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Wonderful location, beautiful view from my room. Room was a solo traveler room so it was pretty small. The staff, amenities, etc were fabulous! Highly recommend this place!! Breakfast had a wide selection and was pretty mainstream.
Rooms are quiet big to Europe Standars. Bathroom are modern and nice. Breakfast is very good. Gym is outsource but according to my sons very good. Nice hotel
A nice hotel centrally located. Do not go for a standard room unless you are comfortable with clambering in to bed from just one side. Hotel lobby is very nice and good to sit in and have a drink and watch the boats. The breakfast is really, really good, with so much on offer.
simon paul
Stayed 4 nights in Apr 2024
Response from Hege on 15 Apr 2024
Dear Simon, Thank you so much for this lovely feedback. It means a great deal to us that you enjoyed our hotel and your stay with us. I hope we can welcome you back soon!
Excellent breakfast—huge selection and high quality
Lesley
Stayed 4 nights in Apr 2024
Response from Hege on 11 Apr 2024
Dear Lesley,Thank you so much for taking the time to give us this lovely feedback. We highly appreciate it. It means a lot to us that you enjoyed your time here with us. I hope we get to welcome you back soon!
Fantastic breakfast. Very comfortable and convenient.
Michael
Stayed 4 nights in Mar 2024
Response from Hege on 8 Apr 2024
Dear Michael,Thank you so much for taking the time to give us this lovely feedback. It truly means alot to us to hear that you enjoyed your time here with us. I hope we get the pleasure of welcoming you back at a later time.
Staff very friendly and helpfull sepcialy Teodora, Yamil and our fantastic omelet made by our greek friend.
Raul
Stayed 4 nights in Mar 2024
Response from Hege on 8 Apr 2024
Dear Raul, Thank you so much for taking the time to give us this lovely feedback. It truly means alot to us to hear that you enjoyed your time here with us. I hope we get the pleasure of welcoming you back at a later time.
Dear Eleanor Jane, Thank you so much for taking the time to give us this lovely feedback. It truly means alot to us to hear that you enjoyed your time here with us. I hope we get the pleasure of welcoming you back at a later time.
Dear Mimi,Thank you so much for your visit and for giving us your lovely feedback.We are so happy to hear that you enjoyed your stay.Hope we get the pleasure of welcoming you back in the future.Have a wonderful day :)
Well located hotel with great views from high floors. Really good breakfast. Friendly staff.
Only downsides were no parking and, like lots of Norway, the top bar was closed over Easter weekend.
Paul
Stayed 3 nights in Mar 2024
Response from Hege on 3 Apr 2024
Dear Paul,Thank you so much for your visit and for giving us your valuable feedback.We are so happy to hear that you enjoyed your stay.Hope we get the pleasure of welcoming you back in the future.Have a wonderful day :)
Dear Vanessa,Thank you so much for your visit and for giving us your lovely feedback.We are so happy to hear that you enjoyed your stay.Hope we get the pleasure of welcoming you back in the future.Have a wonderful day :)
Very nice and modern hotel, comfortable rooms, excellent breakfast and perfect location!
Maria
Stayed 3 nights in Mar 2024
Response from Susanne Emilie on 30 Mar 2024
Greetings Maria,Thank you for taking your time to give us your feedback! that means alot for us:)Its great to hear you had a great stay hear with us, and we hope you will come and visit us again some time:)Happy easter!
Great hotel right on the harbour. Rooms comfy and nice sized bathrooms. Easy access to anywhere in town by foot. Staff super helpful and friendly to make your stay good!
Julie
Stayed 3 nights in Mar 2024
Response from Susanne Emilie on 30 Mar 2024
Greetings Julie,Thank you for you stay here with us and your valuable feedback!I'ts great to hear that you enjoyed your stay, we hope you'll come back again soon!:)Happy easter!
Greetings Arlene,Thank you for your feedback this means alot for us. I'ts great to see that you had a great time with us and we hope you'll come and visit us again!
The hotel is in a great location with wonderful views over the habour where we were even able to see the Northern Lights from our bedroom window. The hotel offered everything we needed, with spacious rooms and great buffet breakfast. We would definitely recommend this place and would easily stay here again!
Ben
Response from Hege on 26 Mar 2024
Dear Ben, Thank you so much for taking the time to give us this lovely feedback. We highly appreciate it.We are very happy to hear that you were satified with the view from your room and that you were lucky enough to see the Northern Lights from there. I truly hope we get the pleasure of welcoming you back at a later time.
Hotel was very central and near to everything. The staff are wonderful and very friendly. The room was clean and had everything you needed. The Sky bar is fantastic. This hotel is highly recommended.
Stephen
Stayed 4 nights in Mar 2024
Response from Hege on 21 Mar 2024
Dear Stephen,Thank you so much for this lovely feedback. It's highly appreciated. It means a great deal to us that you enjoyed your time here with us.I hope we get the pleasure of welcoming you back soon!
Good location, good breakfast, dinner was a bit over-priced and average
Sandra
Stayed 3 nights in Mar 2024
Response from Hege on 18 Mar 2024
Dear Sandra,Thank so much for this lovely feedback after your stay. We highly appreciate it.It means a great deal to us that you enjoyed our hotel and our breakfast.I hope we get the pleasure of welcoming you back soon!
Helpful and friendly staff; convenient location for all of our planned activities.
Great breakfast included.
Jay
Stayed 3 nights in Mar 2024
Response from Hege on 18 Mar 2024
Dear Jay,Thank so much for this lovely feedback after your stay. We highly appreciate it.It means a great deal to us that you enjoyed our hotel and our breakfast.I hope we get the pleasure of welcoming you back soon!
We are just back from a four day stay to celebrate a 60th birthday. The hotel has a lovely, spacious, modern feel. The rooms were plenty big enough and the beds very comfortable.
Breakfast was delicious, with an enormous variety.
The hotel is brilliantly placed by the harbour, shops and all the pick up points for trips. A very enjoyable stay!
Jacqueline Ann
Stayed 4 nights in Mar 2024
Response from Hege on 18 Mar 2024
Dear Jacqueline Ann,Thank so much for this lovely feedback after your stay. We highly appreciate it.It means a great deal to us that you enjoyed our hotel and our breakfast.I hope we get the pleasure of welcoming you back soon!
This hotel is well located and has good breakfast but although we paid $1,200.00 for three nights for a Superior room they gave us the smallest hotel room I’ve ever been. It was horrible. Avoid it if you can.
Roberto
Stayed 3 nights in Mar 2024
Response from Hege on 12 Mar 2024
Dear Roberto,Thank you so much for taking the time to give us this review after your stay. We appreciate every feedback.I am deeply sorry for the impression you had of our hotel. The price is due to the high demand during the high season.I can see that you got a discount on the price when you checked out. If there is anything else we can do for you, please let us know. I hope we get the chance to welcome you back soon and make a better impression.
10/10 Excellent
Carl
11 Mar 2024
Carl
Stayed 5 nights in Mar 2024
Response from Hege on 3 Apr 2024
Dear Carl,Thank you so much for your visit and for giving us your lovely feedback.We are so happy to hear that you enjoyed your stay.Hope we get the pleasure of welcoming you back in the future.Have a wonderful day :)
Very nice hotel with an excellent breakfast 👌 if you can get a room on one of the top floors i dont think there is a bad view!
Trevor
Stayed 3 nights in Feb 2024
Response from Hege on 27 Feb 2024
Dear Trevor,Thank you so much for this amazing feedback after your stay. We highly appreciate it. It means alot to us that you enjoyed your time here and we hope we can welcome you back soon!
Dear Jonathan,Thank you so much for this amazing feedback after your stay. We highly appreciate it. It means alot to us that you enjoyed your time here and we hope we can welcome you back soon!
We had a great view from our room. All around a great hotel with a smashing breakfast layout. Don’t miss the freshly made omelette by the Greek cook. Truly a first class affair. Unfortunately they don’t serve lunch. Skybar is a gem. You can see the Aurora from there on a good night. They need to put a gym and a pool with a spa and a sauna to make it perfect for anyone’s stay.
Amresh
Stayed 8 nights in Feb 2024
Response from Hege on 26 Feb 2024
Dear Amresh,Thank you so much for this amazing feedback from your stay. We highly appreciate it. It means alot to us that you enjoyed your time her with us.I hope we can welcome you back at a later time!
Dear Samantha,Thank you so much for this amazing feedback from your stay. We highly appreciate it. It means alot to us that you enjoyed your time her with us.I hope we can welcome you back at a later time!
Dear Verity,Thank you so much for this amazing feedback from your stay. We highly appreciate it. It means alot to us that you enjoyed your time her with us.I hope we can welcome you back at a later time!
10/10 Excellent
Moira
23 Feb 2024
Moira
Stayed 1 night in Feb 2024
Response from Hege on 21 Mar 2024
Dear Moira,Thank you so much for this lovely feedback. It's highly appreciated. It means a great deal to us that you enjoyed your time here with us.I hope we get the pleasure of welcoming you back soon!
Dear Aileen,Thank you so much for this amazing feedback from your stay. We highly appreciate it. It means alot to us that you enjoyed your time her with us.I hope we can welcome you back at a later time!
The Breakfast was outstanding!.. the Chef will make you an omelette in front of you and it’s by far the best omelette I’ve ever had!.. the whole breakfast in general was amazing.
We stayed on the 11th floor and the views were breathtaking.
Absolutely recommend this place
William
Stayed 6 nights in Feb 2024
Response from Hege on 23 Feb 2024
Dear William, Thank you so much for this amazing feedback after your stay. We highly appreciate it. It means alot to us that you enjoyed our hotel and our facilities. I'm glad you were enjoying our breakfast.I hope we can welcome you back soon!
A great stay at this hotel. Our room had a lovely view and had everything we needed. A great choice at breakfast and always friendly staff.
Charlotte
Stayed 3 nights in Feb 2024
Response from Hege on 20 Feb 2024
Dear Charlotte,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our breakfast. We hope we can welcome you back soon!
Dear Vi Han,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us. We hope we can welcome you back soon!
Genuinely very good would certainly stay again, breakfast in particular was outstanding.
Michael James
Stayed 4 nights in Feb 2024
Response from Hege on 20 Feb 2024
Dear Michael,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our breakfast. We hope we can welcome you back soon!
Dear Cassandra,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us. We hope we can welcome you back soon!
Dear Elliot,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
We arrived at the Clarion and the receptionist informed us that the hotel had double booked our room and they had no room fir us to stay in. This was a celebration for my 70th birthday that day and we were extremely unhappy about this situation and it totally spoiled the day. We had been booked by the Clarion into the budget Comfort Inn and told we could return to the Clarion for breakfast. After dinner and exploring city we returned to the Clarion to collect our suitcase and to get promised taxi to Comfort Inn. The taxi didnt arrive and it was past midnight that we had to push our suitcase and find our way to Comfort Inn. It was very basic, like a hostel. The Clarion looked amazing and very comfortable. I still cannot understand being treated in this way and feel that the dinner we were offered in no way compensated for the loss and experience we were looking forward to. We would like a refund of our money for the inconvenience and for the stress and upset this caused us.
Christine
Stayed 1 night in Feb 2024
Response from Hege on 12 Mar 2024
Dear Christine,Thank you so much for taking the time to give us this lovely feedback after your stay. It means alot to us. I'm aware that you have had contact with my Manager over email. I hope you came to an agreement and that you were happy with the solution. I also want to deeply apologize for this experience and I hope we can welcome you back so we can make a better impression.Please let us know if there is anything we can do for you.
Dear Ewa,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
Dear Corinne,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us.We hope we can welcome you back soon!
Great hub for all of them tours as just a few minutes walk from the tour meeting points. Great location.
Hayley
Stayed 3 nights in Feb 2024
Response from Hege on 20 Feb 2024
Dear Hayley,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
Dear, Bernard!Thank you so much for taking the time to give us a review of your stay. We highly appreciate it.It means a lot to us that you enjoyed your time here.Hope we have the pleasure of welcoming you to our hotel some day in the future!Best regards,
This hotel was great. Close to the mall and the shopping street and close to where tours meet so great location! Everyone at the front desk was very nice and helpful and I went there a lot to ask a lot of questions and was probably annoying them so Am very grateful they were always happy to help. I never got my room connected to the Choice International group to get my points but we shall see what happens. The breakfast there every morning was complimentary and fantastic! So many choices so you could have something different everyday though I always tore up the fruit every morning because it was so good. Vanilla yogurt, juices, and eggs also very good. There was a protest one night right outside about Israel(Barricaded) and when I asked about it they said it was safe so that made me feel better as where I come from you never know what’s gonna happen. Only lasted a couple of hours thank God. Rooms and bathrooms were a little small. It was just me so I didn’t mind the room being small. However the bathroom being small was a little troubling. Shower water got outside shower because only half a door. The sink is very narrow and small so when I washed my face I was always bumping my head in the mirror so as to not get water in the floor. There’s also nowhere to hang your towel if you want to reuse it and be environmental friendly like they seem they want you to be. Wish there was also ice on the floor and ice bucket for the room as well as a microwave.
Terra
Stayed 3 nights in Jan 2024
Response from Hege on 21 Feb 2024
Dear Terra, Thank you so much for taking the time to give us a feedback from your stay. We highly appreciate it. It means alot to us that you enjoyed your time here with us. I hope we can welcome you back to Tromsø in the future.
Great view over the harbour for certain rooms. Easy to use safe. The fridge would have been great had it worked, but despite a light shining there was no cooling inside. Maybe due to being in a tight spot with no ventilation around it. It was well stocked though. Rest of room and facilities were very good, with plenty of light switches and mains sockets.
There was a great selection for breakfast which we all enjoyed.
The hotel is a very short walk to most of the meeting points for the various tour companies and the sky bar terrace provided a great lookout on our first night for the Lights!
Bernadette
Stayed 4 nights in Jan 2024
Response from Hege on 20 Feb 2024
Dear Bernadette,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
Everything was easy and nice. I just wish that the hotel helps out a little more on the taxi service. We used the hotel provided iPad to order one at 4am, and there are so many people got stranded at the hotel lobby. I wish they told us the tip to pre-book a night in advance or at least a warning about the taxi delay!
Manasnant
Stayed 3 nights in Jan 2024
Response from Hege on 21 Feb 2024
Dear Manasnant, Thank you so much for taking the time to give us a feedback from your stay. We highly appreciate it. I'm sorry to hear about the experience regarding the taxies. We try our best to help with the taxi-reservations, but sometimes there is a bit of waiting time due to high demand. I hope we can welcome you back to Tromsø in the future.
Dear Dave,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
Overall good spot, food service was excellent and although it had large number of guests we were all catered for. The heating is controlled by the hotel and can be too high. The bathroom have shower bath to climb over edge not recommended for elderly. Beds comfortable. Central and easy to access all touristic attractions It is typically Scandinavian minimalist
Laura
Stayed 4 nights in Jan 2024
Response from Hege on 20 Feb 2024
Dear Laura,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
We decided to go to Tromso for reindeer and the lights. Unfortunately we had bad storms so didnt see the lights in Tromso. However the hotel is ideally placed with fantastic views over Tromso and everything is nearby. Friendly and welcoming staff, would highly recom.
Steven
Stayed 3 nights in Jan 2024
Response from Hege on 20 Feb 2024
Dear Steven,Thank you so much for taking the time to give us feedback from your stay. We highly appreciate it. It means alot to us that you have enjoyed your time here with us and that you enjoyed our location. We hope we can welcome you back soon!
Rooms are ridiculously small for the amount paid for two adults. Bathrooms provide barely any privacy. Hotel common areas and staff were great but no good value for money for our stay.
Verified traveller
Stayed 2 nights in Jan 2024
Response from Hege on 21 Feb 2024
Dear Anonymous, Thank you so much for taking the time to give us a feedback from your stay. We highly appreciate it. I'm sorry to hear about the experience regarding the price of the rooms. Our prices are dynamic and it is in the middle of the high season so the prices may be higher than normal. I hope we can welcome you back to Tromsø in the future.