室内游泳池，室外游泳池
查看供应情况

关于Tremont Lodge度假村的点评

2 out of 5
Tremont Lodge度假村
7726 E Lamar Alexander Pkwy, Townsend, TN

点评

8.4

很好

10 分 - 超赞。46 条好评，共有 85 条点评" "
8 分 - 还可以。18 条好评，共有 85 条点评" "
6 分 - 一般。14 条好评，共有 85 条点评" "
4 分 - 很差。4 条好评，共有 85 条点评" "
2 分 - 糟糕。3 条好评，共有 85 条点评" "

8.2/10

清洁度

9.0/10

员工和服务

7.6/10

服务设施

7.6/10

住宿条件和设施

7.6/10

环保

点评

6/10 一般

Stacey

满意：员工和服务
不满意：住宿条件和设施，清洁度
2024 年 5 月入住 2 晚

6/10 一般

Aubrey

不满意：清洁度
Beautiful area
2024 年 5 月入住 2 晚

6/10 一般

Doris

与家人出行
不满意：住宿条件和设施
The part we stayed at looked terrible on outside.
2024 年 5 月入住 3 晚

10/10 超赞

Cathy

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Would definitely stay here again very clean and nice place.
2024 年 5 月入住 2 晚

8/10 还可以

Elizabeth，VERSAILLES

带宠物出行, 与配偶出行
满意：清洁度
Our stay was okay. The room was clean but a little outdated. It was quiet and the beds were comfy. However, some staff was friendly but about 30 minutes before checkin, someone called us about our reservation. They wanted to make sure that we knew about a $25 hold on our account when we check in. But then he continued on so much about damages, our dog, and what was expected of guests, it made me so paranoid to leave a water spot on the sink. When he asked about if I was traveling with a pet, I said yes, I mentioned it when I booked and read the pet rules. He then got awkward about it and kept saying I will be charged for damages. I again said I understood. It made staying there extremely uncomfortable. Like I said, we felt as if we had a water spot on the shower, we would be charged some sort of cleaning fee.
2024 年 5 月入住 1 晚

8/10 还可以

Mana，Rome

与家人及幼儿出行, 与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We have stayed here a few times over the years. The room we were in had been updated somewhat (flooring and bedding mostly). My only real complaint was the people above us. It sounded like a herd of buffalo running around. So, if you’re a light sleeper (or have young kids like I do) try to stay on an upper floor. They kept us up. Property is nice and clean. Staff were pleasant and helpful.
2024 年 5 月入住 2 晚
Tremont Team 于 2024年05月19日 的回复
We appreciate you taking the time to provide us with your feedback, Mana! I hope your stay was enjoyable, and I apologize for any inconvenience caused by the noise. Please know that we will make every effort to improve our service and ensure a remarkable experience for you next time. We look forward to welcoming you back in the future!

8/10 还可以

Alexis

与配偶出行
满意：清洁度、服务设施、住宿条件和设施
We actually enjoyed our stay here. The room was clean and the bed was comfortable. There was both an indoor and outdoor pool. The indoor pool unfortunately was not heated like we were told it was, but the hot tub was nice. The free breakfast unfortunately was just cereal, yogurt, and toast. But free is free. I am frustrated with the staff because when we got home, we noticed that my husband's orthopedic pillow had been left in our room. I called them and spoke with someone who said she would ask the housekeepers. This was 6 days ago. I have called twice since then and left voicemails. I just want someone to call me back.
2024 年 5 月入住 1 晚
Tremont Team 于 2024年05月19日 的回复
Thank you for sharing your feedback, Alexis! I hope you had a wonderful time at our place and I want to sincerely apologize for the inconvenience. Rest assured that this has been addressed. I hope to be able to host you again in the future!

10/10 超赞

Sadie

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 2 晚
Tremont Team 于 2024年05月15日 的回复
Thank you for your rating!

10/10 超赞

Rhonda

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Front desk staff were friendly and helpful. Breakfast was good too.
2024 年 5 月入住 1 晚
Tremont Team 于 2024年05月15日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Anthony

Very surprised on how great this property was. We will definitely be back!
2024 年 5 月入住 1 晚
Tremont team 于 2024年05月15日 的回复
Thank you for sharing your feedback, Anthony, and I am glad that you enjoyed your stay with us! We hope to be able to host you again in the future!

10/10 超赞

Marcia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great stay as always!
2024 年 5 月入住 4 晚
Tremont team 于 2024年05月9日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 还可以

Deborah

与家人出行
满意：员工和服务、服务设施、住宿条件和设施
The staff was very friendly. The indoor pool and hot tub was nice. The only issue I had was the way you had to park your vehicles. It's not designed for anyone with Handicaps.
2024 年 4 月入住 3 晚
Tremont team 于 2024年05月9日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

6/10 一般

Darren

与配偶出行
满意：员工和服务
不满意：住宿条件和设施
This is a good one night stay. Looked and felt very old and used . The toilet was so close to the wall, you had to turn side ways to use it. The toilet paper holder fell off the wall. The bed was not bad, and clean. Not sure we will try this one the next time we come into town.
2024 年 5 月入住 1 晚
Tremont Team 于 2024年05月9日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. We are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Cheryl

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
This property is very nice and i was surprised at the room, it was wonderful and the price was awesome. I wish i would have reserved it for our return trip. Next year i certainly will. Thank you.
2024 年 5 月入住 1 晚
Tremont Team 于 2024年05月9日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Keith

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I would like to of been on the first floor but it was only 14 steps to the second floor.
2024 年 4 月入住 3 晚
Tremont Team 于 2024年05月9日 的回复
Thank you for sharing your feedback, Keith! We will try our best to accommodate your request for your next visit. We hope to be able to host you again in the future!

8/10 还可以

Paul，Georgetown

满意：员工和服务
Quaint.
2024 年 5 月入住 1 晚
Tremont Team 于 2024年05月9日 的回复
Thank you for sharing your feedback with us, Paul! We will strive harder to improve our services to ensure that you receive an exceptional experience in the future!

8/10 还可以

Amit

与家人及幼儿出行, 与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was really good and clean but only thing which bothered us was small bees as soon as you step out of ur room you will find them flying on ur head but nothing harmful just little thing can be controlled Thanks for all the service location was nice
2024 年 4 月入住 2 晚
Tremont Team 于 2024年05月9日 的回复
Thank you for sharing your feedback with us, Amit! We take your feedbacks seriously and we have addressed the concerns. We hope to be able to host you again in the future!

6/10 一般

Andrea

与家人出行
满意：员工和服务
不满意：住宿条件和设施，服务设施
We were given a room at the far part of the property they have bought. The outside looks rough and although the room is titled "mountain view", there is none. Also, the microwave didn't work and they were spraying for carpenter bees so our room smelled like the spray they used. Kind of a crusty place.
2024 年 4 月入住 2 晚
Tremont team 于 2024年05月2日 的回复
We appreciate your thorough feedback and want you to know that we have taken your concerns seriously. Rest assured, we are committed to improving our services to ensure a more satisfying experience for you moving forward.

10/10 超赞

Thomas R

满意：清洁度、员工和服务、住宿条件和设施
The room with the king bed is spacious. The Tremont is close to dining and easy access to the Great Smoky National park.
2024 年 4 月入住 3 晚
Tremont team 于 2024年05月2日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 还可以

candise

2024 年 4 月入住 1 晚
Tremont Team 于 2024年04月23日 的回复
Thank you for your rating, Candise! I hope you had a wonderful stay with us!

6/10 一般

Jennifer A

与家人出行
不满意：清洁度
Overall it was a decent experience. However, the price seems extreme given the dirty bathroom. It looked as if it had not been mopped in ages and there was dirt/garbage piled up in the corner.
2024 年 4 月入住 2 晚
Tremont Team 于 2024年04月23日 的回复
Jennifer, we appreciate your feedback and will work on addressing your concerns to enhance our service in the future. We hope you had a pleasant stay with us and look forward to welcoming you back with an improved experience.

8/10 还可以

Michael

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The facility is very nice and clean. The toilet was a bit precarious and larger trash cans plus more outside options for trash would be great. I’ve stayed here before and will again.
2024 年 4 月入住 3 晚
Tremont Team 于 2024年04月23日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

4/10 很差

Marshall

与配偶出行
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is in need of serious work. We stayed in building #8. Gutters are falling off. Holes in soffit. Cobwebs in room. Furniture in poor condition. Bed was comfortable and water was hot. Location is great and grounds have tremendous potential. Just needs a ton of attention.
2024 年 4 月入住 2 晚
Tremont Team 于 2024年04月23日 的回复
Marshall, we appreciate your feedback and we are striving hard on addressing the concerns to enhance our service in the future. We hope you had a pleasant stay with us and look forward to welcoming you back with an improved experience.

6/10 一般

Robert

与家人出行
满意：员工和服务
Very convenient to Smoky Mountain Park. Nice quiet town. Resort itself was a little run down in places but we saw workers apparently making improvements. Staff were very friendly and helpful. All in all we enjoyed our stay and consider it a good value for the money.
2024 年 4 月入住 6 晚
Tremont Team 于 2024年04月23日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Laurie

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice location to Cade’s Cove. Very clean and very quiet.
2024 年 4 月入住 1 晚
Tremont Team 于 2024年04月23日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Wendy

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The property was well maintained while under construction. The staff notified me personally about a needed room change before my arrival.
2024 年 4 月入住 2 晚
Tremont Team 于 2024年04月23日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Richard

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Pleasant setting, convenient location, clean, spacious,well equipped rooms, friendly staff.
2024 年 4 月入住 1 晚
Tremont Team 于 2024年04月23日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Jennifer

2024 年 4 月入住 1 晚
Tremont Team 于 2024年05月9日 的回复
Thank you for leaving a rating, Jennifer!

8/10 还可以

Ramsey

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff were excellent, very helpful and outgoing. The cabin was pretty clean for the most part but the couch pull out mattress and sheets on the pull out were bad and not clean. We wouldn’t let our son sleep on it. Overall a good experience.
2024 年 4 月入住 1 晚
Tremont Team 于 2024年04月23日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 还可以

Monica

与配偶出行
满意：清洁度、员工和服务、服务设施
We enjoyed our stay. I’m so glad they are working to update this beautiful resort. We stayed in building 4 and the chlorine smell was intense in our room. The chlorine was too strong in the hot tub and pool. Other than that it was charming and just what we needed for a quiet weekend getaway
2024 年 4 月入住 2 晚
Tremont team 于 2024年04月13日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Shannon

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff is very friendly, accommodations were clean and well maintain
2024 年 4 月入住 2 晚
Tremont team 于 2024年04月13日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Esther

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is a great place to stay, really clean and comfortable beds with a balcony, which was really nice. Breakfast was just right, cereal, toast and muffins with tea and coffee. There are lots of restaurants within walking distance with outside space and in a good location for the Great Smoky Mountains NP. It was really peaceful with an indoor pool and plenty of communal space. We were initially there for 1 night but extended for one more as we were enjoying it so much! We were mainly in the area for the Park but there are lots of other things to do, wish we could have stayed longer. I would definitely stay here again and would highly recommend.
2024 年 3 月入住 1 晚
Tremont Team 于 2024年04月3日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

6/10 一般

Jasmyn

与家人及幼儿出行
I enjoyed the quietness and the ppl were very nice. Three outlets in our room didn’t work. And the lamp didn’t work. The tub was slow to drain while showering.
2024 年 3 月入住 1 晚
Tremont Team 于 2024年04月3日 的回复
Thank you, Jasmyn, for providing us with detailed feedback! Our team has reviewed the reported issues and taken necessary actions to ensure everything is functioning properly. We apologize for any inconvenience caused and hope you still had a great experience overall. We would love to have the opportunity to welcome you back in the future.

10/10 超赞

Christian

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great lodge, just what was described. Huge property, very well located and maintained. Love the little trail between the buildings.
2024 年 3 月入住 2 晚
Tremont Team 于 2024年03月29日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

10/10 超赞

Brenda

与家人及幼儿出行
满意：员工和服务、服务设施、住宿条件和设施
The cabin was clean and very quiet area
2024 年 3 月入住 1 晚
Johnathan Ginn 于 2024年03月26日 的回复
Brenda, we're so happy to hear you enjoyed your stay at The Tremont Lodge and Resort! We hope to see you again in the near future.

10/10 超赞

Kimberly

2024 年 3 月入住 2 晚
Tremont Team 于 2024年04月23日 的回复
Thank you for your rating, Kimberly! I hope you had a wonderful stay with us!

6/10 一般

Kristen

满意：员工和服务，清洁度
2024 年 3 月入住 3 晚
Tremont Team 于 2024年03月29日 的回复
Thank you for your rating! We would greatly appreciate any feedback or suggestions that we can use to improve our service.

10/10 超赞

Sandra

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
it was good. could use a bigger selection for breakfast, only cold foods
2024 年 3 月入住 2 晚
Tremont Team 于 2024年03月16日 的回复
Thank you for your valuable feedback, Sandra! We will consider this to improve our service for future stays.

6/10 一般

Victoria

2024 年 2 月入住 2 晚
Tremont team 于 2024年03月2日 的回复
Thank you for the rating, Victoria! Please feel free to let us know if there is anything that we can improve on.

10/10 超赞

Harvey

满意：清洁度、员工和服务、住宿条件和设施
Stayed here before and it was just as enjoyable as the first time
2024 年 2 月入住 2 晚
Tremont team 于 2024年03月2日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!

8/10 还可以

Christina

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚
Tremont team 于 2024年03月2日 的回复
Thank you for your rating, Christina! Please feel free to let us know if there is anything that we can improve on. Thank you!

6/10 一般

AMY

与家人出行
满意：客房舒适度，员工和服务
Old resort
We stayed 2 nights. It is an old resort that is in need of repairs but the rooms are decent for the price. They advertise an indoor pool and hot tub and that was my main reason for booking but the hot tub doesn’t even have water in it and has yellow caution tape around it. The pool was closed they said due to the heater not working. I would call and check before booking if that is important to you. The breakfast is cereal, toast muffins juice coffee and apples. The staff are nice and helpful. It was mostly empty while we were there.
2024 年 2 月入住 2 晚
Tremont Team 于 2024年02月24日 的回复
Thank you for your detailed feedback, Amy. I sincerely apologize for the inconvenience with the pool. We are diligently working to have this fixed as soon as we can. The hot tub is now working and I hope to be able to host you again so we can provide you with the experience that we wanted you to have.

10/10 超赞

Jonah

2024 年 2 月入住 1 晚
Johnathan Ginn 于 2024年03月21日 的回复
Jonah, we're so happy to hear you enjoyed your stay at The Tremont Lodge and Resort! We hope to see you again in the near future.

10/10 超赞

Sheena

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚
Tremont team 于 2024年02月5日 的回复
Thank you for your wonderful feedback!

8/10 还可以

Angela

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 12 月入住 1 晚
Tremont Team 于 2024年02月3日 的回复
Thank you for your feedback!

10/10 超赞

真实旅客

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Tremont Team 于 2024年02月3日 的回复
Thank you for your feedback!

10/10 超赞

Stacey

2023 年 12 月入住 3 晚
Tremont Team 于 2024年02月3日 的回复
Thank you for your feedback!

2/10 糟糕

JOHN

2024 年 1 月入住 2 晚

2/10 糟糕

Ryanne

与家人及幼儿出行, 与家人出行, 团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
Jenna was very rude. She put us in dirty rooms after “checking” to make sure they were clean.. We got there at 4 (check-in time) but couldn’t check in until 5:30.. We had no clean sheets towels or comforters and when i finally had enough of calling trying to get someone to answer I went down there at 1AM and she yelled at me. I got my refund back but they turned around and took my whole stay back out of my bank.. I wouldn’t waste my time here.
2023 年 12 月入住 3 晚
Tremont team 于 2024年01月10日 的回复
I'm sorry to hear about your disappointing experience during your stay at our hotel. Your feedback is crucial for us to address issues and improve our services. I apologize for the inconvenience you faced with the room cleanliness and the delayed check-in process.We take these matters seriously, and I assure you that your concerns will be thoroughly investigated and addressed with our staff, particularly Jenna. Providing clean and comfortable accommodations is our top priority, and it's sad to hear that we fell short of your expectations.We have checked and we were able to provide a full refund for both rooms. We will review our policies and procedures to ensure such discrepancies do not occur in the future.I truly appreciate your honesty, and I want to assure you that your experience is not reflective of the level of service we aim to provide. I hope you'll consider giving us another chance in the future, and we will do our best to make amends for the inconvenience you experienced.

8/10 还可以

Julio J

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
It was clean and quiet. Staff was awesome. Didn't like the shower. Since the room was for handicap the shower was a walk in. With no water pressure.
2024 年 1 月入住 3 晚
Tremont team 于 2024年01月10日 的回复
We greatly appreciate your kind feedback and are delighted to hear that you enjoyed your experience at our place. It was a pleasure to have you as our guest, and we are committed to continuously improving our services to ensure that you receive an exceptional experience. We hope to be able to host you again in the future!