Extended Stay America Thomaston hotels

"I was quite surprised that I had to pay an additional $50 for what I was told was 'breakage'...and it would be returned in a week or so. My room could have used some minor work....the shelves under the bathroom sink were awful and needed paint, This is a cheap and easy fix. Also, I am semi-handicapped...and i was surprised there was no ADA height toilet! "

"this place was quiet and peaceful. "

"Extremely clean"

"Newly remodeled. Staff very nice. Easy in and out."

"Did feel safe on our end room arriving late at night. "

"Close to my job and house keeping staff is very nice "

"It was a beautiful hotel. I will say the morning staff at the registration welcome desk, specifically Gretta, was not warm or friendly, very robotic, and never smiled, which really removes the whole inviting customer service appeal. The valets were awesome, especially Raymond, very personable. The breakfast was amazing, and I loved the outside dining experiences, especially in the morning. The other staff were also fabulous, room service turned down our beds, and they were both professional and personable. We had our 3-year-old granddaughter and invited her to use the toy box of toys outside, which brought her joy. Both my husband and I are professionals and entrepreneurs, for over 20+ years, I would just offer a personal suggestion might be to offer a cheese and cracker light happy hour for guests to unwind, with a little music or local entertainment which shows appreciation to the guest and a personal side of your incredibly beautiful ambiance and unique side of your hotel. I would also mention to both Gretta and the other associate that her professionalism is great but by greeting customers/guest with a friendly smile makes them feel at ease especially for us after almost a 7-hour drive to come and visit our son just a short block away. Verbal testimonials go a long way especially as we will be visiting again and again, making that guest feel appreciated also goes a long way. The evening staff was great at the front desk always with a smile and eager to help..."

"I had an issue with my reservation on Tuesday evening 8/19 and it seemed like I was going to need to find other accommodations but the staff working there that night (Alex and Brian?) were exceptionally helpful and gracious and made it possible for me to book another room the same night. I cannot understate how kind and understanding they were and their how professional they were."

"A warm welcome from the front desk, courteous staff, a beautiful room with a four poster bed and a quiet location centrally located to Farmington, Avon, West Hartford and Simsbury. Coffee and a light breakfast was a welcome start to the day and room service was available on request. We were able to visit all our adult kids in the area and return to our restful home away from home at night for a good night’s sleep - we will be back! "