Windermere Townend Hotels

"Beautiful Hotel, lovely staff and the spa is a must to visit as well as Mizumi for wonderful food and atmosphere. We will certainly return again - hopefully soon. "

"The hotel provided a fab stay for us in the Lakes. The staff were very helpful, particularly the lady on the afternoon/evening reception desk! She went above and beyond to be kind! The hotel was 10 mins walk to the shores of Windermere. The pool was great and the breakfast was lovely! Highly recommended!"

"We stayed in Olive 3, which has a jacuzzi double bath, steam room, sauna and shower! Beautiful! We used the spa which was lovely peaceful and clean. The restaurant staff, service and food is excellent and this is about our 10th visit. We love the place and staff."

"Beautiful setting and the spa is incredible - plenty of areas,, immaculately clean, fantastic views and exceptional service ! I would highly recommend!!. "

"everything was clean and spotless , first night we had a meal in the restaurant which was was very , retread back to the bar which had a great hot open fire , are room was spotless and the staff where friendly and helpful , will return at some stage , highly recommend "

"Lovely and clean, amazingly accommodating for dogs! Great recommendations for places to go! A lovely weekend spent thank you!"

"Very nice lodge, clean, warm and everything we needed was provided. "

"Have stayed at Briery Wood many times over the last 7 years or so. Consistently good, spotless bathrooms, fabulous breakfast and really excellent restaurant. Reasonably priced for the terrific standard. But the staff are exceptional. Friendly, professional and well trained. We like that they keep the staff on through the winter and chatting with the housekeeper found she is in her 21st year. Many of the others there 10 years +. That says a lot about a business for me. Also very dog friendly, plenty of parking and stunning gardens to walk your pooch x "

"We stayed here just after Christmas and it feel the hotel was running on a reduced staffing who struggled to maintain the level of service required, e.g. Room not serviced as only one chambermaid on duty, gravy served with the steak instead of peppercorn sauce, and then told it was peppercorn......it had never seen a peppercorn! We stayed in room 2 which had not been refurbished and was defiantly not up to 4 Star aspiration. Dirty carpet, old non-functioning whirlpool bath, swags and tails curtains falling off the rail, chipped and bashed furniture. On the website you will see the new refurbished rooms which look great (and probably one that the reviewer from the Telegraph stayed!), but not all rooms are like that. But the pricing does not reflect that and we were charged full rate for a sub-standard room. The building is lovely and has great Arts & Crafts features, and the location is wonderful, but the Christmas staffing and room quality let it down."