"Amazing hotel with lovely views. We stayed in Junior suite in separate Clasonska gården and everything was perfect. Only minus was that we had prebooked and paid for parking space and yet there was none, spots were already taken. Staff were however creative and quickly found a solution."
"Had such a lovely stay here. Perfect location in the centre of town. Room was spotlessly clean and very comfortable, had everything we needed. Lovely breakfast each day, including gluten free options. Highly recommend"
"Great location, very helpful staff. We were disappointed that the sauna/hot tub wasn't available, as that had been a drawcard when making our booking (there didn't seem to be anything on the website saying that it was closed for renovations)."
"My stay was nice. I booked this hotel for it had a hot tub.
I was so looking forward to relaxing in the hot tub for I was touring Europe and was sore from all the walking.
Unfortunately the airline lost my luggage with all my clothes. I had a spare change of clothes plus a pair of spandex shorts and a tank top.
I was told by staff I had to have an actual swim suit.
I found staff not to be very friendly or even to care that I lost my luggage. No help offered or recommendations on who to call or get help from.
Came back later for dinner in there dinning room and waited a lot time before getting my meal. Even the waiter wasn't to friendly. Glad it was only 1 night or I would have went somewhere else.
I don't think I'd ever go back poor customer service."