The Well

Great location in downtown Toronto. The subway entrance is right beside the hotel. Front desk was nice and efficient. The room was comfortable. Bed was fine. Water pressure was good even on a higher floor and hot water was good. Very close to St Lawrence market as well. Good spot for tourists.

Great hotel, great staff, great front staff, good food.

Our first night experienced no air conditioning so the next day before we headed out for the day to watch the Jays play, we advised the front desk and they said they would have someone look at our air conditioning and if they couldn’t fix it, would give us another room. Upon our return the Front desk was unaware of any attempts to fix so sent someone up to look at it again all while us being tired and ready for bed nearing midnight. The tech was very nice but could not fix so we were finally given another room. This was all happening during a heat wave end of June/beginning of July so you can imagine how hot our room was and how we were very inconvenienced not getting a good night sleep the first night and having to wait up late the second night to finally get a room with working air conditioning. Front desk couldn’t give us a refund but would talk to the manager about it. The manager has not reached out yet. Suffice to say, we will not be staying there again in the future.