Sorrento The Cajun Village Hotels

"Room was clean, gym a little small with dumbbells few cardio machines (no other weight machines). "

"It’s a wonderful crew!"

"As a small business owner, I do not leave negative reviews lightly and believe in giving businesses a fair opportunity—and ample time—to correct mistakes. Despite multiple attempts to resolve this directly, our experience at L’Auberge Casino Hotel Baton Rouge remains unacceptable. We appreciated being allowed to reschedule due to an emergency, but that was the only positive. Our room was outdated, poorly maintained, and not properly cleaned—sticky surfaces, trash left behind, unvacuumed carpet, and only one towel with no toiletries. The bed had 1 sheet, and the pillows smelled strongly of cigarette smoke despite the non-smoking policy, which is concerning given my allergy. The A/C did not function properly, and the in-room phone did not work. Management was dismissive when issues were reported. The TV displayed another guest’s name, raising privacy concerns, and replacement pillows appeared unclean. We were told housekeeping and maintenance were unavailable, were not offered a new room, and could not cancel without penalty. Property conditions were also poor, with a broken escalator, overcrowded elevators, and trash-filled stairwells. The pool was restricted to VIPs without clear notice, and noise made sleep nearly impossible. We left early and paying $228 for this was unjustifiable. Despite ample time and multiple follow-ups, the hotel has refused to respond."

"Na"

"All good"

"Room a/c made so much noise we had to turn it all the way off. No washcloths in bathroom."

"For the price, this was a safe, clean hotel. It’s an older hotel that’s a little run down, but when it comes to family trips, safe and clean are what I’m looking for! The breakfast was good, and the staff was helpful and nice. We will stay here again. "

"We reported a noise disturbance at 1:00am to front desk several times and nothing was done. The staff asked us to investigate which room the screaming was coming from and didn't come to the floor to investigate at all. Staff did not clean the room, replace towels, or provide extra toilet tissue. Told us to come downstairs to get it from the desk instead of bringing it to the room. We made online complaint. Poor customer service."

"The staff was friendly. My room was clean and spacious. My flights ran smoothly and I did not have to wait in long lines. I had my assigned seats on time and it was a great travel experience. Using an Expedia made it easier for me to plan my trip."