The property was beautiful, but like other reviews mentioned the room was not cleaned thoroughly but we managed. The first night one of the showers was not draining, however maintenance fixed it quickly & we didnt have any issues with it the rest of our stay. There is another building being built next door so it was noisy and dusty. The roads going to the property are also extremely rough. They seemed to be working on that while we were there though!! It is located just a few minutes drive to the beach area and downtown. We rented a car so had no issues getting around, if you dont get a car you will definately want to rent a bike, moped, or atv! There are tons of options around for that!
Meghann
於 2025 年 4 月住了 5 晚
10/10 優異
guillermo arturo
親子同遊, 多人同遊
2025 年 4 月 21 日
讚好:整潔度、設施服務和住宿狀況
El departamento increible, muy bonita su decoración, solo la alberca privada del departamento el agua helada, no la pudimos usar; las albercas comunes muy padres y tranquilas
guillermo arturo
於 2025 年 4 月住了 3 晚
8/10 不錯
Jeremiah
2025 年 4 月 9 日
Jeremiah
於 2025 年 3 月住了 3 晚
10/10 優異
Sergio
2025 年 4 月 7 日
讚好:整潔度和客房舒適度
Sergio
於 2025 年 1 月住了 4 晚
10/10 優異
ERIC
親子同遊
2025 年 3 月 31 日
讚好:整潔度、設施服務和住宿狀況
The property was great and many pools to choose from there is no paved street so it’s a little bit bumpy to get there, but luckily it’s not so far from the main road Kukulkan.
ERIC
於 2025 年 3 月住了 4 晚
10/10 優異
Jon
家人同遊
2025 年 3 月 30 日
讚好:整潔度、設施服務和住宿狀況
All around very good
Jon
於 2025 年 3 月住了 14 晚
8/10 不錯
Audrey
伴侶同遊
2025 年 3 月 19 日
讚好:整潔度、設施服務和住宿狀況
Positif: L’architecture du bâtiment est super belle avec ces nombreuses piscines. Que dire du restaurant sur le toit, c’était super bon et le service l’était tout autant. Le logement était spacieuse pour un loft. D’ailleurs ce dernier avait un accès direct à la piscine.
Négatif: La rue n’est pas pavée donc c’est poussiéreux sur la propriété. Et c’est difficile de circuler avec une voiture ou un scooter puisque la route de terre est très abîmée. Il est pratiquement impossible de se déplacer à pied puisque l’hébergement se trouve entre le centre ville et la plage (45 minutes).
Malgré ce dernier bémol nous avons adoré l’hébergement et Tulum en général. C’est un endroit à découvrir avant que ça soit bondé de touriste.
Audrey
於 2025 年 3 月住了 7 晚
10/10 優異
Oscar
2025 年 3 月 8 日
讚好:整潔度和客房舒適度
Todo muy bien!! Lugar recomendado
Oscar
於 2025 年 2 月住了 8 晚
10/10 優異
Alexander
伴侶同遊
2025 年 2 月 3 日
讚好:整潔度、設施服務和住宿狀況
Great place,very unique, enjoyed this place so much i took an extra day, clean and quiet,nice stuff woth cute bar on the roof
Alexander
於 2025 年 1 月住了 2 晚
8/10 不錯
Annie
家人同遊
2024 年 12 月 24 日
讚好:整潔度和客房舒適度
Tulum condo
Le condo était très beau et très propre. Cependant aucune pression pour l eau chaude dans la douche.
Il pourrait avoir un changement de serviettes. De plus il pourrait y avoir 2-3 sacs à vidange, quelques cups à café et quelques sachets de savon à linge. Il y a une laveuse mais pas de sécheuse. La Poniente 29 pour se rendre au condo n est vraiment pas belle. Par chance que ce n est pas une longue distance. Les piscines sont froides et la propreté laisse à désirer.
Sinon excellent service de la concierge et reçu les instructions clairs avant l arrivée.
En général une belle place et un beau condo pour un prix relativement abordable. Nous avions le condo 209.
Annie
於 2024 年 12 月住了 3 晚
10/10 優異
Jorge
2024 年 12 月 22 日
讚好:整潔度和客房舒適度
Jorge
於 2024 年 12 月住了 3 晚
10/10 優異
Mohammed
家人同遊
2024 年 12 月 16 日
讚好:整潔度、設施服務和住宿狀況
Everything was amazing! The manager contacted me and everything I needed they provided me immediately
Mohammed
於 2024 年 12 月住了 3 晚
8/10 不錯
christian
家人同遊
2024 年 11 月 19 日
讚好:整潔度和住宿狀況
Beautiful condo
christian
於 2024 年 11 月住了 5 晚
2/10 很差
Christina
多人同遊
2024 年 8 月 28 日
讚好:住宿狀況
不滿:整潔度
my stay here did not start out well due to arriving at the location and our apartment was completely dirty. There were bugs inside the apartment. There was trash everywhere. There were beds, not made basically nobody did housekeeping before we arrived. To preface, the hotel already had extremely bad communication with us. I messaged a month prior, a week prior, two days prior, a day prior and the day of prior. We had received no information about our apartment. two hours before our check-in that is when we received the information and how to get into the apartment. There is no concierge there. The person you contact to is through WhatsApp they are only available until 5 PM. I tried calling them. I tried texting them no matter what. Unfortunately, I got there after 5 PM so that just meant that I wasn’t gonna be helped, wasted in our apartment around 6:30 that is when I got a call back after I tried to message everyone that the security told me to message. We were able to be moved to a different location just for the night. we felt very uncomfortable to have been in the apartment. We couldn’t even situate ourselves when arriving from the airport after that there were numerous situations where we try to get their help and we did not get a response Or if we did it took hours. If we were able to get through to someone by phone call, the person who answered would be very rude. We honestly were very happy that we got to get out of that apartment as fast as we could.
Christina
於 2024 年 8 月住了 5 晚
2/10 很差
Stanka
家人同遊
2024 年 8 月 28 日
不滿:整潔度、設施服務和住宿狀況
I stayed in Mistiq Gardens for 14 days in Aug 2024. The development is nice and modern BUT there is no one to give you a helping hand or any information. We didn't have electricity for 6 days in our apartment, and it meant no electricity, no water, no air conditioning, simply nothing. We had to grab water from the pool to flush our toilet, we couldn't cook and our groceries in the fridge went bad 3 times. When we asked the front receptionist when would be electricity back on, they had no idea. This pretty much ruined our whole vacation and I would welcome some financial REFUND back. Yes, the manager will respond to this review that it is not their fault, BUT ALSO NOT MINE! Travel somewhere else - with electricity!
Stanka
於 2024 年 8 月住了 15 晚
8/10 不錯
Christian
2024 年 8 月 17 日
讚好:整潔度和住宿狀況
Christian
於 2024 年 8 月住了 7 晚
10/10 優異
Emily
家人同遊
2024 年 8 月 8 日
讚好:整潔度、設施服務和住宿狀況
Great property! Only complaint is that the bike rentals all had popped tires which means we had to go out of the way to find another bike rental property.
Emily
於 2024 年 8 月住了 6 晚
6/10 一般
Juan Carlos
家人同遊
2024 年 8 月 7 日
讚好:整潔度和客房舒適度
El lugar es bonito y cómodo, sin embargo deja muchas cosas a desear, el refrigerador no servía, pedimos apoyo y no se nos brindó.
El costo de limpieza excesivamente costoso 80 usd cuando en la página dice 30 usd.
Pedimos cambio de toallas y nunca lo realizaron
Juan Carlos
於 2024 年 7 月住了 7 晚
2/10 很差
raul
2024 年 7 月 17 日
不滿:整潔度、設施服務和住宿狀況
Mala
raul
於 2024 年 6 月住了 3 晚
10/10 優異
Erica
多人同遊
2024 年 4 月 17 日
讚好:整潔度、設施服務和住宿狀況
Loved the property and the condo. It was very clean, stocked with essentials, and had multiple pools. The rooftop restaurant was nice and food was awesome. They do have assigned underground parking.Only downfall is finding it and the streets are horrible. We received our checkin email the day of but was able to checkin a hour early. If your not fluent in Spanish definitely have a translator app available because majority of staff speaks Spanish but everyone was very nice.
Erica
於 2024 年 4 月住了 3 晚
8/10 不錯
Ligia
伴侶同遊
2024 年 2 月 28 日
讚好:整潔度、設施服務和住宿狀況
Bonito
Ligia
於 2024 年 2 月住了 3 晚
8/10 不錯
James
多人同遊
2024 年 2 月 16 日
讚好:整潔度、設施服務和住宿狀況
This is a newer property, so the facilities are actually pretty great. The pools, the gym, etc. are in great condition. The upstairs restaurant is also convenient since there is nothing walkable from the property. There are taxis out front all the time that can take you where you need to go.
We had a 3 bdrm penthouse with a private pool. The pool was unusable the whole trip because there was never any way to clean it and it would get dirty very quickly. There was also no soap, shampoo or towels in one bathroom, and no cups or anything that would make it convenient. Definitely felt like a room that was just always rented out...but it was still a great place to stay!
James
於 2024 年 1 月住了 4 晚
2/10 很差
Rajvir
多人同遊
2024 年 1 月 29 日
不滿:設施服務
When checked in the apartment was not clean and the garbage was full the floor was dirty. No response from the host and took many requests to get basic housekeeping service from concierge