罗利大学商城附近酒店

“The hotel is very quiet,it has a small kitchen, and a big fridge.”

“Very clean. The bed was ok, but not great. The big disappointment was the noise form the adjacent room. The neighbor had their TV up very loud on an off until 2:30 am (So loud that I could still hear it through earplugs). I tried to call the front desk to have them ask the occupants to turn it down, however, the front desk phone was unattended at 2:00am when I called. I was under the impression that night managers are meant to be available during the early morning hours. I would also……

“前台冷淡，入住時發現，浴室裡沐浴乳架整個掉落在浴缸裡，塑膠碎片四處飛濺，打電話告知櫃檯時，工作人員語氣冷漠，並提前掛我電話，令人非常無語。隔天下大雨，窗台邊踏腳板滲進雨水，地毯潮濕一片，一樣打電話告知櫃檯希望能送幾條毛巾給我們，讓地毯的水份暫時吸收，阻止繼續蔓延，口頭答應後當晚也沒有送來毛巾，幸好雨勢轉小，沒有釀成更嚴重的危機。住宿當中，房務整理後當天，發現床上的耳機不見，一樣打電話告訴前台，麻煩幫忙問一下房務是否有看到耳機，電話中答覆會再詢問並回電，直到退房也沒有任何消息。最後退房時，櫃檯人員一邊嚼著口香糖，一邊工作，完全不符合星級飯店的門面印象。 雖然飯店很美，房間小但是舒適，但是這樣的服務態度，令人失望，如果不講求溫暖溫度，尚可入住體驗周邊樹林湖泊的美好，但若有問題需要請飯店幫忙，則自求多福。 未來不會再入住喜來登系列飯店，以上為個人經驗分享，希望只是特例，運氣不好的我恰巧碰到。 ”

“Can hear cars on the road, lobby smells bad.”

“Good”

“There were roaches in my room. They changed me to an upper floor and upgraded my room but there were still roaches. Did not like the hotel but the staff was very nice and professional.”

“Nice employee and good position for local traffic”

“Good”

“The hotel was perfect. The staff was amazing and the property was so clean. Beds were like sleeping on clouds.”

“This place was terrible!!! Manager Kim b sold my room for an uncharge and canceled my reservation last minute on graduation weekend leaving my husband and four children stranded. Their customer service was unprofessional and inconsistent. I was lied to that I canceled the room when that never occurred. Do not stay in a place where they do not value your business. ”

“All was well”