Wonderful in any aspect very safe and the location
VERONICA
2024 年 9 月入住 2 晚
10/10 超赞
Jessica
与家人出行
2024年09月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quartz Hotel and Spa is without a doubt the best hotel in Tijuana. My family and I were super impressed with the cleanliness of it and how beautiful everything is. The location is great and we felt super safe walking around the area. I won’t be staying anywhere else when I visit Tijuana. Thank you to the amazing and attentive staff and for the free room upgrade we received. Muchas gracias and see you soon.
Jessica
2024 年 9 月入住 1 晚
10/10 超赞
Maleny
2024年09月17日
Amazing hotel
Maleny
2024 年 9 月入住 1 晚
10/10 超赞
Adam
2024年09月17日
满意:清洁度、员工和服务、住宿条件和设施
Adam
2024 年 6 月入住 2 晚
10/10 超赞
silvia
团体旅客
2024年09月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
All staff is very helpful!!!
Premises well maintained!!
silvia
2024 年 9 月入住 2 晚
10/10 超赞
Neal James
与配偶出行
2024年09月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Easy access to food options.
There is a parking fee per day, but it's not outrageous and your car is safely underground.
Overall the hotel was nice.
There were just a few hiccups, but it didn't ruin our stay. Parking attendants and restaurant servers wanted particular paperwork from the front desk (which the front desk had either not given or printed incorrectly) and, instead of speaking with the front desk themselves about the issue, made it our problem to go back to the front desk and fix. Just a bit of an annoyance.
Also, there was an obvious blood stain on the underside of one of the bed comforters we hadn't noticed until the morning we checked out. Gross.
Neal James
2024 年 9 月入住 1 晚
10/10 超赞
Daniel
2024年09月16日
Daniel
2024 年 8 月入住 1 晚
10/10 超赞
Roberto
2024年09月16日
满意:清洁度、员工和服务、住宿条件和设施
Nice hotel, conveniently located next to the sentry lane.
Roberto
2024 年 9 月入住 2 晚
10/10 超赞
Xavier
2024年09月16日
Xavier
2024 年 9 月入住 1 晚
8/10 还可以
Rosalinda
团体旅客
2024年09月15日
满意:清洁度、员工和服务、住宿条件和设施
The only bad thing was the air conditioner. It was way too hot in the room, it only cooled off during the night. Other than that, I really enjoyed my stay there.
Rosalinda
2024 年 9 月入住 1 晚
2/10 糟糕
Brandon
2024年09月15日
Brandon
2024 年 8 月入住 2 晚
10/10 超赞
Marco
2024年09月14日
Marco
2024 年 8 月入住 1 晚
10/10 超赞
Cesar
2024年09月14日
满意:住宿条件和设施
Cesar
2024 年 9 月入住 1 晚
6/10 一般
Christy
2024年09月13日
The carpet in my room was ripped and appeared dirty. The room was very dark. The blinds Wouldn't open to let in light. For the price I paid I wish I would have stayed elsewhere
Christy
2024 年 9 月入住 1 晚
2/10 糟糕
Doris
与配偶出行
2024年09月12日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Customer service really poor and bad attitude
Doris
2024 年 9 月入住 3 晚
8/10 还可以
Nancy,McAllen
与配偶出行, 商务旅客
2024年09月11日
满意:清洁度、员工和服务、住宿条件和设施
We had one of those stays where everything went wrong and nothing worked but the staff stepped up and helped us out. The food is pretty good too.
Nancy
2024 年 9 月入住 2 晚
10/10 超赞
Joe
2024年09月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay was excellent.. enjoyed the staff.. dining options close by
Joe
2024 年 9 月入住 1 晚
10/10 超赞
Miguel
2024年09月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Is definitely a good place
Miguel
2024 年 9 月入住 2 晚
8/10 还可以
Orlando,Long Beach
团体旅客
2024年09月9日
满意:员工和服务、服务设施、住宿条件和设施
There’s debris outside the windows and windows glass was also dirty. Restaurant food is delicious and staff and service was excelente.
Orlando
2024 年 9 月入住 1 晚
2/10 糟糕
Luis
2024年09月9日
不满意:清洁度、员工和服务、住宿条件和设施
Bathroom was dirty upon checking in, the windows were nasty from the room, AC was not working had to have staff come in, thermostat screen cracked and cut my finger, the water pipe broke and there was no water yesterday night. Staff was not helpful and gave attitude. Never again
Luis
2024 年 9 月入住 2 晚
10/10 超赞
Josue
2024年09月9日
Josue
2024 年 9 月入住 1 晚
4/10 很差
Antonio
2024年09月9日
满意:清洁度、员工和服务、服务设施
不满意:住宿条件和设施
We arrived at 3pm for check in. Once we arrived to our room the bell boy turn on the AC and stated it will cool down in 20min. We got ready and went down to the pool for a few hours. When we returned the AC unit was off and the room was very hot. I called the front desk and they sent someone to on the AC. It worked for a bit and it turned off again. Called the desk and repeated the same process another two times. Around midnight it happend AGAIN this time we told them to change our rooms or give us a refund for the stay. They advised that the entire 9th floor was having problems with the AC.
They finally changed our room. I don't think we would stay here again. They could have preemptively changed our room since they new the entire floor was having problems.