Vienna United Nations Industrial Development Organization Headquarters Hotels

"My recent stay at Meliá Vienna was extremely disappointing and far below what I expect from a five-star hotel. From the start, there was a complete lack of flexibility and customer care. Despite informing the hotel at check-in that I had to shorten my stay due to a family emergency, my request not to be charged for the last night (out of 5 nights) was refused without consideration. The room itself had multiple issues: stained carpet, defective window shade, constant noise preventing sleep, and missing basic amenities (no coffee, tea, cups, or even consistent water service). Housekeeping was unreliable, and I often had to request cleaning multiple times. The most concerning incident happened on my last full day: after requesting room cleaning before leaving, I returned late in the evening to find the room untouched, with a note falsely claiming I had placed a “Do Not Disturb” sign on the door—when no such sign had even been available in my room. This was both unacceptable and deeply concerning. At one point, I was even asked to manage my own trash and offered bedsheets to make my own bed. Food service was equally disappointing: restaurant closures several days, long delays, dietary instructions ignored, and clear understaffing. Overall, the service, responsiveness, and attention to guests were far below expectations. I also left with a very uncomfortable feeling about how I was treated (as a Black woman of African origin), which is deeply concerning. "

"Located just outside the city centre, not to far from the International Centre and Donapark (for parkrun). Next to a McDonald’s and around 10 mins away walk to the red metro and Westfield shopping centre. The receptionist was nice, the room was basic but very clean. The breakfast was good and varied. Excellent value for money. "

"Wonderful staff, terrible mattress. My reservation was for a queen bed and we got a very small bed."

"Room was great, well equipped and comfortable. I had an issue with the TV but it didn’t spoil my stay. "

"A modern and convenient hotel just off the city center and in a newer quarter of Vienna. Recommend for business travelers and groups. "

"The Hotel Schani Wien is absolutely beautiful. The atmosphere of the hotel is wonderful, and the friendliness and camaraderie of the staff truly make you feel welcome from the moment you arrive. Everyone was kind, professional, and very attentive. The food was spectacular, and the pizzas were especially delicious. The rooms are lovely, very comfortable, and the decoration throughout the hotel is simply stunning. What surprised me the most is that the hotel doesn’t look nearly as impressive in photos as it does in person. When you actually see it and experience it, it is truly spectacular. I highly recommend this hotel to anyone visiting Vienna. It was a wonderful experience. ⭐️"

"Great location close to a subway stop. Very clean room, seems like the hotel is brand new. We would definitely stay here again."

"Super good"

"The aircon was broken. Would always run 17 degrees, even when I switched it off it was still running cold air and our room was super freezing, I got sick the following day "