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关于詹克斯智选假日套房酒店 - IHG 旗下酒店的点评

2.5 out of 5
詹克斯智选假日套房酒店 - IHG 旗下酒店
150 Aquarium Drive, Jenks, OK

点评

8.2

很好

10 分 - 超赞。423 条好评，共有 858 条点评" "
8 分 - 还可以。227 条好评，共有 858 条点评" "
6 分 - 一般。105 条好评，共有 858 条点评" "
4 分 - 很差。66 条好评，共有 858 条点评" "
2 分 - 糟糕。37 条好评，共有 858 条点评" "

8.8/10

清洁度

8.6/10

员工和服务

8.0/10

服务设施

8.4/10

住宿条件和设施

8.2/10

环保

点评

10/10 超赞

Rachelle，Denton

满意：清洁度、员工和服务、服务设施、住宿条件和设施
They were friendly and the room was cold and clean.
2024 年 4 月入住 1 晚
Victor Espinoza 于 2024年04月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

2/10 糟糕

Latanya

满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
I think the hotel accommodations were deplorable. The lobby was dirty/dusty - windows cloudy and looked like they haven't been washed/cleaned in months. The rooms were outdated, my shade was torn, dead bug shell in the bed, the phones did not work (even after switching rooms), the heater was detached from wall in first room, the iron was missing the knob and I could not tell what setting I was using, the pool was out of order, and the towels were worn. The pictures online were VERY misleading.
2024 年 4 月入住 4 晚
victor espinoza 于 2024年04月17日 的回复
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

6/10 一般

Pamela

与家人及幼儿出行
满意：清洁度、员工和服务、住宿条件和设施
Clean and very accessible to restaurants and shops.
2024 年 4 月入住 1 晚
victor espinoza 于 2024年04月16日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 超赞

Laurie

满意：清洁度、员工和服务、住宿条件和设施
Staff was excellent and helped me due to my broken leg.
2024 年 4 月入住 2 晚
Victor Espinoza 于 2024年04月9日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 很差

Annie

与家人及幼儿出行
不满意：清洁度、服务设施、住宿条件和设施
We were so excited to stay here with our little one because of the indoor pool. However, nowhere online does it say the pool is closed. Total disappointment since it is advertised all over their website and on expedia. If you are booking for the convenience of the pool…. call before you book.
Victor Espiniza 于 2024年04月8日 的回复
Thank you for providing your feedback regarding your experience. While I'm happy to hear you found our hotel to be clean and modern, as well as our staff to be friendly and helpful, it's disappointing to know we let you down by not providing a pool or an advance notice. It's a vital tool in exceeding your expectations.

10/10 超赞

Laurie

满意：清洁度、员工和服务、住宿条件和设施
0
2024 年 3 月入住 2 晚
Victor Espinoza 于 2024年04月8日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 很差

Russell

与家人及幼儿出行
不满意：住宿条件和设施，员工和服务
Pool was broken
2024 年 3 月入住 1 晚
Victor Espinoza 于 2024年03月19日 的回复
Thank you for bringing this to our attention. We will work to improve our services in the future.

2/10 糟糕

Kyler

与家人出行
满意：员工和服务
不满意：清洁度、服务设施、住宿条件和设施
The beds was comfy. The pool is closed one reason we booked it. There was pubic hair in the tub that wasnt mine. My 3 year old woke up w8th bites on her arm pretty sure its bed bugs. The breakfast was nasty and i know its a hotel but ive stayed in hotels that the breakfast was way better. Pancake machine wasnt opened the bacon was burnt to a crisp. The gravy was pkay the apple juice was watered down. Honestly the inly positive thing i have to say is the staff was friendly.
2024 年 3 月入住 1 晚
Victor Espinoza 于 2024年03月19日 的回复
Thank you for bringing this to our attention. We will work to improve our services in the future.

8/10 还可以

Phillip

满意：员工和服务、服务设施、住宿条件和设施
We chose this hotel because of the indoor pool, when we checked in they said the pool was closed temporarily, wish they would have noted that on web site, would have looked some where else, but everything else was nice.
2024 年 3 月入住 1 晚
Victor Espinoza 于 2024年03月19日 的回复
We do apologize for the inconvenience. We will work to improve our services in the future.

8/10 还可以

Trenesha

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
I liked the remodeled hotel. The rooms were spacious and the breakfast was hearty. The only think is that my room has a pull out sofa bed and that part of the room seemed a little outdated. The sofa and sofa table didn’t match the design or the rest or the room. Also, my shower curtain was dirty.
2024 年 3 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

6/10 一般

Stephanie

不满意：住宿条件和设施
2024 年 3 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

8/10 还可以

Mark

满意：清洁度
2024 年 2 月入住 2 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 超赞

Keith

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
It was a great stay!
2024 年 2 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 还可以

Jeffrey

与家人出行
满意：服务设施，员工和服务
不满意：清洁度
Our room could have been a lot cleaner. In the bathroom the corners of the floor had dirt in them. The bath enclosure has a crack in it. The room overall needed detailed cleaning.
2024 年 2 月入住 2 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 很差

Lindsay

满意：员工和服务，清洁度
不满意：住宿条件和设施
2024 年 2 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

10/10 超赞

Juan Sergio，Ardmore

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
.
2024 年 2 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 超赞

Joseph

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 还可以

Tanya

与家人出行
满意：员工和服务，清洁度
Several small things werent working well: TV, a lamp, toilet not flushing completely. We have stayed here before and will stay here again, but this time was not as great.
2024 年 2 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for being our guest at Holiday Inn Express in Jenks. We appreciate you taking time to provide your feedback. We will share your message with our Maintenance Staff, so we can offer you a quality product in the future. Thank you again for your feedback. It's a vital tool in exceeding your expectations. Thanks for staying with us!

8/10 还可以

Roger Brandon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
good
It was a good hotel. Nothing fancy. Nothing that set it apart from other hotels. It was a good location for where I was in that area for business.
2024 年 1 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 超赞

Kathleen

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
Very friendly and helpful staff
2024 年 1 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

10/10 超赞

Glynda

满意：清洁度、员工和服务、服务设施、住宿条件和设施
We liked it all
2024 年 2 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 还可以

Jason

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice finishes, firm beds not comfy, good for the$$
Aesthetically this hotel was very nice. The entry lobby is one of the ncorst Holiday Inns I have seen. The rooms are nice, woth updated finishes. The beds were not very comfortable. I woke up with my back hurting. Breakfast was meh, but it was "free". The pool was small and VERY loud. They need to add some acoustic dampening. I found myself plugging my ears with abput 10 kids in the pool. In general, all hotels that have indoor pools, need to heat them more. They are always on the cold side. The kids had fun but the water was on the cold side. Adults would enjoy it more if they would put in a hot tub.
2024 年 1 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

8/10 还可以

Tanya

满意：员工和服务，清洁度
Pool was not available and this was not stated when my reservation was made
2024 年 1 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for providing your feedback regarding your experience. While I'm happy to hear you found our hotel to be clean and modern, as well as our staff to be friendly and helpful, it's disappointing to know we let you down by not providing a pool or an advance notice. It's a vital tool in exceeding your expectations.

10/10 超赞

Burt

2024 年 1 月入住 1 晚
Victor Espinoza 于 2024年03月21日 的回复
Thank you for the great review. It's always great to hear when our team delivers an exceptional guest experience. Your satisfaction is our priority. We appreciate you staying with us and we hope to see you again soon.

4/10 很差

Arnold

满意：住宿条件和设施，清洁度
不满意：员工和服务
The hotel wasn’t close to full but it doesn’t matter apparently. Here you go sir, enjoy your room next to the elevator. I guess someone has to take it. L re as than friendly greeting by the staff. I swore when I last stayed here I wouldn’t be back. I thought two years was long enough for things To improve - I guess that was wishful thinking.
2024 年 1 月入住 1 晚

10/10 超赞

Shinko

2024 年 1 月入住 2 晚

10/10 超赞

najma，Moore

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
2024 年 1 月入住 1 晚

6/10 一般

Keilah

与家人出行
满意：住宿条件和设施，服务设施
不满意：员工和服务
2024 年 1 月入住 1 晚

10/10 超赞

Jacqueline

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice stay
The staff was friendly the bed was very comfortable. I would definitely recommend this place
2023 年 12 月入住 1 晚

10/10 超赞

Jo

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly. Hotel was clean.
2023 年 12 月入住 1 晚

10/10 超赞

Delbert

满意：住宿条件和设施，员工和服务
2023 年 12 月入住 1 晚

10/10 超赞

Jesse

满意：清洁度、员工和服务、服务设施、住宿条件和设施
The staff was very friendly.
2023 年 12 月入住 1 晚

10/10 超赞

Morgan

满意：清洁度、员工和服务、住宿条件和设施
2023 年 12 月入住 1 晚

10/10 超赞

Leslie

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful experience. We only stayed one night but the service at the front desk and breakfast crew was fantastic! Their friendly attitudes made our holiday stay very merry. The rooms were recently renovated and very clean. Shower and bathroom products were great. The gym had a very good selection of free weights and cardio machines. Very happy with our stay and would stay again.
2023 年 12 月入住 1 晚

10/10 超赞

Jennifer

满意：清洁度、员工和服务、服务设施、住宿条件和设施
Room was clean and quiet. Staff was very friendly and helpful. Breakfast was pretty good too. Definitely would stay again.
2023 年 12 月入住 1 晚

10/10 超赞

Daymond

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice hotel
It was a nice hotel with all the amenities needed. The only thing is the beds weren’t very comfortable. Otherwise, it was perfect.
2023 年 12 月入住 1 晚

6/10 一般

Jay

商务旅客
2023 年 12 月入住 1 晚

4/10 很差

Glenna

不满意：住宿条件和设施，清洁度
Elevator being serviced and we were on the third floor. We also got to straddle carpet cleaning hoses and cords alm
2023 年 12 月入住 1 晚

10/10 超赞

Patricia

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
No issues at all. Nice clean rooms. Friendly and helpful staff. Lots of delicious breakfast choices.
2023 年 11 月入住 4 晚

10/10 超赞

Jon

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2023 年 11 月入住 2 晚

10/10 超赞

marie

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Everyone was very nice and friendly and helpful. Walked to the aquarium.
2023 年 11 月入住 3 晚

10/10 超赞

Anthony

与家人出行
满意：员工和服务
I would definitely recommend and stay at this property again!
2023 年 11 月入住 1 晚

10/10 超赞

Jennifer

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Staff was super helpful and really nice. Would definitely stay again.
2023 年 11 月入住 1 晚

8/10 还可以

Elizaberh

2023 年 11 月入住 1 晚

10/10 超赞

Lesley

2023 年 11 月入住 1 晚

10/10 超赞

william

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Property was in a nice location with several restaurants within walking the riverwalk right behind the hotel was quite nice. The only complaint is the hotel was rather noisy. You could hear disturbances or noise from The Other rooms.
2023 年 11 月入住 2 晚

10/10 超赞

Jiri

满意：清洁度、员工和服务、客房舒适度
2023 年 11 月入住 1 晚

10/10 超赞

Cheryl

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The beds are awesome. We got a great night sleep both nights.
2023 年 10 月入住 2 晚

8/10 还可以

Robert，Ft. Myers

商务旅客
满意：清洁度、员工和服务、服务设施
Walkable to good food.
2023 年 10 月入住 1 晚

2/10 糟糕

Ashley

满意：住宿条件和设施，清洁度
不满意：员工和服务
We come every year for an ax throwing competition and my friends have a service dog that your staff repeatedly harassed and made the handler uncomfortable. None of us felt safe coming down to the lobby of the service dog was with us.
2023 年 10 月入住 6 晚