鸟瞰图

关于阿祖里克酒店的点评

4 out of 5
阿祖里克酒店
Carretera Tulum-Ruinas Km. 5, Zona Hotelera Tulum, Tulum, QROO

点评

8.0

很好

10 分 - 超赞。309 条好评,共有 605 条点评" "
8 分 - 还可以。120 条好评,共有 605 条点评" "
6 分 - 一般。67 条好评,共有 605 条点评" "
4 分 - 很差。56 条好评,共有 605 条点评" "
2 分 - 糟糕。53 条好评,共有 605 条点评" "

8.4/10

清洁度

8.2/10

员工和服务

7.6/10

服务设施

8.0/10

住宿条件和设施

9.0/10

环保

点评

10/10 超赞

Nereus

6/10 一般

jing

满意:清洁度、员工和服务、服务设施
2022 年 7 月入住 3 晚

10/10 超赞

真实旅客

满意:员工和服务
2019 年 5 月入住 1 晚
Bernardo Meneses 于 2019年05月30日 的回复
Dear Guest From our hearts we appreciate your comments and we are proud to know that your connection with Azulik was a memorable experience, we hope you visit us again soon.

10/10 超赞

Alejandra

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This is the most romantic hotel I have ever been to, It’s so relaxing, Everything is so pretty and it makes you feel connected to the jungle and the sea The only challenging thing was that there Weren’t any lights in the bedroom, which is nice to disconnect and have a different experience, but after two nights with no light it isn’t that much fun. Still, I will go again many times, Highly recommend
2024 年 4 月入住 4 晚

10/10 超赞

Bernardo

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best best experience I ever had me and my husband loved it. We enjoyed the staff there. The food was delicious beautiful nature hotel. If you’re trying to look for something spiritual, relaxing couples, this is the place to go. One thing that we did not like that there is no lights at night, and everything has to be turned on by candles, but other than that it was a perfect experience for us
2024 年 4 月入住 5 晚
Paulina 于 2024年04月13日 的回复
Thank you so much for your glowing review! We're thrilled to hear that you and your husband had such a fantastic experience at our hotel and that you found it to be a perfect retreat for spiritual relaxation.We're delighted that you enjoyed the hospitality of our staff, the delicious food, and the beautiful natural surroundings. Your feedback regarding the lighting is appreciated, and we understand the importance of creating a comfortable environment for our guests. We'll certainly take your comments into consideration as we continue to enhance our amenities.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another memorable experience in the future!

10/10 超赞

Rita Rodriguez

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Me gusto mucho el Hotel, pero las sabanas y la manta necesitan estar mas limpias
2024 年 4 月入住 2 晚
Paulina 于 2024年04月13日 的回复
Apreciamos mucho tus comentarios y nos alegra saber que disfrutaste tu estancia en nuestro hotel. Lamentamos mucho que no hayas encontrado las sábanas y la manta tan limpias como esperabas. La limpieza y el confort de nuestros huéspedes son de suma importancia para nosotros, y te aseguramos que tomaremos medidas inmediatas para abordar este asunto con nuestro equipo de limpieza. Esperamos que esta experiencia no te impida volver a visitarnos en el futuro. ¡Gracias por tu retroalimentación y esperamos verte pronto!

10/10 超赞

Maria Andreina

与家人出行
满意:员工和服务、服务设施、住宿条件和设施
Estoy muy feliz de haber tenido el privilegio de conocer este lugar. Lo recomiendo muchísimo, si estás buscando descansar, conectar con la naturaleza, llenarte de buenas energías pero sobre todo conocer un lugar ÚNICO no dudes en quedarte en Azulik. Cada espacio del hotel es una obra de arte, los atardeceres y amaneceres son muy lindos. Los atardeceres, los restaurantes, el club del mezcal TODO es increíblemente mágico! Volvería sin pensarlo ❤️
2024 年 4 月入住 2 晚
Paulina 于 2024年04月13日 的回复
¡Gracias por tus amables palabras! Nos alegra mucho saber que tu estancia en Azulik fue una experiencia mágica y memorable. Nuestro objetivo es brindar un ambiente único y enriquecedor para nuestros huéspedes, donde puedan descansar, conectarse con la naturaleza y llenarse de energías positivas.Es maravilloso escuchar que disfrutaste de cada espacio del hotel, así como de los atardeceres, los amaneceres y las experiencias gastronómicas en nuestros restaurantes y en el club del mezcal. Sería un honor recibirte nuevamente en Azulik en el futuro.¡Esperamos verte pronto para otra experiencia inolvidable!

6/10 一般

Andrés

与配偶出行
满意:住宿条件和设施,清洁度
6/10
2024 年 4 月入住 1 晚
Paulina 于 2024年04月15日 的回复
Thank you for sharing with us your experience during your stay.

2/10 糟糕

Revina,Toronto

团体旅客
不满意:清洁度、员工和服务、住宿条件和设施
We recently stayed at Azulik and unfortunately, it was a thoroughly disappointing experience. From the moment we checked in, it was evident that this hotel falls short in several key areas.Firstly, the cleanliness of the room left much to be desired. We found the rooms beyond dirty and lacking basic. It was clear that the housekeeping standards were subpar.Additionally, the amenities promised on the website were either nonexistent or severely lacking. The Wi-Fi connection was unreliable at best, making it nearly impossible to get any work done. There was not a proper table or chair or any power outlet for people to even be able to charge or have a coffee in the room. There was not even a single coffee machine in the room. Furthermore, the customer service was lackluster. The staff seemed indifferent to guests' needs and were unresponsive to requests for assistance. It was evident that they lacked proper training in hospitality and guest relations. The prices were over the roof for the restaurants and overall food for the quality and portions they were offering. As hotel guests we weren’t even able to enjoy or access any of the beautiful areas of the hotel without being chased by security and stuff making us feel like intruders. Overall, my stay at Azulik was a regrettable experience. I would strongly advise against booking a room here unless significant improvementsi are made in terms of cleanliness, amenities, and customer service.
2024 年 3 月入住 4 晚
Paulina 于 2024年04月13日 的回复
Thank you for sharing your experience with us, although we're truly disheartened to learn of your disappointing stay at Azulik. Please accept our sincerest apologies for falling short of your expectations.We deeply regret that the cleanliness of your room did not meet our usual standards and that you found it lacking in basic amenities. This is certainly not the experience we strive to provide for our guests, and we are investigating this matter with our housekeeping team to ensure immediate improvements.Regarding the amenities and services, we understand the frustration caused by the unreliable Wi-Fi connection and the absence of proper facilities in the room. Your feedback is invaluable as we work to enhance our offerings and guest experience. Rest assured, we are addressing these issues to provide a more comfortable stay for our guests in the future.We're also disappointed to hear about your experience with our customer service. Providing exceptional service is at the core of what we do, and it's concerning to hear that we fell short in this aspect. We will be conducting additional training sessions to ensure that our team members are better equipped to meet the needs of our guests with professionalism and care.We're truly sorry for any inconvenience caused by the pricing and the limitations you encountered in accessing certain areas of the hotel. We appreciate your feedback and will take it into account as we continue to improve our services and offerings.We understand your reluctance to recommend us at this time, but we sincerely hope you will consider giving us another chance to exceed your expectations in the future. Please don't hesitate to reach out to us directly if you would like to discuss your experience further.

8/10 还可以

AXEL

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Increíble Lugar
2024 年 3 月入住 1 晚
Paulina 于 2024年04月13日 的回复
¡Gracias por tus amables palabras! Nos alegra mucho saber que disfrutaste de tu tiempo aquí. Siempre estamos aquí para proporcionar experiencias increíbles. ¡Esperamos verte de nuevo pronto!

6/10 一般

Octavio

满意:住宿条件和设施
不满意:服务设施,员工和服务
El lugar es muy lindo, arquitectónicamente es muy bueno. El detalle es el servicio. El servicio es directamente malo. Aparte de tener unos precios carísimos (digamos que una cena no baja de 200 USD por persona) el servicio en general es muy desorganizado, no son atentos y continuamente parece que te están haciendo un favor.
2024 年 3 月入住 2 晚
Paulina 于 2024年04月13日 的回复
Agradecemos sinceramente tu comentario y nos complace saber que apreciaste la belleza arquitectónica.Lamentamos profundamente que tu experiencia con nuestro servicio no haya estado a la altura de tus expectativas. Queremos que sepas que tus observaciones son extremadamente importantes para nosotros, ya que nos esforzamos por brindar un servicio de alta calidad en todos los aspectos de tu estancia.Tomamos muy en serio tus comentarios sobre la organización y la atención al cliente, y estamos tomando medidas inmediatas para abordar estas preocupaciones con nuestro equipo. Nos disculpamos por cualquier inconveniente que hayas experimentado y te aseguramos que estamos trabajando arduamente para mejorar.Respecto a los precios, comprendemos tu punto de vista y valoramos tus comentarios. Continuaremos evaluando nuestras tarifas para garantizar que ofrezcamos una experiencia que esté en línea con las expectativas de nuestros huéspedes.Esperamos tener la oportunidad de recibirte nuevamente y demostrarte la calidad de nuestro servicio en el futuro.

10/10 超赞

Sergio

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent experience
2024 年 3 月入住 3 晚
Paulina 于 2024年04月13日 的回复
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

8/10 还可以

Mari,CDMX

与配偶出行
满意:住宿条件和设施,清洁度
不满意:服务设施,员工和服务
2024 年 3 月入住 2 晚
Paulina 于 2024年04月13日 的回复
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

10/10 超赞

Eduardo Rodriguez

满意:清洁度、员工和服务、住宿条件和设施
Excepcional todo en general, investiguen antes de reservar, no es para todos y no lo digo por el costo, si no por el concepto
2024 年 3 月入住 2 晚
Paulina 于 2024年04月13日 的回复
Thank you for your exceptional review and for choosing to stay with us. We're delighted to hear that you found everything to be exceptional overall.We appreciate your advice to potential guests to research before booking. Azulik embraces a distinct concept, and we understand it may not be for everyone. We encourage guests to explore our website and learn more about our ethos and offerings to ensure it aligns with their expectations.Thank you for sharing your insights, and we hope to welcome you back for another exceptional experience in the future.

6/10 一般

Mallory

与配偶出行
不满意:住宿条件和设施,员工和服务
My husband and I stayed for one night just to experience the amenities at Azulik. We did enjoy the unique experience that came with a welcome ritual, the oceanfront view where we slept through the sound of the waves as our lullaby. Few things we disliked was that it wasn’t the most comfortable at times - limited lighting in the room during the evenings, not sound proof so you can hear the squeaking of the wood floors from above you, not much privacy unless you’re lucky to have nobody staying next door, can easily get lost as there are sections where it would be “ staff only” but there were no clear signs indicating that and lastly its very overpriced for what it is so not recommended for those on a tight budget. I’d say stay one night for the experience…
2024 年 3 月入住 1 晚
Paulina 于 2024年04月13日 的回复
Thank you for sharing your experience with us after your stay at Azulik. We're thrilled to hear that you enjoyed the unique aspects of your visit, including our welcome ritual and the soothing oceanfront view.We're also grateful for your constructive feedback regarding areas where we can improve. We apologize for any discomfort caused by the limited lighting and lack of soundproofing in the room. Your comments regarding privacy and signage are duly noted, and we will take steps to address these concerns to enhance the overall guest experience.We understand your perspective on pricing and recognize that Azulik may not be suitable for every budget. However, we strive to provide a one-of-a-kind experience that reflects the natural beauty and serenity of our surroundings.

8/10 还可以

David,Burlingame

与配偶出行
满意:服务设施,员工和服务
不满意:清洁度
Pros: The beautiful location, Beach, and Staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro were the reason we had a pleasant stay. Cons: Rooms have a lot of holes all around therefore lots of spiders, mosquitos, and large insects. Candles were not enough we asked for 8 extra candles. Music was blasting too loud at night for a wellness getaway it was too loud. We did not want to go to a party resort we chose this place because peace and quiet. Also, there is no cell service (Understanding that its a jungle) but no wifi so we could not do any work or plan out a trip in the hotel.
2024 年 2 月入住 4 晚
Paulina 于 2024年04月13日 的回复
Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed the beautiful location, beach, and the excellent service provided by our staff members Angel Maria, Bell Hop Jaime, and Bell Hop Alejandro. Your kind words mean a lot to us, and we will be sure to pass along your appreciation to them.We also appreciate your constructive feedback regarding the areas where we can improve. We apologize for any inconvenience caused by the presence of insects in your room and the insufficient number of candles provided. Rest assured, we will address these issues promptly to ensure a more comfortable stay for our guests in the future.Additionally, we apologize for the loud music at night, as we understand the importance of providing a peaceful environment for a wellness getaway. We will take measures to ensure that noise levels are kept to a minimum to accommodate guests seeking tranquility.Regarding the lack of cell service and Wi-Fi, we understand the challenges of being in a jungle

6/10 一般

Blendi

与配偶出行
满意:住宿条件和设施,员工和服务
For the price you pay, you not getting luxury. Me has the sky villa. The next night we stayed at La Valise. Same price point, 10x better service & the views are different level
2024 年 2 月入住 1 晚
Paulina 于 2024年04月13日 的回复
Dear Blendi,Thank you for taking the time to share your experience with us. We are sorry to hear that your stay did not meet your expectations.Please feel free to reach out to us directly

4/10 很差

Andy

与配偶出行, 团体旅客
满意:服务设施,员工和服务
不满意:住宿条件和设施,清洁度
El lugar esta bonito pero le falta luz todo es a vela para mantener esa vibra tulum pero seria mejor si tuviera luz del resto me salio una cucaracha,empezo a caer paja del techo y del reato todo el personal muy atento y buen roof
2024 年 2 月入住 1 晚

10/10 超赞

tan

满意:清洁度、员工和服务、住宿条件和设施
Perfect
2024 年 1 月入住 1 晚

10/10 超赞

Katarzyna

2024 年 2 月入住 4 晚
Paulina 于 2024年04月13日 的回复
Thank you for sharing your experience with us! We're delighted to hear that you had a good time during your stay.

4/10 很差

真实旅客

满意:清洁度
不满意:员工和服务
Beautiful but Terrible service!
Must read; 1-don't book in advance. The price will drop. 2-its absolutely beautiful, but I wouldn't stay here again. The service is terrible. 2- you have only 2 super expensive options to eat. Room service is terrible. 3-you pay for a seven star hotel but you'd get a jungle service. I don't know why you wouldn't just camp in a jungle!?
2024 年 1 月入住 2 晚

8/10 还可以

Meaghan

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
This hotel is famous for a reason: it is spectacularly beautiful and truly a unique experience we will never forget. If this is on your bucket list, keep it on your bucket list. You will not be disappointed you went. Pros: - staff all incredible. Well staffed everywhere, and great security. Shout out to Carlos for the impromptu wine cellar tour! - Beach is gorgeous, clean, and pretty private. It’s separate from the main beach so much more quiet and feels very safe. More on beach below. - Exquisite property with each direction you look being more beautiful than the last. - Sunsets are a MUST! So stunning. Improvement suggestions: - add a few standard luxuries to rooms, such as bathrobes, clothing hangers and space to unpack (can be as simple as a few posts to hang dresses and some shelves for clothing) - Unfortunately some service issues we weren’t expecting, including the check in desk not asking if we want to use a credit card for the stay. Missed a cool experience we were looking forward to bc we couldn’t leave the beach without getting our credit card from our room. No option to charge to the room without opening a credit which reception missed upon checkin. - Beach is semi private and should be totally private for this price. Non-Guests kept hanging at our beach which made the space feel less safe to leave belongings while swimming. - Better pillows please. - Housekeeping missed our room for turndown so it was pitch black coming back and we had to call for help.
2024 年 1 月入住 2 晚

10/10 超赞

Henry

满意:清洁度、员工和服务、住宿条件和设施
The thing i did not like was the Check Out they made me leave the room at 11 AM, when the average check out time is 12
2024 年 1 月入住 1 晚

8/10 还可以

Charles

满意:清洁度、员工和服务、住宿条件和设施
Great experience, food was outrageous.
Azulik is a beautiful and unique place to stay. The design and construction blew my mind and were so well thought out. The restaurants and roof top patios are a must. Our stay was well worth the high price of the room, but I would only do 2-3 nights max. We missed little comforts which would become bothersome after a few days. No lights and no shower was fun but got old fast. The excessive prices on everything else was beyond ridiculous. The only option for a cup of coffee is the restaurant or room service at $10/cup. A bottle of corona on the beach, also $10. A small margarita, $30. The food in the restaurant, while delicious, seemed to have an extra zero on the end of everything. The experience was amazing but I wouldn’t go back.
2024 年 1 月入住 3 晚

10/10 超赞

Geraldine

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Nice restaurants.
2024 年 1 月入住 1 晚

10/10 超赞

Jiajun

团体旅客
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The best experience of jungle tree life but food can be better
2024 年 1 月入住 6 晚

10/10 超赞

Bree

2024 年 1 月入住 3 晚

2/10 糟糕

Lindsay

2024 年 1 月入住 1 晚

10/10 超赞

Noor,San Diego

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staying at Azulik was Dreamy, surrounded by nature and Sea was exactly what I was looking for. Highly recommend doing the spa services. The massage by the ocean was amazing
2024 年 1 月入住 1 晚

8/10 还可以

Edgard

满意:服务设施,员工和服务
It was a nice experience but I recommend to be careful with the food or drinks
2024 年 1 月入住 1 晚

10/10 超赞

Jorge

2024 年 1 月入住 2 晚

4/10 很差

JOSEPH,Los Angles

团体旅客
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
THE PROPERTY IMAGES ON THE WEBSITE MAKE THE PROPERTY LOOK BRAND NEW BUT ITS RATHER RUN DOWN AND EXPENSIVE ............ SERVICE WAS TERRIBLE. SO DISAPPOINTED FOR OUR 4 DAY STAY...
2024 年 1 月入住 4 晚

2/10 糟糕

Krystal

不满意:清洁度、住宿条件和设施、客房舒适度
Overpriced, good for pics
We paid a lot of money to stay here. We went to celebrate our baby moon since the hotel boasted relaxation. The staff was excellent. However, everything is very dark. No lights and lots of stairs to walk up, had to use phone light to see things in room even with the candles. The worst part was that next door there is a hotel/club that blares music all night. It was so loud that we didn’t sleep for two nights. As I mentioned, I was very pregnant during the stay and I expressed my concerns to staff and even though they had an open (upgraded) room, they chose not to offer it to a paying customer and instead left it vacant. Tulum itself was lovely but we will not spend our money here again. I recommend staying elsewhere and just making a reservation or visiting the bar and restaurant. Save your money
2023 年 12 月入住 3 晚

10/10 超赞

Survitrius

满意:清洁度、员工和服务、服务设施、住宿条件和设施

10/10 超赞

ABDUL JALEEL

2023 年 12 月入住 1 晚

2/10 糟糕

Hector

满意:员工和服务
不满意:住宿条件和设施,清洁度
Unfortunately too much inconvenient construction in front of our room during our entire stay and could not enjoy our room.
2023 年 12 月入住 2 晚

10/10 超赞

ABDUL JALEEL

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent stay and beautiful. If you plan to visit Tulum must stay at this place.
2023 年 12 月入住 1 晚

2/10 糟糕

Isaac

I’m so disappointed with Expedia 2 days before my trip my sister passed away, en Expedia doesn’t elfp me at all.
2023 年 12 月入住 4 晚

10/10 超赞

Stella

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
My stay at Azulik was amazing and more than I expected. I don’t understand how people can review this place badly! When you choose to go there yoo choose a nature environnment so you can’t complain about nature although there was no bugs. I think the incense they burn keep them away. Rooms are not super private but nobody really cares. We had air conditioner and wifi. No bugs inside our room. The staff was friendly. I will come back for sure it was quite the experience. If you want a regular place go to a resort in cancun. Azulik is unique.
2023 年 12 月入住 2 晚

10/10 超赞

Zenaida

与配偶出行
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The atmosphere is amazing and the hotel itself is beautiful l!
2023 年 9 月入住 4 晚

10/10 超赞

Ge,Maplewood

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
不满意:服务设施
I liked the views and how the walkway has palm trees on each side. I didnt like how the resort was very expensive and there wasnt a lot of people so the walkways were kind of rough since there wouldnt be lots of people walking over it
2023 年 12 月入住 3 晚

10/10 超赞

Ersel

满意:清洁度、员工和服务、住宿条件和设施
2023 年 11 月入住 5 晚

8/10 还可以

SHRAVAN,Sammamish

与配偶出行
满意:清洁度、员工和服务、住宿条件和设施
It’s expensive
2023 年 11 月入住 1 晚

6/10 一般

Amy

与配偶出行
满意:住宿条件和设施
Hotel muy caro ! La comida y la bebida extremadamente caros y no cumple con las expectativas de calidad-precio. A las 12:00 se entrega la habitación y ya no te puedes quedar en el hotel a pesar que todo lo pagas por aparte !! No vuelvo ni lo recomiendo !
2023 年 11 月入住 1 晚

6/10 一般

Atta

2023 年 11 月入住 2 晚

6/10 一般

Alan

满意:清洁度、住宿条件和设施、客房舒适度
Bonito hotel sin justificación de altos costos
Muy bonito hotel excelente arquitectura y tranquilidad y buen servicio, recomendaría baño en recepción y botes para basura, solo hay en cuarto, el costo del hotel es muy alto para no incluir bebidas ni alimentos (no es all inclusive) una copa o una bebida en casi 400 pesos mexicanos, adicional la comida es buena no excelente y el costo si es de una comida gourmet en promedio algo básico 1000 pesos mexicanos por comida. En resumen muy bonito hotel pero no justifica el alto costo de hospedaje y consumo de alimentos a la carta.
2023 年 11 月入住 2 晚

10/10 超赞

Felipe

2023 年 11 月入住 2 晚

10/10 超赞

Tianyu,Markham

满意:住宿条件和设施,清洁度
They have AC and lighting now. Sea Villa is great.
2023 年 10 月入住 1 晚

10/10 超赞

Joanna

与家人出行
满意:清洁度、员工和服务、住宿条件和设施
Loved the hotel setting and its unique , rustic architecture. The only negative was lack of electricity at night which caused some issues getting around and finding our way.
2023 年 10 月入住 6 晚

10/10 超赞

JULISSA,Houston

满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quite experience! Staff is extremely welcoming and helpful!!
2023 年 10 月入住 3 晚