Arcalís Tristaina Lakes Hotels

"People working there were amazing but we went to the SPA and it was all cold, no ice in the machine, jaccuzzi was cold and not working, sauna and hammam had not been on long enought to even start being warm enough. "

"I recently stayed at this hotel and overall had a very pleasant experience. The property itself is well maintained, comfortable, and provided a relaxing atmosphere throughout my visit. What truly stood out was the staff — they were consistently warm, attentive, and genuinely helpful, which made the stay feel very welcoming. There were, however, a few areas that could use improvement. The dining experience was below expectations, both in terms of food quality and the availability of plates during busy times, which made meals less enjoyable. Additionally, the Wi-Fi connection was very poor on the left side of the 4th floor, making it difficult to work or stay connected. Despite these issues, the kindness of the staff and the overall comfort of the hotel made it a nice stay. With improvements to the food service and internet connectivity, this hotel could offer an excellent experience. I would especially like to thank Andrés from the bar for his excellent service throughout our stay. His recommendations were spot on, and his friendly, attentive approach made our experience even more enjoyable. The experience for the kids was outstanding — truly top quality and highly recommended for families. "

"El hotel está ubicado en un lugar privilegiado. Hermosa vista. Habitación limpia y con bella vista. Desayuno muy completo y delicioso. El personal es muy amable y servicial. Magdalena la mejor. Tuvimos un percance en carretera y ella se encargó de ayudarnos a solventar y nos acompañó en todo momento. Felicitaciones porque todo su personal son muy atentos! Más que recomendado. "

"Great stay! Great breakfast!"

"Love the view"

"the whole experience was excellent"

"Amenities"

"Non-existent communication or staff (aparantly nobody actually owns the hotel). Rooms are tired and worn. The hotel is on a busy road so quite noisey and you have to clean the room before you leave or risk getting a fine"