Gowen Thomas Lake Hotels

"Great"

"Very basic. Bar and restaurant didn’t open until 5 pm. Bummer!! Not stated on hotel information. Waterslide in pool was non-operational. We did not receive enough toilet paper nor towels. Outlets didn’t work. Doors swelled in the frames; you had to heave your whole weight against them to get them open. Staff seemed nice. "

"kids using emergency floats with ropes in the pool. couldent allow my kids to enjoy it. wasent given the room i requested with the extra bedroom"

" ."

"This is one of our favorite places to stay and we were so pleased with everything once again! We were comfortable, relaxed and welcomed like we were best friends!"

"Yes"

"The staff couldn’t seem to be bothered. The pool was out for weeks and a busload of kids were checking in. No one was told that the pool was out prior to booking the rooms. The breakfast spread was gone by 9 although they didn’t end breakfast until 10. The hotel was full of kids who didn’t get anything. I went to the front desk, she told me to find the breakfast person who was no where to be found. I had to go into a back room to find the staff member on her phone. I said the coffee and creamer was out as well as the food. She said that breakfast stuff takes to long to cook so there wouldn’t be any more food placed out there. I said you have a room full of teenagers waiting for breakfast, she shrugged her shoulders. I wasn’t even with the kids. Poor management. I wouldn’t go back when there are many other "

"Great breakfast. Pool nice and warm. "

"So apparently if you reserve a room they don't reserve the room. When I arrived at 11pm, tired, with hot food and ready to eat. I was informed they did not have a room for me. Said they only had 1-2 rooms left and they were king suites. Mind you I reserved a 2 queen bed room, due to splitting the room with a buddy. I was told the king suite is an upgrade.....yeah if I only needed one bed. Its not an upgrade when I need 2 beds. 45 min later to no avail I had to accept the single bed room. Luckily another buddy had gotten a 2 bed room and was able to accommodate one of us. Be that as it may, it does not make it acceptable that I reserved a room and it was not reserved for me. I don't care what 3rd party app I use. I expect to get what I paid for, not an alternative that doesn't work. "