte si regresas a Playa de las Américas. ¡Hasta pronto!Palm Beach Tenerife

Hei Torbjørn! Takk for at du rangerte din opplevelse hos oss. Vi jobber kontinuerlig med å forbedre våre tjenester og fasiliteter for å sikre at våre gjester får en hyggelig opplevelse. Vi beklager hvis noen aspekter ved oppholdet ikke møtte dine forventninger. Vi tar dine kommentarer på alvor og vil bruke dem til å forbedre oss ytterligere.Vi taker for din tilbakemelding, og håper å se deg snart igjen.Palm Beach Tenerife

Hi there Hoi! Your kind words are music to our ears Thanks for the review.We are pleased you had a pleasant experience with us and that you enjoyed our pool facilities.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello! A million thanks for your thoughtful review We're glad to hear that you enjoyed our pool area and found our staff to be friendly. Your kind words are truly appreciated!We do apologize if the room didn't meet your expectations. We're constantly working on improving our facilities, and your feedback helps us in that process. We hope that during your next visit, you'll notice the improvements we've made.We all hope to see you again for an improved stay.Until next time,Palm Beach Tenerife

Ciao Marina!È un piacere leggere le tue parole. Dal rating elevato che hai assegnato alla nostra struttura, riteniamo che la tua permanenza sia stata positiva da ogni punto di vista. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e la tua valutazione ci incoraggia a proseguire su questa strada.Speriamo di poterti accogliere di nuovo molto presto al Palm Beach Tenerife. Palm Beach Tenerife

Hola Hugo, ¡qué alegría leer tu opinión! Gracias por tomarte el tiempo de escribirnos.Nos alegra saber que disfrutaste de nuestras instalaciones y que encontraste nuestras habitaciones limpias y cómodas. Estamos orgullosos de nuestra ubicación frente a la Playa de Troya y nos complace que hayas podido aprovecharla al máximo.Te esperamos con ilusión en tu próxima visita a Palm Beach Tenerife. ¡Hasta pronto! Palm Beach Tenerife

Hi there Danny, We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We are sorry that we did not meet the high standards expected of us on this visit. Please don't hesitate to let us know at the time so that we may take action. We're keeping our fingers crossed for another chance to have you stay with us in the future.All the best,Palm Beach Tenerife