Chippenham The Brook Hotels

"On arrival I was greeted by an unmanned reception, no staff to be found anywhere. Telephoning revealed the reception phone was on mute, which also explains why I couldn’t get any answer in the days leading up to my stay to confirm a dinner reservation. Nobody at the bar either, eventually I wondered into the kitchen and asked the chef to find someone to check me in. The menu is very limited on choice and is no better than any other gastro pub in the area. The drinks prices, when you finally get served, are some what disproportionately expensive given the service. £10 for half a pint of canned lager. The room we had was a bath only…no shower, no tea or coffee in the room, no television either. Nor is there a phone / room service (not that it would be answered!) the garden / terrace was closed (looks permanently decommissioned / abandoned). Style over substance. The woeful service quickly diminishes any novelty value the decor should provide. I wouldn’t bother with it again."

"Everything was perfect, beautiful comfortable room, delicious breakfast in bed included. Had dinner in the restaurant and it was excellent Will return and gift a break to our son and his wife"

"Delightful situation in picturesque house and gardens. Staff pleasant and friendly though I arrived at the same time as people arriving for a large function so reception staff stretched. The bed was comfy and the room small but pleasant. Could have benefited from a shelf in the bathroom. Dinner was excellent. £21.89 for two medium glasses of ordinary wine was a bit steep. Breakfast was ok, though the chafing dishes needed two heaters to keep the food hot. Overall I'd recommend this hotel. "

"What a beautiful property to stay in. The room we stayed in was clean, well furnished and had all the extras you needed. Because the hotel is set back from the road there is no noise therefore we had a great night's sleep in a very comfortable bed. All the staff we interacted with were very friendly and finally we thoroughly enjoyed the breakfast!"

"This charming Inn was just what we wanted, old world charm mixed with great accommodations. The food from breakfast to dinner was wonderful. The garden area was equally warm and inviting."

"Our room was very clean and lovely smell shampoo condition and body shower looks nice and welcome from the outside has well Staff we're friendly anything you asked"

"The room is comfy and clean. We stayed there for one night. No bad thing I can remember. "

"Lovely maintained garden in bloom to walk around, modern comfortable and spacious garden rooms in newer wing. However, unfortunately proximity to the M4 means the noise of traffic is inescapable dampening the whole experience - even in the rooms where seals on windows needs improving and very loud in the garden - so no quiet relaxing if noise is an issue. Bathroom was not 100% clean in the room - toothpaste left on wash basin. Breakfast was quite average."

"Clean. Good food and breakfast. Conveniently located. Beds super comfortable. "