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关于凯富全套房酒店的点评

2.5 out of 5
凯富全套房酒店
675 W Main St, Uniontown, PA

点评

8.4

很好

10 分 - 超赞。393 条好评，共有 766 条点评" "
8 分 - 还可以。206 条好评，共有 766 条点评" "
6 分 - 一般。92 条好评，共有 766 条点评" "
4 分 - 很差。48 条好评，共有 766 条点评" "
2 分 - 糟糕。27 条好评，共有 766 条点评" "

8.6/10

清洁度

8.6/10

员工和服务

7.2/10

服务设施

8.6/10

住宿条件和设施

7.0/10

环保

点评

6/10 一般

Christina

与家人出行
满意：员工和服务
Room was dated and many repairs needed, but beds were comfortable. Breakfast was awful. Eggs were gross and there was no fruit or yogurt. It was very minimal.
2024 年 5 月入住 1 晚

8/10 还可以

Louella

满意：清洁度、员工和服务、住宿条件和设施
The property was nice. No issues
2024 年 4 月入住 1 晚

4/10 很差

Malgorzata

不满意：住宿条件和设施，清洁度
2024 年 4 月入住 2 晚

8/10 还可以

Antoine

团体旅客
满意：清洁度、员工和服务、服务设施
Need to upgrade the chair and the bathroom door knot. It's broken, the bed sheets and pillow cover are old. But overall is ok.
2024 年 3 月入住 2 晚

10/10 超赞

Bree

满意：清洁度、员工和服务、住宿条件和设施
2024 年 3 月入住 1 晚

6/10 一般

allen

2024 年 2 月入住 1 晚

4/10 很差

Jonathan

商务旅客
满意：客房舒适度，员工和服务
不满意：住宿条件和设施，清洁度
Not the cleanest hotel
There was dried poo on the toilet seat. Blob of jello by the fridge. Torn up chair. No clean cloth towels and no wet wipe towels in the fitness room. Shower was hot and the bed was comfortable - which is what I needed.
Old jello
Dried poo
Torn up chair
2024 年 2 月入住 2 晚

6/10 一般

Dennis

与配偶出行
不满意：住宿条件和设施
This hotel seems to have been remodeled not that long ago but did not have maintenance since then. The walls had damage, the desk chair was destroyed. This made it seem less classy then it could have been. The window had no purpose since it only displayed the back side of the structure that was built outside th lobby entrance. There was some fighting at night and a very loud group during the day with kids running a lot in the hall way back and forth to the pool. It was a good price, but did not live up to my expectations for a comfort suites.

10/10 超赞

Cheryl

2024 年 2 月入住 2 晚

8/10 还可以

Jeanne

与家人出行
满意：员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 1 晚

10/10 超赞

Tara

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 2 月入住 2 晚

6/10 一般

cheyenne

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
The only thing I had an issue with was after eating their breakfast I ended up getting food poisoning so please be careful
2024 年 1 月入住 1 晚

10/10 超赞

Anthony

商务旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 3 晚
Comfort Suites Uniontown PA 于 2024年02月2日 的回复
We are so happy to hear that you enjoyed your stay with us, and that our prices and location were particular highlights. We enjoy giving our guests the best experience possible so its truly rewarding to see good reviews. We'd love to welcome you back soon !

10/10 超赞

Brandon

团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
2024 年 1 月入住 1 晚
Comfort Suites Uniontown PA 于 2024年01月14日 的回复
Thank You for the 10 out of 10 review! Hope to see you again in the future at the Comfort Suites Uniontown!

2/10 糟糕

Sarah

与家人出行
不满意：员工和服务
2023 年 12 月入住 5 晚
Comfort Suites Uniontown PA 于 2024年01月14日 的回复
Sorry to recieve your low score on our hotel. Please let us know what problems you did find so we can address them. Thanks in advance for your input.

10/10 超赞

Patricia

满意：客房舒适度
Okay
Good
2023 年 12 月入住 2 晚
Comfort Suites Uniontown PA 于 2024年01月7日 的回复
Jan 6, 2023Thank you for the awesome feedback regarding your recent stay. We really appreciate the nice comments and we're so glad to know you enjoyed your stay. We hope to see you again.

4/10 很差

Ryan

满意：客房舒适度
不满意：清洁度
Christ.as stay
We arrived to a room smelling like food because the fridge was not emptied. The room appeared clean, but the hallways and stairs had food wrappers all over and an actual dog turd on the stairs. We were awoken on Christmas day by a man and woman next door shouting profanities and arguing over $20,000, nearly resulting in physical violence. Service was great when we asked for it. Overall, the worst stay at this chain in all of 5 trips.
2023 年 12 月入住 3 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

8/10 还可以

Wesley

与家人出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施

2/10 糟糕

Terry

与家人出行
不满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Disgusting conditions!!!!
The hotel was filthy in every space including the room. The room was severely damaged, 49 degrees because they turn the heat off. The bed was dirty with hair all over it and the shower was stained black. The bathroom was filthy. I was traveling with my family and could not stand the condition of the room so I asked to move to another room. The new room was just as filthy and damaged and the heat didn’t work. We then were transferred to another room but found ourselves in the same scenario. We slept the night after giving up and woke up to the strongest smell of weed in the hall that entered our room. The smell filled the elevator all the way to the main lobby. This was the final straw and we requested a refund. The employees didn’t understand what the “big deal” was. Unbelievable. Stay away !!
2023 年 11 月入住 3 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 一般

Sarah

与家人出行
满意：服务设施，清洁度
Arrived at check in and booked a two bed with pullout kitchenette with stove top. Checked into the room and there was no stove top. Went downstairs and explained we needed a room with stove top as stated online. She said only king rooms have the stove top. So they moved us to the room. Then before arriving to the hotel I called about the pool and they said that the pool was cold but they would turn the heat up. Well the pool wasn’t just cold it was ice cold. They said that they needed a new heating element but didn’t say if they ordered the part. The pool wasn’t enjoyable but the kids swam for 10 minutes and got out. The internet was in and out but we couldn’t watch the pay preview on sat night and had to watch it in our phone. Then Sunday at around 9am someone tried to come into our room and good thing we had a chair and the top lock on cause they would have just walked in when we asked for a noon check out. The room over all was ok but did not have pots and pans. We had to buy some to cook. It’s a nice hotel if you don’t expect to swim but call before you book to make sure they fixed the pool.
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 超赞

Glen

满意：员工和服务，清洁度
All good but shower door won’t stay shut
2023 年 11 月入住 1 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 31, 2023Thank you for taking the time to fill out our online survey. We take great pride in Comfort Suites and the services we provide for our guests. We are so glad you enjoyed your stay.

6/10 一般

Edward Mace

不满意：员工和服务
When I arrived, the desk clerk asked me to sign a waiver in case things in the room were damaged. He also asked me how I was paying for the room. When he gave me the paper, I told him that the room was paid for in advance. He told me it was not. I told him to look at the paper he wanted me to sign. My credit card information was on the paper. He saw it, looked on his computer for a few minutes, and said that it was paid. He gave me the passkeys to my room, so I thought. I went to the room and a light was on in between the beds. The beds were not made. There was a towel on the bathroom floor. There was luggage on the beds. The clerk gave me the passkey to a room that was currently in use. I went downstairs and told the clerk about his mistake, and he said he was going to handle it and that it was okay. I told him that it wasn't okay; that Pennsylvania is a gun-carry state for many folks, and that I could have been shot or attacked for going into someone else's room. He said that he would have called upstairs to straighten everything out, but I told him that he didn't move from the front, and that I could have been attacked before he intervened. This could have ended badly for me. The lack of action by the desk clerk made me uncomfortable in staying there. I thought he could give another customer my room passkey. I have no confidence in the hotel or this site in the future, especially since I can't give an honest review.
2023 年 11 月入住 2 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 一般

Isobel

不满意：住宿条件和设施，清洁度
Hallway was dirty and room felt very worn out
2023 年 11 月入住 1 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Feedback from our guests on their experiences is what we useembers to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 一般

真实旅客

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Hairy bathroom
I hate a dirty bathroom. If the bathroom isnt clean, the room isnt either. The carpet was sticky, which is gross. The "neighbors" were noisy all night, upstairs from us was stomping aroumd until 2am... so if you dont mind hearing everything inside and outside the hotel and taking a shower with someone else's body hair, this is definitely the place for you.
2023 年 11 月入住 2 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback on your experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 一般

christine

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
2023 年 11 月入住 2 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 31, 2023Thank you for taking the time to fill out our online survey.

4/10 很差

Mark

与家人出行
不满意：住宿条件和设施，员工和服务
DISSAPOINTING!!
Hotel shows wear. Short staffed, so not responsive to requests. If staying more than 1 night there is no maid service. Waffle batter is watered down making for funny taste. Stayed because of good ratings, but something has happened. Maybe new owners looking for a quick buck. Won't stay here again.
2023 年 11 月入住 4 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 30, 2023Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Suites.Allow me to apologize on behalf of our hotel for failing to meet your expectations on your recent visit. I have shared your feedback to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

10/10 超赞

daniel

与家人出行
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
A great place to stay
Very nice and clean, bed was very comfortable
2023 年 11 月入住 1 晚
Comfort Suites Uniontown PA 于 2023年12月31日 的回复
Dec 31 2023Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Comfort Suites and the services we provide for our valued Choice Privileges members. We are so glad you enjoyed your stay.

4/10 很差

donna，hamilton

与家人出行
满意：清洁度
不满意：员工和服务、服务设施、住宿条件和设施
Staff was arguing in the lobby about cleaning rooms. Our room wasn't clean. Hats & socks left in room from previous quest. Found 2 bugs in room. There was food under mattress on the pull out couch.
2023 年 10 月入住 4 晚

10/10 超赞

Lanette

2023 年 10 月入住 1 晚

10/10 超赞

Ronald

与家人出行, 团体旅客
满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice Place for the Price
This hotel has a lot to offer for the price. Very large comfortable rooms and with a nice size bathroom with a huge shower with strong water pressure. Good location with lots of walkable food options and short drive to shopping. The only minor issue is hot breakfast option were not great.
2023 年 10 月入住 2 晚

8/10 还可以

Sharon

团体旅客
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Easily accessible
2023 年 9 月入住 1 晚

10/10 超赞

Joyce Jackson

与家人出行
满意：清洁度、员工和服务、住宿条件和设施
This is a well-run, clean property. The staff was excellent. The only criticism I have is that the food of the prior occupant of our room was left in the refrigerator. I assume the cleaning staff did not check for that.
2023 年 10 月入住 2 晚

8/10 还可以

Karthi

与家人及幼儿出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Overall it's good place to stay
2023 年 10 月入住 1 晚

8/10 还可以

Luis

满意：员工和服务、住宿条件和设施、客房舒适度
Handy to where we go when we visit
Our usual stay when we are in the area. This time, the keys didn’t work quite right. Got locked out of our room once. Front desk made it all good. All in all nice place to stay.
2023 年 10 月入住 2 晚

6/10 一般

Soumya

与家人及幼儿出行
不满意：清洁度
I think the property is nice, safe, and good value for money. One thing I noticed is they are significantly understaffed, and I really feel sorry for them. It will be better if the management gets a few more people in housekeeping, and they will definitely earn a 5-star.
2023 年 10 月入住 2 晚

10/10 超赞

Murray

满意：清洁度、员工和服务、住宿条件和设施、客房舒适度
Excellent stay.
It was an excellent stay. Very spacious and clean room and extremely comfy bed.very convenient to shops.
2023 年 9 月入住 2 晚

10/10 超赞

Rudy

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

10/10 超赞

Alister

与配偶出行
满意：清洁度、员工和服务、服务设施、住宿条件和设施
Nice large car park on arrival with a gas station across the way and plenty of eating places within walking distance. Hotel on the outside is nice and clean and well presented. Inside is the same with very nice welcoming staff at the front desk. Everything explained about times for complimentary breakfast and if you need ice or snacks. Room nice and large and clean with a sofa area and sink with coffee facilities. Large bathroom and shower with hairdryer. Bedroom spacious and Large tv with a selection of channels.
2023 年 9 月入住 1 晚

4/10 很差

Colleen

不满意：员工和服务
Rude and unprofessional front desk staff.
Arrived at 2:30 for a wedding. Asked if we could check in a little early and were told no. Didn’t say why we couldn’t check-in 30 minutes early. I returned at 2:50 and asked to check-in and was again told no, not until 3. Even if I couldn’t get into the room until after 3 I wanted to be checked in so I could go directly to room at 3. The woman walked away from the desk and left myself and other guests standing in line waiting to check in and didn’t return until 3:05. Trying to prove a point? Or just being rude? When she finally checked us in she sent us to a room that was dirty and someone had to bring us up a key to another room. We paid for a king size bed and ended up with what looked to be two full size beds. There were also slot machines in the lobby and the front desk attendant was yelling at a customer trying to use them while she was checking us in. She also wasn’t wearing a uniform or ice clothes so it was hard to tell if she was a staff member.
2023 年 9 月入住 1 晚

8/10 还可以

Karen

2023 年 9 月入住 2 晚

2/10 糟糕

Daniel

团体旅客
不满意：清洁度、员工和服务、服务设施、住宿条件和设施
As soon as I walked into the room there was a cockroach crawling on the wall
2023 年 9 月入住 1 晚

10/10 超赞

Jill

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 1 晚

10/10 超赞

Tim

满意：清洁度、员工和服务、住宿条件和设施
The staff was very friendly and helpful, and the room was very comfy
2023 年 9 月入住 1 晚

8/10 还可以

Edward

满意：清洁度、员工和服务、住宿条件和设施
2023 年 9 月入住 2 晚

4/10 很差

Cristina，Baltimore

与家人出行
满意：员工和服务
不满意：住宿条件和设施，清洁度
Great staff, friendly and professional but the whole hotel is dated and everything looks dingy. Musty smell in the lobby because of the cloudy looking swimming pool. The room was really big but not very clean, splatters of coffee ( I hope) all over the lamp shades, a desk chair that looked like it had been through a war, bed sheets with some kind of spots on them. Ugly dingy bathroom. Could hear the upstairs guests walking around the room all night! Definitely overpriced!

6/10 一般

Denise

满意：员工和服务
A few things need to be fixed-our toilet was very slow to drain and our door didn’t close properly. My only other issue was that no washcloths were provided. The staff were super helpful!
2023 年 9 月入住 1 晚

10/10 超赞

Mary

2023 年 9 月入住 1 晚

4/10 很差

真实旅客

与家人出行
满意：清洁度
不满意：住宿条件和设施，员工和服务
A bad day...
Management was overwhelmed. When checking in, we were given keys to a room that had not been cleaned. We returned to the front desk and were given keys to a different room, that also had not been cleaned. The housekeeper took us to a room that had been cleaned and the desk then gave us keys to that room. The guest chair in the room was so beaten up that charities (such as Goodwill or Salvation Army) would not accept it as a donation--it needs to be sent to the dump. Good news: the room was clean; the breakfast buffet was fine. Staff members were friendly (if not competent).
2023 年 9 月入住 1 晚

10/10 超赞

ANGELA

满意：清洁度、员工和服务、住宿条件和设施
Nice place, excellent spacious rooms

8/10 还可以

Nancy

2023 年 9 月入住 3 晚