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关于旅馆 @ 白宫旅馆的点评

3 out of 5
旅馆 @ 白宫旅馆
Penhallow, Truro, England

点评

8.2

很好

10 分 - 超赞。136 条好评，共有 347 条点评" "
8 分 - 还可以。140 条好评，共有 347 条点评" "
6 分 - 一般。49 条好评，共有 347 条点评" "
4 分 - 很差。14 条好评，共有 347 条点评" "
2 分 - 糟糕。8 条好评，共有 347 条点评" "

8.8/10

清洁度

8.4/10

员工和服务

8.2/10

服务设施

8.0/10

住宿条件和设施

点评

10/10 超赞

Paul

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The Whitehouse Inn, Penhellow
Just stayed for 2 nights, the Inn has 12 rooms free fast wifi, and the two rooms we had, family room and standard room, were spacious , clean, and lots of hot water for bath and shower, and we had a virtual check in, we booked pre covid-19, for a great price from Hotels.com, and it was great to see that that the inn hadnt closed down, it was a pity the restaurant and bar were closed, but we undertstand why! The full English breakfasts were cooked to order, and there was a lot of leeway on the breakfast options, as the grandkids only want sausage butties for breakfast, cereals , OJ and tea / Coffee and Toast were also available., Because the restaurant is currently closed, we ordered from a takeaway on Just Eat, for evening meals, and had it delivered to the courtyard, we had a great evening eating and drinking, and making merry. Covid-19 has taken its toll on the upkeep of the grounds and garden, and it will take some time to get the Inn back up to the highest of standards, but this Inn is a great base for exploring south Cornwall, with Lands End/ Lizard, Penzance/ Falmouth quickly reached.
2020 年 8 月入住 2 晚

10/10 超赞

Wayne

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Whitehouse Inn and lodge
Due to some of the previous reviews we were unsure if what we would find but how wrong we were. The staff very very friendly and helpful, the food was amazing, the rooms clean and tidy, there was an issue about the heater in the room, but they had supplied a free standing one, but we found even in February the room was warm enough. There is issues with the WiFi, but this could have been that there was 3 different Wi-Fi 's. But also I had BT and couldn't get a signal or connect to WiFi whereas my wife had O2, and it was fine.
2020 年 2 月入住 4 晚

10/10 超赞

真实旅客

2020 年 1 月入住 2 晚
Ammy 于 2020年01月28日 的回复
Hey, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 超赞

Pauline

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Comfortable hotel
Only one night stay but lovely spacious double room, very comfortable and clean. Good breakfast.
2020 年 1 月入住 1 晚
Ammy 于 2020年01月28日 的回复
Hey, Pauline, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

10/10 超赞

Tim

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2020 年 1 月入住 1 晚

6/10 一般

真实旅客

与配偶出行
Didn’t stay there so cannot say anything. Received terrible customer service from expedia
2020 年 1 月入住 1 晚
Ammy 于 2020年01月13日 的回复
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

10/10 超赞

Miranda

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Go again
Wonderful place very friendly staff and extremely helpful food was amazing plenty of food very lovely place to stay will stay again
2020 年 1 月入住 4 晚
Ammy 于 2020年01月8日 的回复
Hey Miranda, Your review made our day. Reviews like yours are what keeps us going the extra mile to serve better in the future. Regards, Ammy.

10/10 超赞

Michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 12 月入住 2 晚
Cheshta 于 2019年12月22日 的回复
Thank you so much for the wonderful rating, Michelle! We hope to host you again soon. Have a nice day ahead :) Regards, Cheshta

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We stay at this hotel regularly which speaks for itself
2019 年 12 月入住 2 晚
Ammy 于 2019年12月20日 的回复
Hey, Thanks for making our day by your charming words. Glad you liked our services. Regards, Ammy.

6/10 一般

Sharon

团体旅客
满意：员工和服务
不满意：客房舒适度，住宿条件和设施
Staff were very friendly and helpful. However the inn it’s self is in desperate need of a make over. We stayed in the twin room where mattresses were old and stained. Although carpets were vacuumed they were also stained
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Sorry for the discommode, Sharon! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

4/10 很差

真实旅客

与家人及幼儿出行
不满意：住宿条件和设施，服务设施
the room smelt damp and mouldy and the food was awful
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey, We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

10/10 超赞

Mollie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey, Mollie! Thank you so much for the wonderful rating. Please share your views in the future as well. Have a nice day! Regards, Ammy.

10/10 超赞

Ian

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Amazingly quiet night
Lovely big room, nice comfy bed. Had a great night in amazingly quiet room. Lovely friendly staff and good pub food. Definitely would stay again.
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Thank you so much for the wonderful rating. It gives us immense satisfaction when we see guests loved our services. Keep allowing us to host you and we will put in our continuous efforts to retain this smile forever :) Regards, Ammy.

4/10 很差

真实旅客

商务旅客
满意：清洁度
不满意：住宿条件和设施
Good size room. Huge breakfast. Noisy from main road. Room cold when I arrived. No Internet working in room.
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hi, We deeply regret the unpleasant experience. We have shared the feedback with our concerned team to ensure better services in the future. Hope to serve you better in the future. Regards, Ammy.

6/10 一般

真实旅客

与配偶出行
满意：员工和服务
the room was in need of a up date bed not very comfortable only one easy chair also not very comfortable the shower over the bath is not easy for anybody with mobilty problems
2019 年 10 月入住 7 晚
Ammy 于 2019年11月22日 的回复
Hey, Sorry for the inconvenience caused. We would like to turnaround this experience for you. Just give us another chance to delight you with our services. Wish you a wonderful day ahead. Regards, Ammy.

10/10 超赞

Martyn

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey, Martyn, Delighted by your feedback, it matters a lot to us. Hope to host you soon :) Regards, Ammy.

6/10 一般

GUY

商务旅客
满意：客房舒适度，清洁度
Upon arrival i a
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hi, We regret the unpleasant experience you had with us. We are continuously working on improvements. Looking forward to serving you better. Regards, Ammy.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Great friendly staff nothing to much trouble even changing room bookings
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
We appreciate your feedback. Hope to welcome you soon :) Regards, Ammy.

10/10 超赞

Jack，London

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Enjoyed our stay. Very easy going friendly staff, who made us feel welcome. Good food. Excellent service. We will be back..
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey, Jack! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

4/10 很差

Robert

与家人出行
不满意：住宿条件和设施，清洁度
Dirty
We have stayed at this hotel a number of times of the years at this last trip was really really disappointing. The room was really dirty which isn’t idea when traveling with a 5 month old baby. The bathroom had grime everywhere and the bath/shower was broken. Not recommend and won’t be going back which is a shame because it was really nice in the past.
2019 年 9 月入住 3 晚
Ammy 于 2019年11月22日 的回复
Hey, Robert! We are extremely apologetic for the trouble caused. Your feedback has been duly noted and we shall put in our continuous efforts to ensure better experience further. Regards, Ammy.

8/10 还可以

Gretchen

团体旅客
满意：清洁度、住宿条件和设施、客房舒适度
2019 年 10 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey Gretchen, It is always good to see our guests happy. Such feedback helps us. Keep them coming :)

10/10 超赞

michelle

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 4 晚
Ammy 于 2019年11月22日 的回复
Hi, Michelle! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Ammy.

8/10 还可以

Colin

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay in the middle of Cornwall
Nice stay and friendly staff. Although internet reception in the room was good it was not possible to make contact with the server.
2019 年 9 月入住 2 晚
Ammy 于 2019年11月22日 的回复
Hi, Colin! Thank you for giving us a shot and even more for leaving us this review. We will feel blessed to serve you soon again with even better, upgraded and improvised services. Have a great day ahead. Regards, Ammy.

10/10 超赞

Martin

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey, Martin! Thank you so much for acknowledging our efforts and rating us positively. We shall never stop pleasing you with our services. Regards, Ammy.

8/10 还可以

真实旅客

与家人出行, 商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
The ambience in the bar. The friendlness of the breakfast staff.
2019 年 9 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Pleased to hear your kind words of appreciation. We will try our best to never fail in amazing you every time. Regards, Ammy.

6/10 一般

William

满意：员工和服务
不满意：住宿条件和设施，清洁度
No wi fi in room only very warm duvet tv could not be heard breakfast poor
2019 年 9 月入住 4 晚
Ammy 于 2019年11月22日 的回复
Sorry for the discommode, William! We understand that we were not able to live up to your expectations. Do not worry we are continuously working to improve our services to make sure your next stay is pleasant with us. Regards, Ammy.

6/10 一般

Kevin

商务旅客
满意：客房舒适度，住宿条件和设施
不满意：清洁度
Disappointed
Food a let down on the evening, and breakfast was cold, poor selection. Could have been a lot better
2019 年 9 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Thanks for sharing this, Kevin! We will surely work as per your feedback to ensure better services in the future. Have a great day! Regards, Ammy.

10/10 超赞

真实旅客

商务旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Excellent staff and service - so very helpful. Lovely home cooked food
2019 年 9 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Hey, Pleased to know you had an awesome stay with us. This is something that always encourages us to serve you even better. Looking forward to hosting you soon :) Regards, Ammy.

10/10 超赞

Jackie

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent
Very friendly atmosphere. Love the staff, they were very friendly easy to talk to very helpful. The room was good and beds comfy. Would definitely recommend to people and would definitely stay here again.
2019 年 9 月入住 1 晚
Ammy 于 2019年11月22日 的回复
Thank you for sharing your seamless experience, Jackie! We will look forward to your next visit as we wish to continue serving you in the same manner repeatedly. Regards, Ammy.

10/10 超赞

Quyen D.

满意：清洁度
Great place for family travel
Property is beautiful with play structure for children, a pub right there with full menu restaurant. Staff were friendly and owner was welcoming. My room was number 12 so it's close to the bar and I could hear music (faintly) at night. However, my husband said he didn't hear anything.
2019 年 8 月入住 2 晚

10/10 超赞

Stephen

满意：清洁度、员工和服务、客房舒适度
Excellent weeks holiday at the Whitehouse Inn.
Really enjoyed our stay at the Whitehouse, Sunny the owner could not do enough for us and the staff were very friendly and helpfull. Would not hesitate to return or reccomend to friends and family. The owner would accept that there is room for improvement which he has plans to do. Hopefully it will still stay great value for money.
2019 年 9 月入住 7 晚

10/10 超赞

jeswant

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Jess
Good restaurant, Bar.
2019 年 9 月入住 4 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 9 月入住 3 晚

8/10 还可以

Gordon

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Very good except for comunications
Management and staff were excellent. WiFi was almost non existant and EE and Vodafone no signal
2019 年 9 月入住 3 晚

6/10 一般

真实旅客

满意：员工和服务
不满意：住宿条件和设施
Wouldn't stay again
Pub felt very tired and could do with a refurb. Staff were friendly and helpful on arrival. Room was comfortable enough. Wifi signal was good but was an unsecured connection so didnt use it. Breakfast was below average, wouldn't stay again.
2019 年 9 月入住 1 晚

2/10 糟糕

真实旅客

2019 年 8 月入住 5 晚

10/10 超赞

Sako

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2019 年 9 月入住 1 晚

10/10 超赞

Andrew

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Definitely recommend a stay
Had a brilliant stay staff were fantastic had a lovely time
2019 年 8 月入住 1 晚

8/10 还可以

IAN

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Worth a stay
Stayed at the whitehouse for two nights with friends and family for the weekend. Very friendly and warm welcome rooms are comfortable breakfast was buffet style and nothing was too much trouble for the staff who kept extra toast and coffee coming. Will definitely stay again when in Cornwall
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

满意：清洁度、员工和服务、服务设施、住宿条件和设施
2019 年 8 月入住 1 晚

10/10 超赞

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very helpful staff, great location for exploring the coastline. Excellent breakfast
2019 年 8 月入住 4 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Nice size bedrooms, great food, no wifi and no internet to connect to on data. Some staff said the routers had been down for months. Makes life a little difficult when you are travelling not being able to connect to maps and local info.
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：员工和服务
Hotel in a great location to travel all around Cornwall. Rooms very nice and spacious and appeared recently refurbished with some minor repairs still ongoing. Two items needed addressing in the room which they did on request the same day.
2019 年 8 月入住 5 晚

10/10 超赞

Paul

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Great stay
Lovely 2 night stay at this hotel. The room was big, the bed was comfy, breakfast was great, the pub is very well kept if a little dated and the staff are brilliant. We didnt eat at the hotel other than breakfast but the menu looked good value. Would definitely stay here again
2019 年 8 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Very welcoming staff. Great breakfast - so good we booked the whole family in for Sunday Carvery. I would say this place at this time of year was very good value.
2019 年 8 月入住 1 晚

8/10 还可以

真实旅客

与家人出行
满意：清洁度、员工和服务、服务设施
The rooms were tired and in need of a revamp but spotless and comfortable. Comfy beds. Lovely relaxed feel. Food very good and good value. Cheap and cheerful. Would recommend despite the need to redecorate and fit new bathrooms. Everything works
2019 年 8 月入住 2 晚

10/10 超赞

真实旅客

满意：员工和服务，清洁度
2019 年 8 月入住 8 晚

8/10 还可以

John

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay at Whitehouse
Great staff, interesting place
2019 年 8 月入住 2 晚

10/10 超赞

真实旅客

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
We had a great over night stay we loved it here food was great
2019 年 8 月入住 1 晚

6/10 一般

真实旅客

与家人出行
Es gibt keine Rezeption, wir mussten den Schlüssel an der Bar holen.Man hat uns nicht gesagt, das war nur bis 9:00 Uhr frühstücken kann. So haben wir das erste Frühstück bezahlt und verpasst.
2019 年 8 月入住 2 晚