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关于特拉弗斯城温德姆贝蒙特酒店的点评

2.5 out of 5
特拉弗斯城温德姆贝蒙特酒店
2326 N U.S. 31 S, Traverse City, MI

点评

7.0

还可以

10 分 - 超赞。236 条好评，共有 1001 条点评" "
8 分 - 还可以。294 条好评，共有 1001 条点评" "
6 分 - 一般。232 条好评，共有 1001 条点评" "
4 分 - 很差。154 条好评，共有 1001 条点评" "
2 分 - 糟糕。85 条好评，共有 1001 条点评" "

7.0/10

清洁度

7.6/10

员工和服务

7.0/10

服务设施

6.8/10

住宿条件和设施

7.0/10

环保

点评

4/10 很差

APRIL

满意：员工和服务
不满意：住宿条件和设施，清洁度
The bed was very hard, pillows very small, the grout in the bathroom was chipping off and on the floor, the sink drain was draining slowly and had blockage, the breakfast was not fresh, the orange juice was terrible. The staff was very polite however.
2024 年 5 月入住 1 晚

8/10 还可以

walker

满意：清洁度、员工和服务、住宿条件和设施
2024 年 4 月入住 1 晚

4/10 很差

Jonathan

商务旅客
满意：清洁度
不满意：员工和服务
Spent 3 nights here for business. Pool was closed but expedia makes sure not to tell you that. Bed was terrible, horrible mattress. Breakfast entree not available one day. Coffee weak. Room was < 100.00 so guess you get what you pay for. Wont be back
2024 年 4 月入住 3 晚

10/10 超赞

Phillis

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was super clean, people super friendly.
2024 年 4 月入住 2 晚

10/10 超赞

Trisha

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very nice loved this stay
2024 年 4 月入住 3 晚

10/10 超赞

Katherine

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 2 晚

8/10 还可以

Lesa

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Hotel was remodeled, very clean, convenient location and staff were polite and friendly. Room was exactly as described! Will definitely stay again!
2024 年 3 月入住 1 晚

10/10 超赞

Marty

与配偶出行
满意：员工和服务，清洁度
Good stay
2024 年 3 月入住 1 晚

8/10 还可以

Kathryn

与家人出行
满意：服务设施
Clean, quiet, good location.
2024 年 3 月入住 2 晚

8/10 还可以

Kee

与配偶出行
满意：员工和服务，清洁度
Great for a quick stay at a convenient cost. The hotel is in need of some updates especially in the pool area. Staff was friendly and attentive. Hot breakfast included.
2024 年 2 月入住 2 晚

8/10 还可以

Todd

2024 年 3 月入住 2 晚

8/10 还可以

Tyrone

与配偶出行
满意：服务设施
Continental breakfast was horrible
2024 年 3 月入住 2 晚
Laura L. - General Manager 于 2024年03月9日 的回复
Thank you for taking the time to give us you feedback. We will take a look at our breakfast selection and make improvements were we can.

10/10 超赞

Amber

与家人及幼儿出行, 带宠物出行
满意：清洁度
Pulling in the lot was covered in ice but there qas pleanty of parking, walkomg in was quiet given the time of day but the worker was sitting in the general area on her phone instead of behind the desk, got all checked in and she was quick to run through room number and direction to room, pool times, breakfast times and rules. The stay was decent the pool area was quiet not alpt of seats and the ppol was kinda dingy, the hot tub was kinda nasty with brown bubbles and hair floating around, npt too many towels for guests either. Beds were pretty comfortable but the half sized pillows kinda sucked. Shower pressure sucked and tub was dirty. Then for breakfast it was a small set up with prepackaged oatmeal, danishes and a small coffee bar, they had bagels and bread for toast, buscits with a pot of gravey and a single waffle maker. Not an out of this world experience but got us through the 1 night trip intended.
2024 年 2 月入住 1 晚
Laura L. - General Manager 于 2024年03月2日 的回复
Thank you for taking the time to give us your feedback. We are sorry you experienced some negative on your overnight stay. We strive everyday to reach or exceed guests expectations. I will share your comments with staff.

2/10 糟糕

MaryJo

2024 年 2 月入住 2 晚

8/10 还可以

Santana

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff are very friendly and the rooms are super clean😊
2024 年 2 月入住 1 晚
Laura L. - General Manager 于 2024年03月2日 的回复
Thank you for you positive feedback. I will share your comments with the staff. We look forward to seeing you again.

8/10 还可以

Erin

满意：员工和服务，清洁度
2024 年 2 月入住 1 晚

8/10 还可以

Eric E.

2024 年 2 月入住 1 晚

4/10 很差

Heather

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施
The pool and hot tub were the reason we booked this particular property, but when we checked in for our three-night stay, we were informed that it was closed for maintenance for the length of our stay. The suite we got was okay, but did not have a bathtub and the bathroom was outdated with dirty and cracking grout. Staff was not friendly and seemed annoyed that we asked for towels and trash service. They did not change out our towels after we requested the service. The elevator doors closed so quickly that we really thought our limbs would be taken off. We were greeted by large chunks of wet ceiling tiles being lugged by a father and son duo while retrieving luggage carts, which in themselves were very unwieldy. The continental breakfast was very good however, and the dining area clean and comfortable.
2024 年 2 月入住 3 晚

10/10 超赞

Amber

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great hotel
People at the front desk are great very happy helpful people been staying every weekend for about a month now love coming here
2024 年 1 月入住 2 晚

6/10 一般

Jordan

与配偶出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I love how easy going and friendly the staff was, they were quick and prompt to address any needs by me and my partner. Booked a 1 King Suite. Looked cleaned aside from MANY questionable white, and dark oily stsins in the pullout in our suite and the smokey odor, I believe it was a smoke free room however. Hardly any towels were supplied in our room which led us to ask for multiple sets of towels during our stay, but no big deal, easy fix. Bathroom was a decent size and nice set up, loved the stand in shower. There was however hair all over the walls and on the floor in the shower as well as on the toilet seat. Things get missed, it happens at the end of a busy week. Pool also had lots of hair in it so we didnt swim our first night, which was no big deal as we only went for the hot tub the first night which was perfect and relaxing. Pool was clean next day but was very salty and dried the skin out quickly. Guessing just too much bromine. I hate to sound like one of those guests as i used to do hotel work myself. It was truly a good stay and we scored a quiet and decent sized room that happened to be away from everyone else. Not sure if i'd stay here again but I wouldn't say anything against it. Yuh get what yuh pay for and they are at least very sweet and helpful staff. Plus on the good standard breakfast options. Juice, bagels, yogurt, cereal with milk options and a waffle maker. Some fruit, fruit cups, and hard boiled eggs. Not bad at all.
2024 年 1 月入住 2 晚

4/10 很差

salar

不满意：清洁度、员工和服务、住宿条件和设施
No breakfast no service
2024 年 1 月入住 2 晚

10/10 超赞

Maryanne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent Stay
Amazingly clean and comfortable! Staff more than expected kindness.
2024 年 1 月入住 3 晚

10/10 超赞

Mary

带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
My St Bernard had awesome time, and it was only $35 for her stay😁👍
2024 年 1 月入住 1 晚

10/10 超赞

Jeff

2023 年 12 月入住 1 晚

10/10 超赞

Tamara

2023 年 12 月入住 1 晚

10/10 超赞

Annie

2023 年 12 月入住 3 晚

6/10 一般

David

满意：员工和服务
Bathroom falling apart
Came to traverse city with my wife Susan for Christmas shopping. The checkin was easy and the staff are great!!! However the bathroom was falling apart. The ceiling was cracked and falling apart the shower had leaked and the caulk job was horrible.
2023 年 12 月入住 2 晚

6/10 一般

Melinda

满意：员工和服务
不满意：住宿条件和设施
2023 年 12 月入住 1 晚

8/10 还可以

Angela

满意：清洁度、员工和服务、客房舒适度
2023 年 12 月入住 2 晚

10/10 超赞

Cynthia

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I was allowed to check in much earlier than the 3 pm check-in time.
2023 年 11 月入住 1 晚

8/10 还可以

Claudette

满意：清洁度
2023 年 11 月入住 1 晚

4/10 很差

真实旅客

不满意：清洁度、员工和服务、住宿条件和设施
Needs improvement
Staff at desk were not welcoming. Room lighting was poor, Used towels (not mine) were left in the 3rd floor corridor from about 4pm through 7:30 the next morning. Bed was OK.
2023 年 11 月入住 1 晚

2/10 糟糕

Adam

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Sucked
There was bugs and spiders in one of our rooms and then in our other room there were black hairs all over the shower and towels the hot tub and pool were not clean they both had hair floating in them the person who checked us in was rude this was my worst hotel stay ever
2023 年 11 月入住 1 晚

8/10 还可以

Gary

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
不满意：员工和服务
Average stay
The rooms were clean. We were there with Friends and their room door did not lock when you closed it. You could push the door and it would open. Front staff for most of our stay was never available. Breakfast was awful.
2023 年 11 月入住 2 晚

10/10 超赞

Ronie

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Friendly and Clean Place
Paul at the front desk was amazing...Very nice and helpful...The room was really clean ...Enjoyed our stay...Will stay again...
2023 年 11 月入住 1 晚

8/10 还可以

Nathan

与家人出行
满意：客房舒适度
Not to bad
Room and service were great. Pool was in pretty bad shape and not properly cleaned in a while. Pool had floaties on the surface of the water and clumps of hair all over.
2023 年 11 月入住 1 晚

6/10 一般

Jessica

与家人及幼儿出行
满意：服务设施
不满意：住宿条件和设施
Everything is outdated. The rooms are smaller than I anticipated.
2023 年 11 月入住 2 晚

6/10 一般

Jonathan

与家人及幼儿出行
不满意：员工和服务，清洁度
Room was not clean Found towels under the bed from the previous people staying there. Called front multiple times for towels no answer had to go up front desk and get towels. Stayed 2 nights room service never came to clean our room
2023 年 11 月入住 2 晚

10/10 超赞

David

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 10 月入住 1 晚

8/10 还可以

Michael

与家人出行, 带宠物出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean.
2023 年 10 月入住 1 晚

4/10 很差

Kelly

团体旅客
满意：住宿条件和设施
不满意：服务设施，员工和服务
Check in: the man did not give a friendly greeting and he did not mention that breakfast was included. The room: just so-so. Somehow we were placed in a handicap accessible room so the toilet and shower area were huge. This was fine but there was no place to set the clean towel when taking a shower. Also, the showers on Saturday morning and evening were COLD. The room had only one bar of hand soap so the shower had only a tiny shower gel and no shampoo. The service: there was no housekeeping done on day two. I asked at the front desk and they said I had to ask for it at check in. Well, I wasn’t told about that at check in so we needed towels, coffee, creamer replenished by me. And we found out in the middle of Saturday night that we didn’t have extra toilet paper either. The price: my total bill for two nights was $450 and I feel I was grossly overcharged for this small, plain room with bad service. When I complained about the housekeeping issue, one of the young me. Said he would talk to the manager about a discount but evidently the answer was no. Overall: very disappointed. Will not stay here or at another Baymont again.
2023 年 10 月入住 2 晚

10/10 超赞

Jesse

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I feel comfertable staying at this hotel, everything is operating at a normal fuction. Thank you. - Guest
2023 年 10 月入住 1 晚

4/10 很差

Todd

与配偶出行
不满意：住宿条件和设施，员工和服务
No room service the entire four day stay. Locked out of room two days because keys stopped working . Broken sink and tub unit.
2023 年 10 月入住 4 晚

10/10 超赞

Lawrence A

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚

10/10 超赞

LINDSAY

2023 年 9 月入住 1 晚

10/10 超赞

Jenna

2023 年 10 月入住 1 晚

6/10 一般

Intiasar

2023 年 10 月入住 2 晚

10/10 超赞

Kevin

2023 年 9 月入住 2 晚

10/10 超赞

Sarah

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Quick stay
Had a quick stay and Paul (who was working the front desk) was super kind, informative and helpful! Paul deserves a raise!
2023 年 10 月入住 1 晚

6/10 一般

Joe-Anthony

满意：清洁度
2023 年 10 月入住 2 晚