Kingston The Grand Theatre Hotels

"The check in was quick. Front desk is friendly. However, the room is abit of outdated.. the water pressure of shower is not strong. Next day, i found a dead insect in bathtub "

"Friendly staff, good breakfast, clean rooms"

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"The staff was very welcoming when we arrived. Once we got to the room, that is when we started to have some concerns. The outside door to enter was broken and not locking properly, but it was fixed by the next morning. The inside door to our room looked like it had been kicked in a few times and the door frame was in really rough shape and poorly fixed. It was convenient having access to the parking lot via the patio door, but it too was falling apart and the handle was hanging on by one screw. "

"Beautiful property, very clean, comfortable bed. Our only issue was we found the morning front desk agent to be unhelpful and abrasive, perhaps she isnt a morning person. (?) The evening agent (checkin) was not knowledgeable of the history of the inn, (crucial in a 200 year old home) when asked he just shrugged and pointed to a poster on the wall and left the room. He also knew nothing of our Expedia VIP booking, and again shrugged so any VIP perks were nil. Other than the staff - the property was wonderful. Likely would not stay again."

"Clean rooms, friendly staff, great location just off the 401. Will stay again "

"It is a lovely stately old home with rooms that are fairly large. As to be expected, the floors creak, the doors let lots of light under them etc. Breakfasts were interesting and the savoury options were very tasty. The place needs a bit of general maintenance (loose knobs on cabinets and shower, squeaky door hinges, dead batteries in the gas fireplace starter etc). Be careful not to book the Lasalle room unless you want to have a bathroom down the hall. This was a nasty surprise and we changed rooms the next day when one became available. "

"good"

"Fan for hvac in room was so loud could not hear the television. Bathroom door is frosted glass, so if anyone goes to washroom in night, it lights up the entire room. Underground Parking lot is having work done, must wait for traffic lughts for up to 150 seconds to allow one way passage. No pool, huge let down after booking with kids. Sink in room drained slowly. Shower was not hot. Body wash was disgusting smell. Elevator requires you to scan your key card. There is a small sign stating this, but it is not explained at front desk. Full elevator thought they were stuck multiple times because of this."