河內文池酒店住宿推介

「Staff provided poor services, the room was very dirty and soundproof badly, you can hear what the next rooms happened. The scariest part is the breakfast provided, there were flies in the teapot & the noodles...」

「The hotel has a beautiful and well-designed interior with a modern and elegant atmosphere. The front desk staff were very friendly, welcoming, and supportive throughout my stay. The room was fully equipped with all the necessary amenities, very clean, and offered a great view. I was truly satisfied with the quality of service provided by the hotel. The rooftop swimming pool was also very nice; however, due to the cold weather, I didn’t have a chance to experience it. The entire hotel, including...

「Staff are enthusiastic and show their care to visitor (e.g. remember the information of visitor).」

「員工服務無懈可擊，親切且幾乎能馬上關注需求；健身房乾淨舒適，三溫暖有蒸氣室跟烤箱，運動完梳洗還有香香的Byredo! 早餐選項豐富，而且非常好吃，值得推薦！」

「服務人員都很親切熱誠 房間乾淨寬敞 設備齊全 功能完善 尤其地點鬧中取靜 到各景點動線都很方便 值得推薦前往」

「早上7:00店主駕車送我們到機場，車程約8分鐘，提供免費服務，好貼心啊！還有包早餐、一碟香蕉水果和咖啡。」

「服務人員體貼周到，態度專業又有禮，飯店位置很方便，是河內旅遊最佳選擇。」

「Nice room and it will be better if we could have table for work. 」

「Room is neat and tidy. The staff are polite and friendly. They are the gem of the hotel and made our trip smoother. In particular, two staff, Tom and Nguyen Thien Quang had gone extra mile to assist us. Both of them are professional and patient. They are super staff in the hotel! 」

「Grace Nguyen is super helpful. 」

「購物非常方便同時也有浴缸」

「常客了，住了快十次。非常不错」

「The hotel staff provided an excellent service experience from start to finish. They introduced the facilities in great detail and also gave us many helpful suggestions about nearby attractions and travel tips, which made our trip much easier and more enjoyable. During check-out, the staff patiently asked for our feedback one by one and sincerely cared about our opinions. Whenever there was a small issue, they immediately offered discounts or other forms of compensation to show their apology....

「食物品質新鮮，餐廳高質量，設施新淨」

「職員很細心，從入住到退房都跟進得很好，而且還有小禮物，退房時還會詢問住宿體驗」

「很靠近老城區」

「早餐種類繁多，新鮮，美味。職員有善。 晚膳的越南菜式非常好味，由於週未等待食物時間較長，非常貼心送上餐前沙律。 SPA 治療師亦非常專業，手法好，做了個熱石 massage, 肌肉得到舒緩。 」

「Hotel location is great , spacious room and wonderful service! Great staff! Super helpful and welcoming :). Love the breakfast pho ! Nice spa! Would definitely come back again next time. 」

「Hotel staff are all helpful and polite. Location is good, near to most popular spots. Breakfast is great. Say thank you to Kaylie who provides additional help to me when I was feeling sick. Overall I will recommend this hotel when you are travelling to Hanoi. Also thank for the breakfast box prepared to us on check out day as we needed to catch the early flight 」

「Staff are nice and friendly. A very good stay and will definitely come back again!」