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提華納皇家酒店 - 皇家卡米諾酒店的評價

4.5 out of 5
提華納皇家酒店 - 皇家卡米諾酒店
Paseo de los Héroes 9902, Zona Urbana Rio Tijuana, Tijuana, BC

評價

8.4

很好

10 分評分，優異；1484 則評價中有 830 則" "
8 分評分，不錯；1484 則評價中有 283 則" "
6 分評分，一般；1484 則評價中有 175 則" "
4 分評分，欠佳；1484 則評價中有 92 則" "
2 分評分，很差；1484 則評價中有 104 則" "

8.4/10 

整潔度

8.6/10 

職員與服務

8.4/10 

設施服務

8.2/10 

住宿狀況

8.4/10 

環保程度

評價

10/10 優異

Duoduo

讚好：整潔度、職員與服務和住宿狀況
Good
於 2024 年 2 月住了 1 晚
Carlos Guerra 於 2024年2月14日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

8/10 不錯

Maria

親子同遊, 商務旅客
讚好：整潔度、職員與服務和住宿狀況
Very well kept. However I didn’t appreciate the early knocks on the door for housekeeping.
於 2024 年 5 月住了 1 晚

10/10 優異

Sandra

讚好：整潔度、職員與服務和住宿狀況
Very nice and clean room
於 2024 年 5 月住了 1 晚

10/10 優異

ELSIE

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great location and very safe place
於 2024 年 5 月住了 1 晚

10/10 優異

FLORENCIA

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excellent customer service.
於 2024 年 5 月住了 1 晚

10/10 優異

Francis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
This place is nice, safe, clean with welcoming staff.
於 2024 年 3 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

Francis

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Better food options in restaurant
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

Jiajia

多人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
realy fast check in and check out , very clean and perrty quiet .
於 2024 年 5 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

Jacqueline

讚好：整潔度、職員與服務和住宿狀況
於 2024 年 5 月住了 3 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 優異

JORGE

讚好：整潔度、職員與服務和住宿狀況
.
於 2024 年 4 月住了 2 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado Sr. Jorge,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 優異

Ramírez

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente
於 2024 年 5 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Estimada Srita. Ramirez,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 優異

Raul

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Overall great! Just need a DND sign. I was sleeping and people kept knocking on my door
於 2024 年 5 月住了 2 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

ray

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
High ceilings, quiet, & proximity to night life
於 2024 年 5 月住了 5 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

8/10 不錯

Elisa

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
No hay vigilancia en el estacionamiento y no había indicaciones para la salida en la noche
於 2024 年 5 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Es un gusto atenderlo siempre en su casa Real inn Tijuana by Camino Real, compartiremos sus comentarios con nuestro equipo para darle la mejor de las solucionesNos reiteramos a sus órdenes.

10/10 優異

Magdalena

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Excelente lugar, ubicación y atención
於 2024 年 5 月住了 4 晚
Carlos Guerra 於 2024年5月18日的回應
Estimada Sra Magdalena,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 優異

Mayra lizbeth

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Cómoda y bonitas instalaciones
於 2024 年 5 月住了 2 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

Gerardo

伴侶同遊
讚好：整潔度、職員與服務和住宿狀況
Great as always!
於 2024 年 5 月住了 2 晚
Victoria Campuzano 於 2024年5月8日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

6/10 一般

Kelly

The staff was very nice and their English was good. But the covers on my bed were old and had some stains. The bathroom was remodeled and looked great. Food at the buffet was very average.
於 2024 年 5 月住了 1 晚
Victoria Campuzano 於 2024年5月8日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

6/10 一般

Alexander

伴侶同遊
不滿：整潔度和住宿狀況
Just to be a really good and clean hotel. Now they don’t clean the rooms properly, we find trash under bed. Also the bathroom are not clean well. Also You can heard all the noises from the street because the windows are not seal properly.
於 2024 年 1 月住了 1 晚
Victoria Campuzano 於 2024年5月8日的回應
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

6/10 一般

JESUS (Brownsville)

商務旅客
Sucia
於 2024 年 4 月住了 5 晚
Victoria Campuzano 於 2024年5月8日的回應
Estimado Sr. SalazarMuchas gracias por dejarnos saber sobre su experiencia en nuestro hotel, lamentamos que no haya sido completamente satisfactoria, le comento que trabajaremos en los puntos mencionados a mejorar para proporcionar un mejor servicio. Espero nos de la oportunidad de hospedarse nuevamente con nosotros. Seguimos a sus órdenes.Victoria Campuzano Gerente Division Cuartos

10/10 優異

Miguel

於 2024 年 4 月住了 1 晚

10/10 優異

Miguel

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean and attentive.
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

2/10 很差

roberto

家人同遊, 伴侶同遊
不滿：整潔度和職員與服務
I always stay here when visiting the area. However, it appears the hotel has new staff and the service is not the same anymore. The room was dirty, remote for TV missing and loud conversations at 4:00am outside the elevator area. I was also not allowed to leave the premises, as I lost my parking pass and was asked to pay $13US or head back to the lobby and request a copy in order to leave. I would have requested the copy of the parking stub as requested but there was only one person working the front desk and over 15 people waiting to be check in and/or out. I tried addressing my concerns before I left but the staff did not have time to address my concerns and was handed a tablet in order to leave my feedback. I usually do not leave reviews but this time, I felt it i needed to leave/share feedback.
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

8/10 不錯

Norma

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
It was nice really clean but the spa area was closed so that was a bummer
於 2024 年 3 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

2/10 很差

Jorge luis

不滿：職員與服務
於 2024 年 4 月住了 4 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest,Thank you very much for letting us know about your experience at our hotel, I tell you that we will work on the points mentioned to improve to provide a better service to our future guests.We follow your orders.

10/10 優異

Carlos

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Great stay
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Rene

於 2024 年 4 月住了 1 晚

10/10 優異

Liliana

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Very friendly staff
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Felipe

於 2024 年 4 月住了 1 晚

10/10 優異

Juan (Santa Ana)

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Its nice and convenient to our travel plans, the stuff its friendly and helpful
於 2024 年 4 月住了 2 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Elvis

讚好：整潔度、職員與服務和設施服務
clean and modern
於 2024 年 4 月住了 2 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Cynthia

伴侶同遊, 商務旅客
讚好：整潔度、設施服務和住宿狀況
Everything is good, except the noise at night from other rooms. But it was a pleasant experience.
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Lizbeth (Auburn)

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Had a great experience on customer service, easy access getting into the hotel and found it comfortable and clean
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

8/10 不錯

Quimet Garcia

讚好：整潔度、職員與服務和住宿狀況
Importante que mantenga su calidad y servicio, el restaurante no fue de mi agrado
於 2024 年 4 月住了 2 晚
Victoria Campuzano 於 2024年5月9日的回應
Estimado Huesped GarciaMuchas gracias por dejarnos saber sobre su experiencia en nuestro hotel, lamentamos que no haya sido completamente satisfactoria, le comento que trabajaremos en los puntos mencionados a mejorar para proporcionar un mejor servicio. Espero nos de la oportunidad de hospedarse nuevamente con nosotros. Seguimos a sus órdenes.Victoria Campuzano Gerente Division Cuartos

10/10 優異

Luis

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Room service is great , parking so convenient and free
於 2024 年 4 月住了 2 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Evelyn

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
1st time and definitely not the last. Love that they have a spa, bar and that breakfast is included. There is also a lounge on each floor that has snacks and is also included. Parking is included and you can leave and return if needed and no addl fee is added for parking. Great stay
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

10/10 優異

Jose

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
Clean great location excellent view
於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Dear guest, Thank you for your rating and comments, we feel full of having met your expectations.Victoria CampuzanoManager on Duty

8/10 不錯

Consuelo

家人同遊
讚好：整潔度、設施服務和住宿狀況
Nice clean Need more personal in the front office to check in My floor smelled like cigarette but the room was fine
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear guest,It is a pleasure to serve you always at Real inn Tijuana by Camino Real, we will share your comments with our team to give you the best solutions.We remain at your service.

4/10 欠佳

JUAN

商務旅客
不滿：職員與服務、設施服務和住宿狀況
POOR EXPERIENCE, NOT EVEN PLACE TO PLUG CELL PHONES. NEVER AGAIN
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

6/10 一般

MA. CARMEN

伴侶同遊, 商務旅客
Las almohadas y el colchón bastante duro
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Es un gusto atenderlo siempre en su casa Real inn Tijuana by Camino Real, compartiremos sus comentarios con nuestro equipo para darle la mejor de las solucionesNos reiteramos a sus órdenes.

10/10 優異

Oscar

讚好：整潔度、設施服務和住宿狀況
Awesome staff!!
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.

10/10 優異

Adam

於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

Miguel

於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Estimado Sr. MiguelAgradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

6/10 一般

Reynaldo

伴侶同遊
讚好：職員與服務
Más o menos
於 2024 年 4 月住了 4 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Es un gusto atenderlo siempre en su casa Real inn Tijuana by Camino Real, compartiremos sus comentarios con nuestro equipo para darle la mejor de las solucionesNos reiteramos a sus órdenes.

6/10 一般

Cecilia

家人同遊, 親子同遊
讚好：整潔度、職員與服務和設施服務
Las instalaciones están limpias , pero un poco descuidadas. En el baño solo había agua caliente y agua hirviendo.
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Es un gusto atenderlo siempre en su casa Real inn Tijuana by Camino Real, compartiremos sus comentarios con nuestro equipo para darle la mejor de las solucionesNos reiteramos a sus órdenes.

10/10 優異

Hector

伴侶同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
I liked the VIP experience, the breakfast and canapes.
於 2024 年 4 月住了 2 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

10/10 優異

Joel

於 2024 年 4 月住了 1 晚
Victoria Campuzano 於 2024年5月9日的回應
Estimado Sr. Joel Agradecemos mucho su tiempo para hacernos saber sus comentarios y sus valoraciones sobre su estancia con nosotros.Con gusto lo esperamos nuevamente.Seguimos a sus órdenes.Victoria CampuzanoGerente Division Cuartos

10/10 優異

Sonia

家人同遊
讚好：整潔度、職員與服務、設施服務和住宿狀況
The only issue will be the parking we need to wait for someone to open thw gate only one entramce and exit
於 2024 年 4 月住了 1 晚
Carlos Guerra 於 2024年5月18日的回應
Dear Guest,We are glad to know that your stay was most pleasant, we will share your comments with our team to recognize the attention you were given.We remain at your service.

2/10 很差

Lorena

伴侶同遊, 商務旅客
不滿：住宿狀況
It’s convenient location - but the rooms do not look any near to what really are. The bed covers look old and dirty , the floor needed repair. Also they have a no refund cancellation term. I put in the wrong date and requested a refund since I placed the second order not even 5 min away. They don’t refund under any circumstances. I tried changing the date instead of cancelling and I was not able to do so. So basically I got charged for a full night over a 5 min booking.
於 2024 年 4 月住了 2 晚
Carlos Guerra 於 2024年5月18日的回應
Dear guest,We are sorry to hear that your stay was not a pleasant one, we will be addressing the points mentioned with our staff and we would like you to give us the opportunity to serve you again at Real inn Tijuana by Camino Real.If you have any questions, please do not hesitate to contact us.

8/10 不錯

JOSE CARLOS VASQUEZ

商務旅客
讚好：整潔度、職員與服務、設施服務和住宿狀況
Ubicación
於 2024 年 4 月住了 2 晚
Carlos Guerra 於 2024年5月18日的回應
Estimado huésped,Nos alegra saber que su estancia haya sido de lo más placentera, compartiremos sus comentarios con nuestro equipo para reconocer la atención que le otorgaron.Nos reiteramos a sus órdenes.