My stay was marred by extremely poor staff interaction on my first night, whereby a member of staff, I think her name was Charity (she had an ankle tattoo (right) and white/ blonde streak in her hair). Her empty apology was backed up by a silly excuse. This interaction had a serious effect on my already poor mental health, and I was plagued by anxiety at the thought of having to speak with her again. Unfortunately, she was the only member of staff at the desk when I came to check out. I made my feelings clear at her poor error in judgement and lack of professionalism, she did apologise but the damage was already done and it made my stay less than pleasing. Outside of this, the other 2 female members of staff (both with Eastern European accents) were brilliant and it was a pleasure to speak with them. However, on both occasions of breakfast, none of the staff seemed very helpful, nor welcoming. Not one member of staff greeted me or even said “good morning”. The hotel room I was given had no view (I was in room 29, and there was an inner facing view of nothing. I wasn’t offered or asked if I’d like a view and later I noticed I could have had the option of choosing my room. Maybe this is my fault and I had just not done this at the time of booking. It is very rare I get the chance to go away and even rarer I get to book a hotel, so this wasn’t some tbh I h I knew I could have done. The hotel itself was very clean and I liked the security and the gym. 5/10 for my stay.